Worst, all I can say is they are worthless as a company goes, and support really sucks. No direct deposit, hit you with 30 80 dollar fees. Never like these people. read more

As of this month I tried to repay The Standard due to my unintentional overpayment. I made no less than 12 phone calls with 7 different representatives over 3 days. Only upon the third day did the representative inform me that I couldn't make a payment online nor over the phone. Instead, they require a draconian method of sending in a money order or check, via snail mail. This is unreasonable requirement on behalf of this company, effort and time is precious. I'm confident this is to maximize profit at the expense of claimants. I wish this monopoly that is The Standard, fails as a business. They aren't easy to work with and they provide little assistance through the complex time consuming process. Companies like The Standard Insurance shouldn't be in business. read more

Pet Food Express auto enrolled me in Standard 401 k . I called The standard and the off shore call center immediately asked me for my ss# to opt out. I was told I had to create an account giving them all of my info to opt of something I never opted into. I left the account open, cuz F that! Upon quitting PFX , I tried to retrieve my $145 that was in the account and was told there was a $75 feeto do so . THIS IS SOME PREDATORY SHIT! BEWARE! read more

"The Standard" aka StanCorp Financial is the absolute worst 401K company I have ever dealt with. They charged me ~$800 in fees this year & $75 to do a rollover out of their system to avoid future fees. read more

I rolled over a 403(b) account from them to another firm and had the worse customer service in trying to get the money issued to the right place and they charged me $60 to do it. Before that, the 403(b) was charged fees periodically and I don't know to this day what they did to earn it. They put in a minimal of effort. The Check was sent snail mail and they said it would take two weeks to reach its destination. Don't do business with this group! read more

We've had a very frustrating experience working with The Standard for our company's 401(k) plan. They incorrectly changed employee 401(k) loan monthly payment amounts and end dates, and it took them a long time to fix the issue. Even after "resolving" it, they claimed the change was due to their system functioning differently than what was explained during the sales process--something that should have been made clear upfront. On top of that, they made errors in reporting when we implemented the required 3% contribution for employees who were not contributing. Mistakes like these create unnecessary and extra work for us. Their communication has also been lacking. Much of it is handled through regular mail instead of email. This has caused delays and confusion. Overall, The Standard has not been reliable or transparent. If you're considering them for retirement plan administration, I would strongly recommend looking at other providers who are more accurate, responsive, and upfront about how their systems actually work. read more

I got a text message saying my ST disability claim was approved. I looked it up on their site and it says I have to wait for a SNAIL MAIL letter to find out details?? In 2025 there is no excuse not to have an online site where people can review their claims. read more

Customer service is lacking, generally nice reps but don't have answers. I got so frustrated recently I'm considering moving my funds. Their online services are not good as well, wrong info and after several phone calls told the tax calculation wasn't working correctly, ughh. read more

This company took 25% of my daugther's saved retirement funds as fees-when she was away at college. their customer service is abysmal. I don't know how these subhumans live with themselves. Avoid this company at all cost. read more

I started a long-term disability claim back in January 21st and here it is March 15th and I still have not received any payment. I called and asked if there was anything else they needed from me to complete the process, and their reply was that they had everything they needed to make a decision on my claim. I pay my premium monthly and when it's time for me to use it, they will not pay what I am owed. If you are considering getting Standard Insurance, think again. They are TERRIBLE! I will be dropping them in the next open enrollment. read more

Rolled over my 401k a year ago. They left a $39 balance somehow. I paid about $150 fee to roll it over. They said they have to keep the $39 because another fee would be due. Is that not stealing? Pretty sure that is stealing. Why didn't they properly close out my account the first time? Never again please. read more

Supposedly to get disability insurance (ST) paid you have to talk to the Examiner but no one is ever available and they take your number and you never get a call back. I feel like they might be a scam? read more

Had 2 accounts on indexed annuities with the Standard since 2019. That were so quick to throw out that 5% rate. Here's the catch ,that's a teaser rate. If on the anniversary date of of opening your account, it's tied to the closing of the S&P 500. The market can do good all year but if it tanks on the anniversary date, you get $0. Then to add insult to injury, they start dropping your rate at will. Mine went 5,4.5,4, 3.5% in a 5 year contract. Also on 2 of the anniversary dates market was down. So on 2 years I had $150,000 that I didn't get a penny of interest Then when you contract runs out and you try to do a transfer it's one form after another they want,even a letter of acceptance from the company you are doing a roll over to. The reps you get are in Vietnam, when you ask to speak to someone in distribution, they always give you a reason not to connect you. It took me from June 26 to July 27 to get a distribution rep. I got on phone at 9 am and refused to hang up until I got a rep to do transfer, I was hung up by the Vietnam reps 3 times, finally after 7 continual hours the 5th rep transferred me to a US rep in distribution, within a few days she put check overnight with FedEx to the financial institution I wanted it to go to. Never again will I use the Standard. My fiduciary runs a wealth management company, he had made 3 calls spending hours trying to get this done for me. He has 200 agents and said he will never use the Standard again read more

