The recently opened University of New Mexico Adult Emergency unit and Critical Care Tower is a huge…read moreimprovement over the previous emergency room. One thing that really struck me was the security. We had to stop and be wanded and have all of our belongings searched before we were allowed to enter the waiting room and patient check-in area. It feels good knowing there are no weapons in the area and that everyone has been checked. Don't forget to leave your pepper spray in the car. There was an individual who was just kind of hanging out, laying down on one of the chairs. Security came to move him along and before long, there were 6 to 7 officers surrounding the individual who was refusing to leave. They were able to diffuse the situation and remove the gentleman without violence or harm. I was extremely impressed with the security in this new emergency unit and the professionalism of the officers. Another great feature is the mobile triage unit. In the waiting room, folks are triaged without having to get up from their chairs. Of course this is extremely helpful for people with mobility issues and the team was expeditious and professional. Another great feature are the private consultation cubbies that they have in the waiting room. The providers can come out and meet confidentially with the patient's family without having everyone in the waiting room listening. A super way to protect HIPAA. The visitor check-in staff were clear, kind, and personable, even with people who are not particularly kind to them. I felt like they actually cared about me and my family, which was really nice for a change. They also seemed to know who we were when I went back up to see if we could go back yet. I was really surprised because it had been an hour or so and many people had rolled through, but they knew right away that we were already checked in and able to go back to visit my family member. Each family is escorted to their family members' room in the back so there aren't people wandering around which again ensures greater security. My family member received exceptional care in the new emergency unit. He had Level 2 Trauma and was assessed quickly with myriad tests and imaging studies completed. We arrived at the hospital around 8 PM in the evening and after making sure my family member was being taken care of we left and were called at 4am to come to pick him up. This is remarkable considering many people, including me, have noted waiting upwards of 15 hours in the old UNMH emergency room. We were seen and my family member treated and released within eight hours! This was simply astounding to me, given how long it usually takes to be taken care of in an emergency room. The staff in the emergency unit were professional, kind, and forthcoming with information when they had it. This included a nurse and an x-ray tech with whom we interacted directly. Also, when we were trying to figure out where to go, a really nice staff member from the hospital (possibly a nurse or tech), who was taking his dinner break, kindly walked us to where we needed to go. Even when I tried to wave him off because I wanted him to eat his dinner while it was hot, he still proceeded further to make sure that we got to the right location quickly. He was also incredibly personable and kind. I feel that my family member received top-notch care by an experienced and professional team of individuals who worked together well to care of, not only my family member, but me and my other family member. At this point, I am happy to highly recommend the new University of New Mexico Hospital, emergency department and critical care tower. You can drop patients off at the Yale exit for the adult emergency unit. The pediatric emergency unit is a separate entrance and another location (see a map of UNMH online before you go). I don't have details on that since I haven't used it. I'm sorry, but I did not take pictures of the emergency department or waiting area in order to comply with HIPAA and to show general consideration for those in the waiting room. I hope you never need to go there, but if you do, you'll definitely be in good hands.

The entire staff in the critical care tower are top notch, their leval of professionalism, caring,…read moreand attentiveness to the patient and family are by far the best I've ever experienced. We were particularly impressed with Dr Sim, who helped us with the hard decisions. At no time did we ever think that they needed more staff on duty. the facility itself was designed and maintained better than any hostpital I've been to.

I have been a patient of Dr. Carr's since 2002. He is a graduate of the Stanford University…read moreMedical School and did his residency at their hospital in San Francisco. He is also a descendent, for anyone who is interested, of Major General Eugene Asa Carr, who graduated from West Point 19th in a class of 44 in 1850, and who fought in the Civil War, winning the Medal of Honor for his heroic action in the battle of Pea Ridge, AR. Dr. Carr is a wonderful doctor, but alas, it is now for naught. He has decided to retire. His last day of seeing patients will be on December 12, 2017, and he's already all booked up.

