I am absolutely disgusted and terrified by my experience with this company. Do not trust them. Do not let them anywhere near your home. An employee from Pacific Appliance Repair came to my condominium for a service call. Without knocking, without announcing himself, this man OPENED MY FRONT DOOR AND WALKED STRAIGHT INTO MY HOME. He didn't apologize. He didn't even acknowledge what he did. My daughter and my son were right there. We were all scared shitless. Then, as if that wasn't bad enough, he just darted out of my house and went next door. It took me a long time to even figure out where this creep was working from. Total silence from him. No explanation. No "sorry, wrong unit." Just bizarre, standoffish, and completely unprofessional behavior. Just because someone works for a company like Pacific Appliance Repair does NOT make them a trustworthy person. This guy walked into my home knowing full well my kids were there. It was strange, invasive, and honestly - who knows what his deal is. Maybe he does this shit all the time. Maybe he's a sicko. I want to warn every single person out there: watch out for this company and their employees. Rude. Weird. And honestly frightening. I have a photo of the guy. I'll post it so you can see his face. Stay far away from Pacific Appliance Repair. The police couldn't give me this man credentials so I did my own investigation and this is what i discovered. read more

Pacific Appliance - Pacific appliance repair - Appliances & Repair Near Me

Didn't end up using Brian's business because he didn't work on my particular Bosch dishwasher problem, but he was so helpful with a referral to someone who could. Will definitely keep him in mind for future help on my other appliances. Thank you, Brian! read more

We had a washing machine coin tray that got jammed. Oh great- who is willing to look at this? Turns out practically no one! Well save this number! Brian and his team are top notch! They solved the problem without flinching. They were courteous, prompt and professional! In addition, Brian took a lot of trouble to research if we could convert our machines to app payment. It turned out to be a bigger expense than made sense (electrical), but if we could do it, we would call Brian! Thank you Pacific Appliance! read more

I got Brian contact from a neighbor and reached out to him Friday night for a dish washer drain problem and asked for a quote. I didn't hear back and already made appointment with others. Then Brian messaged me back to let me check the air gap and we followed his instructions and found a piece of bone once took that out. My dish washer works! He is suck awesome! I don't need to schedule someone to come in anymore! Best ever! read more

If I could give Brian and his company, Pacific Appliance, a 10 out of 10, I would. He and his employee, Luis, were quick to respond, knowledgeable and able to trouble shoot our washing machine problem quickly, prepared with the necessary part, professional and very courteous. I will definitely call Pacific Appliance should we have a future repair need. read more

I eventually ended up needing Brian's help with the dishwasher after all. He determined over the phone that it might be a faulty keypad component. He happened to have the part already so he quickly replaced it in 10 minutes and tested it. It's been at least a month since he fixed it and there have been no problems with the dishwasher at all. He figured it out in one shot! No more flashing ghost numbers and mysterious aborted washing cycles! This is super appreciated when you have a fussy baby and can't be bothered to hand wash the dishes anymore. He charged very fairly and was upfront about the estimated cost (and it turned out to cost less because it was done so quickly). Thanks, Brian! read more

Seriously, Brian is as good as it gets. He was incredibly prompt, in fact making suggestions on the phone to help fix the issue with our washing machine. When I indicated that it did not help, he was able to accommodate me on the same day. He fixed the issue in exactly 20 minutes and so charged only half of his original quote because it did not take him long. This is customer service at it's best! I would heartily recommend Brian and he will remain our go-to person for life! read more

I was very lucky to have Brian referred to me by another reputable repair person, that didn't think they could do the job. I was even luckier that Brian was available same day. He was at my home 20 minutes after the call, and my fridge was working in no time! Thank you! read more

Brian did a great job fixing our LG washing machine. He had the parts needed for repair and was able to get it fixed right away. Very honest and transparent with pricing, we couldn't ask for a better service. read more

TL/DR: Brian did a great job, was great value for money, and got to us quickly (rather than us waiting for months as the manufacturer's repair person did). Would definitely rehire. Our fave appliance whisperer left the area, so when our Samsung (this is important) fridge started having problems, I called Samsung because most repair people won't work on the darned fridges. Samsung sent a technician out to look, but he only solved one of the problem and then recommended replacing an expensive part, for which he'd have to make a return trip. I called Brian to take a look because he came highly recommended (including by our previous guy) and he not only correctly identified the problem, he fixed it right there and made some recommendations for what to do as the fridge starts getting old. read more

Rockstar Bryan! He came in on the same day when our fridge broke down while other companies had 2-3 week wait times. Our baby food was going to spoil and Bryan was going out of town but he still came in. He is super knowledgeable, gets to the problem right away and extremely honest guy. Always punctual and super responsive. Bryan is our go to man for all appliance repairs and will recommend him in a heartbeat any day! read more

Brian really came through for us. Our washer died Friday afternoon, with travel coming up the next week - yikes! No one else even answered the phone, but Brian returned the call and immediately had a pretty good idea what had happened. He walked me through the diagnostic, and assisted me in ordering the part (the manufacturer was better than Amazon!!). When it arrived, he popped over and had the machine running quick. The test and verification took longer than the repair! Would recommend again in a heartbeat. Thanks again, Brian! read more