Spent several months trying to deposit rollover funds into my 401k and Roth with them. We repeatedly went back and forth on what additional information they needed to deposit checks. They would tell me they had the information necessary to complete, then when I followed up, they would tack on additional information that they were missing. Poor communication and time wasted, pretty disappointing. read more

The worst company in the world Run away as fast as you can They will not pay claims Zero customer service No call back No response to email Just pay them for 30 years and they will leave you alone ....literally I'd give a zero rating but you can't read more

If they're not Portland's largest company they are up there, They are a fortune 1000 company (in 2006 #721) They have holdings in Insurance (about 8.5 million people covered), investment advisors and real estate. Their annual revenues are around $2 billion. They started as Oregon Life Insurance Company founded in Portland by German immigrant Leo Samuel in 1906. Today they use The Standard as their name as their more visible name (on their headquarters etc but their official name is StanCorp Financial Group which is where their NYSE abbreviation SFG comes from. Their headquarters are in the Standard Insurance Center. read more

This building is home to basically Stoel Rives law firm and a few other offices. It's got a classic old-school look on the outside, but actually features some pretty decent amenities on the inside that make it an ok building to work in. First off, the elevators have a cool pre-programmed system where you enter your destination floor in the lobby and the system tells you which elevator to get in, and then you are whisked to your floor. No buttons in the elevator. You kind of feel out of control, but there's no chance of others changing their minds mid trip and pressing all these extra floor buttons. And it seems futuristic. Which is kinda cool. They also have a little elevated eating/smoking area on the mezzanine floor our back (on the river side), which is a crafty escape from the bustle of the sidewalk a mere floor below. A decent place to dine on a nice day. Finally, they have Outtakes in the basement, which is more a cafeteria than anything else, but can come in handy when you want a simple, reasonably priced meal for breakfast or lunch. When I used to work in the Fox Tower, I was stuck with Elephants, which is tasty but incredibly expensive, or I had to leave the building. This option was always a nice one to have. Overall, while it's not the tallest, newest, fanciest building in town, it does the trick, and the location is pretty great too. read more

The Standard - Investing Near Me - Portland, Oregon

This is the worse company to work with. Beware and make sure and read the tiny fine print. I have talked to many people at this company and they are all rude and very mean. I would stay away with ever having to deal with this company. I was dealing with a disability issue. I am POA for the person I was helping which is very very sick. Standard Ins. do not want to pay out on a claim that you put money into for years when he worked. Awful awful awful company. read more

I had a bad experience with this company. I wanted to continue my life and accidental death and dismemberment insurance with them after leaving my job, and they made it hard to do, and I missed the deadline for their premium. They sent a letter out about the premium dated two weeks before the due date. They never told me about this premium in any other way, even when I called them to ask about my application. They just told me to wait for the decision, and I got a bad feeling about it when I called to talk to them. Now I'm glad that they did not accept my application, because I don't think they are a good company to use for my insurace. read more

This company is terrible. Stay away. ( I really think they paid someone for the previous five star reviews! I guaranty it wasn't a customer! ) My previous employer changed their 401k to the Standard and since then I have experienced nothing but problems. Terrible customer service. Their representatives do not know their basic company information. They can't complete basic data entry. They have fees for everything. They take no responsibility for their errors. Your personal account on line shows incorrect information that they never bother to update or change. They do nothing to help their customers but are very happy to take a lot of fees from you for no service! They have terribly trained customer service representatives. They had my address and information incorrect for over 3 months and could not complete a basic the task to change it. They told me I could not roll over my 401 k account until it was changed. I waited, contacted them multiple times, spoke to many incompetent employees. Finally after weeks, I got to a supervisor who told me that I was given false information by the previous employees and could have initiated my roll over immediately months ago. Because I was told I had to wait so long (months!), I lost a lot of money due to the downward turn of the stock market while it sat immobile. It would not have happened if I was able to initiate and move it months ago. I am still waiting to see if the process will be completed properly. Very displeased. I would not recommend them AT ALL.! Stay away. read more

I would not recommend this company to anyone. And if any company told me they used this company for any insurance products I would tell them to find someone else. They are slow and inconsiderate. Will have people jump through way too many hoops to file claims. My wife was diagnosed with terminal cancer. All the Doctors would say that her condition is permanent and there is no cure for her cancer. The Doctors would say that my wife wouldn't be able to work. Yet, every six months The Standard wanted a physicians statement. Then you get the right info to them and they want more info. Usually it was because the Hospitals release of information form wasn't compliant with theirs. So double the paperwork just to have The Standard talk to my wife's Doctors. Why would they put someone through this when they have a Physicians statement already stating that my wife's condition was permanent. Now, my wife has unfortunately passed away. I notified them by phone a month ago of her passing. They told me that they have a team that oversees the claim for life insurance and I would be contacted shortly. Yet, I have received no phone call or any correspondence from The Standard. I have called to request updates or get an idea of what is happening. All I get from them is that I have to wait to hear from their "team." At this point I am not very satisfied with The Standard. My overall impression is that they are a small company biting off more than they can chew. read more