I have been a patient of Dr. Carr for many many years and except for the staff and the nurse…read morepractitioners nothing much has changed. It's a nice little Private Practice in the Encino complex among other small Medical Offices. The employees of always been helpful, friendly and efficient. I've had several nurse practitioners come and go through the years some I have enjoyed some were just my nurse practitioners. It's usually not very crowded, not long of a wait and you can usually get same-day appointments. It's in a great location right off of the freeway with plenty of off-street parking and directly across from the pharmacy how convenient is that? Although the staff has changed throughout the years the care and attention from the doctor and nurse practitioners have not changed. There's plenty of seating inside this little office with a television, wager station, plenty of magazines to read and beautiful photography decorating the walls. They do have after hours doctors on staff and you usually get a call back very quickly. I would recommend this office for someone who is looking for a reliable doctor or an efficient nurse practitioner but don't become too attached to them because they seem to come and go often. I would not like to recommend this office because I enjoy it being small and not crowded and being able to get same-day appointments. So to Roundup this review its a great office, great staff, great nurse practitioners and a great old grumpy Dr.

Amazing staff here! My dad has persisting and challenging health issues. The staff were competent…read moreand caring.

The staff at Albuqerque Reform is incompetent, rude and inconsiderate of people's time.  I had to…read morefight them to see me, after dealing with a lady that could not even understand a calendar. After a lot of back and forth, I was told they could not take my insurance and I would have to pay cash. I agreed and made my appointment, moving committments and meetings to cross the city and make the appointment on time. When I got there, I was told Jacqueline Rodgers was not going to treat me if I didn't become part of a membership program of $70 per month. That was NOT what they told me over the phone. I had seen Jacqueline in the past and I thought it was worth my time and money, but ABQ Reform is not what it used to be. I left disappointed and ready to find another primary care.

I've been going here for over 10 years and have never been disappointed. I've received excellent…read morecare and have never had a problem getting an appointment. The exams are thorough and referrals are spot-on. Candace Perciful is amazing! She is proactive and really thinks things through. She and her assistant are quick to return calls/emails. Again, excellent care!

My close friend went here, he was treated well when arriving…read more We were BOTH greeted, and he was given paperwork to fill out. He was seen 5 mins after checking in, his medication was refilled with 30 day supply until he can find a psychiatrist. Hope this helps someone :)

I parked in the new parking structure, then walked to the hospital, not a bad day for a short walk…read more Arrived at the 2nd floor where I took a number and waited till my number was called. Check in has evolved and is faster than it used to be. After check in I sat for about 10 minutes before I was taken for vitals. The staff are all very nice. I returned to the lobby, I waited about 15 minutes the audiologist took me for a thorough hearing test. Was sent back to the lobby where I waited 15-20 minutes, i'm shown into the observation room. My ENT Dr. Meiklejohn who has been taking care of my left ear for years comes in within 5 minutes. He has the best bedside manner, very gentle and explains everything as he exams you. We talked about goals for the future of my hearing and referrals were made. He walked me to the nurses station, filled a nurse in, bid me goodbye. The nurse set up my next appointment. Off I went for the short walk back to the big new parking lot. Could of taken the available cart ride. It was a beautiful morning and I was glad to walk in the fresh air. I highly recommend UNM Surgical Specialities Clinic.

Called the Menaul location at 7:30pm today 12/26 to verify if they were still open, what time and…read moreif they accepted Medicare. We were informed that they were open until 8pm and did accept Medicare. We arrived at 740. Once we arrived, we were informed by their front desk they stopped talking walk ins at 12pm that day. They stated they were informed by their manager to no longer take walk ins. This should've been communicated when we called 10 minutes earlier. This clinic is living up to their 1.5 star rating. Would recommend more transparency via clinics name, receptionist and the website if you're no longer providing urgent care services for walk ins at certain times.

Came in with my mom at 7:40 pm after calling to verify if they could see my mom prior mentioned…read morethey closed at 8 if we can make it before then. Which we did. Arrived and the front desk then told me they quit seeing walk-ins at noon today. Looked on website immediately after being told this and it said walk in welcome. Obviously their management needs to communicate better. To refuse care on someone who is so sick when you arrive and be told this is in humane !!

