My family and I have been with State Farm for over 30 years and they don't value their customers…read more You never see the agent Glen Horton and their staff isn't very helpful. They are highly priced and they don't give you notice when they are increasing your rates. We would not recommend them to anyone!

Customer service is the poorest in this office. Mary is a very disgruntled and angry person…read more Difficult in resolving an issue. Needs customer service training.

10/10 Wonderful Service! Samantha was very friendly and managed my claims quickly. Would highly…read morerecommend this office to all my friends and family

This is the best StateFarm office in the Camas area. The agent is knowledgeable, the rest of the…read moreteam is great at serving clients' needs. Ask them to help you with figuring out what you need for your retirement and final expenses, they have tax-efficient options to fund these accounts so that you and your dependents won't have to worry about it.

I have been with this company for a long time now and they are AMAZING!!! I call the office every…read moremonth to get there help with making my payment-Kimberly, Peggy, Brittany, Teri, Julie, Katie a big thank you to all the for there ladies who have gone above and beyond with me every month!! Highly recommend this company!!!!!! Sinerely Denise M. from Portland, OR

overall great company to do biz with! Always looking out for my best interest! They have shopped my…read morerates each renewal without me even having to put in a call to the office! Highly recommend this agency! Thanks for all you do!

Great service and care! The staff is responsive, professional, and always willing to help.read more

These guys are so bad. I honestly had an atrocious experience working with Don Clarke & his team…read more It felt like a very country bumpkin, backwater operation. After moving to Oregon, I transferred from my prior State Farm agent (who was fantastic). Within 3 months of moving over to Don, my monthly car insurance jumped an outrageous 34%. I continued asking Don's team for an auto policy summary request, that breaks down in a line itemized manner where the increases were coming from. The team there simply couldn't explain the math to me, nor could they get me the document that I asked for. I got on the phone with Don, and got a total run around. "Hey so sorry about this. I can't really do anything about it, but if you get into an accident I'll get you the best payout I can." What? This was atrocious. I eventually was able to get my prior agent to coach Don's team on how to procure the document. She jumped on the phone with them, and even after coaching them on what to do - they still couldn't procure an understanding & explanation on why my premium jumped so high despite no changes in my circumstances. Eventually I decided, after being a loyal customer to State Farm for more than 25 years, to seek out insurance elsewhere after my experience with Don Clark & team. I called them & emailed them with more than 2.5 months advanced notice that I was terminating my policy. I got multiple assurances, including emails documenting that they were successful in setting an end date to conclude the policy. I assumed that we were all set - and sure enough, the month after the policy concluded, there's a bill for State Farm on my credit card statement. I reached out to Zeline on Don's staff, trying to understand what was happening despite having an email confirmation that the policy would successfully be concluded. Sure enough, they dropped the ball & didn't confirm the termination of the policy. They couldn't do a reversal on the charge, they told me. So I had to wait for more than a month for a refund to be mailed as a check despite being told it would arrive in 5 days. When I tried to understand what the amount of the refund would be, they couldn't tell me - simply told me "we do not handle billing." Honestly, this group should not be operating as a business on behalf of State Farm. It's a truly atrocious group and I would never recommend working with them. Stay away. Absolute incompetence.

I'm considered a senior citizen. My carrier 18 years is moving from Oregon and not taking any…read morepolicies with them. My neighbor recommended Belen. I called and in a few days it's setup. The quote is reasonable. My car is 21 years old. I do not need comprehensive. It does make age look like a plus instead of quote as if I were a teenager. I'm grateful.

Great people, always friendly always there to help. Have never had a bad interaction with them,…read morehighly recommend.

Upon looking for house and auto insurance, we came across State Farm and Doug Menely, as well as…read morehis office staff, Ann. We couldn't be happier! Ann was extremely efficient at processing our paperwork, AND friendly -- to the point of saying hi to us out-of-context at the local vet! They're situated in a lovely historic house/professional building in the center of Sellwood with easy parking. And, the best part? Their rates were 1/3 the price of Liberty Mutual. Awesome!

Based on our experience this branch of State Farm is unsatisfactory. The level of customer care we…read morereceived from the office clerk is below average. She is like the telemarketer that never stops calling. Every transaction was stressful. She constantly made us feel if we did not get the coverage SHE wanted us to have, we would lose everything. The only reason they were our agent momentarily was because our agent of almost 10 years retired. In the end, we went to another agent. Four years ago the reviews they received may have been deserved. However, based on our experience 1 STAR is a stretch.

Always lovely doing business with Larry Rodman and his staff. They are always prompt with getting…read moreback to me regarding any questions or issues, unless they can solve them immediately, which is often the case. To a person, they are knowledgeable about their products, and they have helped us through the often stressful situations involving claims. I can wholeheartedly recommend them for your insurance needs and totally appreciate their help over the years.

To say that this office uses shady practices is an understatement. They will gladly take your money…read morebut make changes to your policy without your permission to avoid paying you if you have a claim. My cousin was a member for over twenty years and that's what they did to her, before refusing to take her calls completely. Can you imagine finally needing your insurance and your agent of twenty plus years can't even be bothered to call you back? How is that a good neighbor? That's the neighbor you hope you never need because you absolutely can't depend on them. I wouldn't go back state farm insurance. Use a company you can actually rely on. Does Jake know about Larry? #statefarmworstneighborever

Richard is by far one of the most caring and attentive people that I know, he would give you the…read moreshirt off of his back, and wont settle for anything but excellence. Customer service and a personal approach is so hard to come by in this day and age, but you will find it when you work with Richard.

Non-responsive. Phone calls and e-mails not answered in timely manner [like weeks, not days]…read more Questions not answered. Notices not sent or sent to wrong address. Website a joke. No follow-up. No "walk-the-talk". My neighbor [who owns a SF office] says, "while SF may have 'infrastructure issues', my experience is mostly agency-specific."