I am in agreement with several posts as to the customer support climate at TS. Middle managers seem to be the most guilty here. For example, when I started receiving SS benefits, the TS made an error in how much lump sum reimbursement was required from the SAS. The error made by TS was thousands of dollars. Guess who had to pony up the error - you guessed it! TS is never in the wrong, and if they are, you end up getting the bill! read more

Do yourself a favor and stay away as far as you can from this company!!!! Horrible customer service!!! If you do happen to pay into their Income Disability, do not get cancer!!!!! Having cancer, surgery to remove the tumor - TheStandard will deny your claim. I guess they expect you to return to work the day after a lumpectomy and lymph node dissection. You are better off having your bank remove a certain amount every month and put it into a separate account, hopefully, you never get ill but if you do, you can use the $$$ in that account. TheStandard is a worthless piece of shit company that steals $$$ from its clients and then denies their claims!!!! If I could give this a zero rating or a negative rating, I would!!! STAY AWAY!!!! read more

My wife's company used The Standard for 401K services. My wife worked for her company for 7 years and we left the 401K for 3 more years with the Standard. When we decided to move the money to another business to manage it, we had the check cut to the wrong name. Our fault. Standard wanted $50 to re-issue the check as that is their standard fee. Human error on our part and in an account with not that much money, they want $50. The Standard does not understand customer service. $50 to stop a check and issue another!!! How about $10 or $20 as that is more human and compensates for their time. Nope. The Standard and their supervisor would not budge. If there policy was $100 or $500, I guess we would have to pay that too as they are holding the check hostage until we pay as we cannot get a reissue. Use a company that cares about the person more than making every dollar they can. read more

If you get a new job and they have Standard insurance ,Look for a new job ,If you have to use this LOW LIFE company for any reason you're ''Screwed'' or Tell your new boss not to take money out of your pay for this insurance ,You are better off NOT having to depend on Low life standard insurance for ANY HELP, and the best part it's your money ,They take it out of your pay ,'' Get Different Insurance '' your better off going on welfare !! read more

If I could give a ZERO star rating, I think I would. OHSU (unfortunately) uses the Standard as The "enforcer/gatekeeper" for all absences. In my case, my husband has been very ill for the last several years. I had no choice but to start (intermittent) FMLA, which is a Federally Protected benefit. I have had nothing but problems from these guys. They don't often return phone calls (even after my THIRD request to speak with a supervisor). They are very slow to act, hence I have a short- or no paycheck- multiple times. (Did I mention my husband was very ill?) They have tortured myself and our primary physician with repeated requests (the latest- 3 in less than 6 months) for more paperwork. More time away from caring for my husband. Their team has some SERIOUS training issues. Turns out, after all the heartburn they've given me during a very difficult time, the whole problem could have been avoided with a simple "as needed" entry by physician when he was asked how often I needed to use my FMLA. I do not know how a physician is expected to divine the number of days a patient will decompensate each six months anyway. The Standard has been nothing better than Obstructionist- just ONE MORE problem that I have to deal with...If you have a child or spouse with a serious health issue and you are forced to deal with the Standard... all I can say is, Good Luck! (and it sucks to be you) The above applies to intermittent FMLA. I can only hope that maternity and other continuous leave is handled more humanely. -from a very frustrated nurse read more

Over a decade of being a customer and paying almost $10,000 in premiums to Standard Insurance, Standard uses delay tactics, allow months to go by without communicating claim status and decisions. Last week, a Standard agent named Lisa Whaley replied "I'm human" when I asked why I had not been informed of a review decision made months prior. Tears pouring down my face, nose running and feeling the onset of an anxiety attack, I respond. "Ms. Whaley I acknowledge that you are a human and ask that you afford me the same courtesy. I am a human with several debilitating illnesses whose inability to work is forcing me out of my home I've been buying since 1997. There are times I go without gas, food or prescription meds because Standard asserted a 24-month limitation and fail to consider other contributing ailments that render me disabled. read more

Great place to do business. Company that seems to do business with a level headed mind set. Instead of doing business on the edge. Reading previous reviews apparently people want something for nothing. Everybody thinks someone else will pay the bill. People need to start being responsible for themselves. Put money aside for a rainy day. read more

I just talked to an operator on the phone to try to set up an appointment, She was very rude and didn't ask me any helpful questions to try and solve the situation. No customer service skills. I asked to speak to the Director and she refused. :( read more

https://www.consumeraffairs.com/insurance/standard_disability.html Certainly worth reading. read more

I remember when I worked for The Standard. Very interesting and fascinating company. Love the weather beacon.