I prefer local, individually owned businesses to large shops. Since our regular appliance repair goto man has retired, we took a chance on Brian of Pacific Appliance. He is everything one would wish for: Brian responded promptly, diagnosed the issue correctly and fixed the problem without delay. He is pleasant, polite and flexible in scheduling appointments. The rate he charges is quite reasonable. I hope that other appliances in the house will not break any time soon, but if they do, I'll be calling on Brian to fix them again. read more

Brian was super fast to respond, come take a look at the washer and diagnose the problem. He is really nice and curious. Helped me even troubleshoot the problem before he made it to our place in case it's an easy fix. Very genuine and tries to save you money any way he can. The switch that was broken was easy to replace and he suggested that if I wanted I could replace it myself and only charged me the diagnosis fees. I will recommend this company to everyone at our complex. Thanks, Brian! read more

The Derk' s called Pacific Appliance when the family wash came halting to a dead stop due to a defective washing machine. We were packing for a vacation a little too late and needed immediate laundry intervention. Brian was close by, in Mountain View, and was able to quickly come assess the situation. He was able to find the necessary solutions to save me from a night at the laundry mat. I would definitely use Pacific Appliance again for this company's professionalism and customer service. Brian's explanation of the problem and familiarity with the brand made me feel like I had not been "taken to the cleaners." read more

I have contacted Brian regarding my leaky Samsung refrigerator. Brian was prompt in responding and showed up on time. Although his first attempt only partially fixed the problem,, but the second time around Brian found the true reason why the fridge was leaking. Brian was very responsive when I reported that the first fix did not quite fix the fridge and did not charge me additionally for his time. This is the kind of professionalism that you rarely see nowadays. Thank you very much Brian. read more

Brian is professional and safety (covid) mindful. He easily DX the issue with our 15 YO LG dryer and fixed it within the estimated time.

Brian is a great washer repairman! Our 8 year old LG washer was making white smoke, and we were referred to Brian. He said it was likely bad bearings and a fairly expensive repair, so we simply went out and bought a new LG washer at Sears. When it was delivered, it turned out to give an error message and wouldn't wash properly. Brian came to the rescue, and was able to figure out what was wrong right away (a disconnected relay switch inside). He got us up and running, and what's more, he was able to get the washer properly mounted on the previous pedestal, which the Sears delivery people refused to do. Best of all, he could do all this as a Sears warranty repair, since is is also a contractor for Sears. On time, courteous, and very, very knowledgeable. I'm tempted to nickname him "the washer whisperer", since he seems to have a real intuition about this stuff. 3 cheers for Brian. read more

So refreshing to run into honest people like Brian. My LG refrigerator stopped making ice, and items in the freezer started to thaw. The unit is less than 5 years old, but when I checked LG's service webpage, it showed me it's out of warranty. I called a place that got a lot of 5 stars here on Yelp, and they told me they don't deal with LG, and referred me to Brian. When he heard what the problem was he said it's probably the compressor and that parts should still be covered under the warranty given the age of my refrigerator. Ice makers are not covered, but the compressor is. He gave me LG's phone number, and lo and behold, parts are indeed covered, and the nice lady told me that they'll even throw in free labor for this visit. LG's technician is now here fixing the problem (it is the compressor, needs to be replaced). I'm so thankful that Brian was so honest. He saved us a lot of money, and we'll definitely work with him next time our refrigerator fails. read more

Brian nailed it again. Had a minor problem on my washer. Left a voice message for Brian. He returned the call, asked for pictures, model of the washer. He diagnosed the problem over phone and it ended up being benign. read more

Brian is an all around good guy and he knows what he is doing. He saved me a lot of money on the repair of my dishwasher. He was professional, polite and articulate. Highly recommended. read more

Brian is a true professional!!!!!!! quality work and very thorough in his work and cares about his clients I would only want him for any future repair needs read more

What a nice, honest businessman! Brian came out to look into why our LG dryer was no longer getting our laundry dry. Very pleasant, very knowledgable, no up-sell, no unnecessary work or parts, what a great guy! Didn't even take my payment today, until we see what exactly will work. He said if he doesn't need to come back, he will take payment over the phone. I will recommend him to anyone needing LG appliance repair! read more

Brian is awesome! He answered the phone when I called. I did not have to leave a message and wait for a call back. I did not have to talk to an assistant. I talked to him directly. He was able to give me a rough diagnosis of the problem I had with my LG washing machine and an estimate of the cost of the repair over the phone. He was able to come the same morning that I called. He found and resolved the problem right away and charged me less than what he had estimated. Additionally, he is personable and seems like a nice guy. I highly recommend him! read more

Brian (owner) is very nice, responded quickly to my request, is reasonably priced, honest, was punctual, and worked quickly. He fixed my Samsung dryer within ~36 hours of my initial call, and likely would have come out sooner except that he needed to order a part and wait for it to arrive the next day. If I have issues with my Samsung W/D in future, I know who to call! read more

Brian was exactly as advertised - had a dishwasher that wasn't turning on and he came over and took a look at the pump and immediately found broken glass in it that kept it from working and triggered auto-shut down protocols to keep from burning out the pump. Cleaned out the pump, pulled out the glass, works like new. Super great guy, smart, easy to deal with, nice as can be, and super reasonable to contract. Would recommended him all day long. read more

Amazing experience. Called me a few days prior to confirm our appointment, arrived at exactly the time he described, knew exactly what I needed and completed it in record time. He was also willing to help me figure out how to utilize a part I had purchased since I couldn't return it. Friendly, Courteous, and extremely experienced. He met every expectation I had and more. read more

As a small business owner myself, I always appreciate it when a business owner does his/her best to provide what's best for the client. I called Pacific about a problem with my garage fridge and Brian was honest to tell what could be the problem and why it not be worth fixing. Thank you for your honesty and I wish your business much success. read more

Excellent experience. Brian was quick, thorough, and even went out of his way to help us resolve an issue with the as-is appliances we bought. Definitely recommended. read more

Brian is the "real deal"-- I am so impressed with this guy! I have to tell you all about my experience because it's so rare. First, he was referred to me by Ace Appliance Repair, a company with all 5 star reveiws and a total of 134 reviews (I can't wait to try them out, as well). I called Brian and Brian himself answered the phone. I told him my LG dryer was making a thumping noise and he asked me if it was rythmic or just pounding? I said I wasn't sure, so he said, "put the phone next to the machine and turn it on." He was able to diagnose my machine over the phone!!! I was so stunned I laughed out loud. The following morning, he arrived on time, fixed the dryer promptly, left the laundryroom clean and pet my dog. Yes, I recommend this company. read more

Brian is awesome. Fixed several washer-dryer failures over the past 3 years. We will miss him now that we bought a new set LOL

Updating this review because I called Brian again to fix a squeaky dryer. He came with parts for the model of my dryer and he was right, got it fixed ASAP and was out the door with a very reasonable bill! I will never use another appliance repair service! read more

We have had the company service our Samsung freezer which was leaking water due to a clog. Responsiveness and customer service of the company is all you can ask for. While it turns out the issue is more of a manufacturing issue with our model, the company has worked with us to reduce the inconvenience of a leaking freezer by covering us under the warranty. That says a lot for the company. Highly recommend them! read more

I called Brian today to fix my LG washer. It was a bit difficult for me to find technicians that fix LG appliances, so I was extremely happy to hear that Brian can fix them. He seemed very knowledgable and was able to help diagnose the issue with the washer. He was upfront and honest about my situation and even suggested to go through LG directly instead of him to help me save some money. What a genuinely nice guy. I truly appreciate all his help/advice and will be recommending him to family and friends. read more

Brian, the owner, is a really good guy! He came out to look at my washer machine and suggested we call LG to get the extended warranty because it would be much cheaper. He was so honest and could have easily taken my money but didn't. He also didn't even charge me for the 30 minutes he spent inspecting the problem. Such a nice guy and very professional and honest. Thank you!!! read more

Pacific Appliance -- awesome! I called and received a prompt call back. Brian came out, assessed my washer, and told me he'd need to order a part. He ordered it, installed it, and tested the washer to make sure it worked properly. Brian was kind, knowledgeable, reasonable, and reliable. I would definitely call him again! read more

Hi, We have called Brian many times to take care of our washing machine and fridge. Bosch and LG models, he has been prompt in returning out calls, coming out and fixing our problems. He charges very reasonably and is always quick to diagnose and fix issues. Twice, we called him in the mornings and he was able to stop by later on in the evening or the next day early.. Very professional behavior. He is very affable and friendly as well. Would highly recommend his services.. read more

I hired Brian to help me install a new LG washer & dryer. He was very nice & his rates were reasonable. He picked up the water lines & power cord I needed before arriving, and ran tests on the machines after installation to make sure everything checked out. When I had a question about the electrical grounding, he spoke to an electrician friend of his for me & got back to me with an answer within a couple days. I'd happily hire Brian again. read more

I am giving Brian 5 stars even though my washer was not fixed :( Why? I have a 4 yrs old washer that just stopped working. Called and msged a few places with lots of good reviews but they didn't bother to reply back. I searched further within my area and found Brian. The reviews for Brian were few but they were all 5 stars and pretty much adored Brian for his service. I agree with other reviewers on how courteous and super nice Brian was. He was early for the appointment. Tried many things and came to the conclusion that the control board is dead. That'd cost like $300 to purchase a replacement control board and not including tax and labor yet. I've decided to just use that as a down payment for the new washer and just forget this junk one. Any how, I appreciate Brian for his dedication and being super helpful. The problem wasn't fixed but he spent almost 2 hrs and only charged the diagnostic fee (good toward any labor charge if it can be fixed). I wanted to give Brian extra tips for spending almost 2hrs for the diagnostic but he wouldn't take it! He said diagnostic cost the same no matter how long it took. I'll definitely reach out to Brian again for any future problems! read more

I had a great experience with Brian. He was able to diagnose the problem with my dryer over the phone, ordered the part, and had the dryer up and running the same day the part arrived. He was responsive, professional, knowledgeable, and his service was very reasonable. I highly recommend him! read more