Dr. Garcia did my minimally invasive surgery in December of 2013. Everything went very smoothly,…read moreand I experienced a quick recovery with no complications. I had surgery in the morning, and returned home from the hospital that afternoon with medication and instructions to go for walks. I began short, easy walks the next day. I experienced very little pain and was able to get around very much as usual in a just a few days. My energy level was a little low for 2 - 3 weeks, but after that it was honestly as if I had not had surgery. I have four small incisions which still show, but they are fading away nicely. I am several months out now from the surgery, and I can say it has been a complete success and am experiencing a level of freedom I haven't experienced in years. If you are a woman who is considering minimally invasive surgery after other options have failed, I highly recommend Dr. Garcia.

I found Dr. Garcia via the web. That is not the optimal way to find a doctor to perform a…read morelaparoscopic hysterectomy. I did some research. The reviews were glowing which did not give me much comfort because I wanted to know more about technical skill than bedside manner. Evaluating a surgeon's skill for a patient is difficult and the information is not readily available. Anyway, I met with her already armed with lots of knowledge of my own situation. She explained the procedure, did not push me into a decision, and was through in explaining all possible options. I made the decision to have the procedure and I am extremely please with the results. Minimal pain and scaring and I did not experience much fatigue. I was back to full activity (yoga, weight lifting, hiking) by the second week. Dr. Garcia is well trained and experienced in doing laparoscopic surgery. She is a nice person too.

I have been a patient of UNM Hospital, and their various clinics since 2019, when my medical care…read morecoordinator with BCBS/NM began transferring my services over. From the beginning, there were red flags, but I wasn't in a place that I could necessarily do a lot about it. Again I had a medical care coordinator who kinda' was doing their job, and was working on getting my services "under one roof" so that I had a chance at a diagnosis... I was dealing with a list of symptoms, sudden onset of vision change, Chorioretinitis, uveitis, a personality change, treatment resistant depression, rapid onset of systemic pain, severe joint pain, sudden fatigue and weakness - when I was an elite athlete 12 years ago - continuing decline in my lung health unrelated to my being a former smoker, systemic muscle spasms, granulomas in my lungs and liver (although they didn't find those liver granulomas until 2024, and still won't acknowledge them,) spikes in bilirubin, night sweats, insomnia, random fevers, cold intolerance, nodules in my lungs (again, they never followed up on either the granulomas or nodules.) I came to UNM with a few issues. Seeking a solution/cause instead of an excuse and drugs. I didn't get the handful of drugs because I charted the drugs they give people (benzos, opioids, and similar) as allergies. They stopped giving me excuses when I questioned and challenged them with current research. They also didn't give me a solution. I've now got pulmonary fibrosis and bronchiectasis. Pulmonary didn't want to chart the PF, and has still refused to chart the bronchiectasis. As far as what caused it all... well I now know, but that doesn't change the fact that I'm now dying, when I could have been treated for years before it progressed to this point. A read of my chart, one single medical professional taking the time to actually read my chart, symptoms, review blood work (contemporary and historic,) and cross with my images would have said: this is such a textbook case is sarcoidosis that we can actually validate the textbook with it. But, no one actually cared to do their job that much. The pictures: UNM was breached, multiple times. They haven't publicly owned multiple breaches, and failed to report them under HIPAA's breach reporting. I am/was a cybersecurity engineer. In order to access their network, you need a few things: access to the IP address schemes, the MAC address associated with an IP address, and access to a computer to pull either login token or login keys from. That can be done in under 1 minute with a rubber ducky. I was left alone with the terminal pictured for over 1/2 an hour. And I was carrying a laptop. Going to UNM is like getting a consult by Dr Josef Mengele, a second opinion from RFK Jr., and then treated by Dr Kevorkian... the difference is UNM kills you more cruelty, with less medical knowledge, and much more slowly, than the 3 mentioned.

I went to urgent care first at the suggestion of unmh's heart station in response to pain and head…read moreinjury due passing out from low blood pressure. I also advised them of the residual headaches and vision issues from at least 2 concussions. They had me transferred to the ER by wheelchair with directions and requesting a CT scan for my head and X-rays of my ribs. They told me that they messaged the ER to expect me and respond to a disabled senior. I knew it was going to be bad when the woman behind window 4 began to abuse my transport person and refused to accept my "stickers" and told her to get in back of the line. 11 hours later...and promises to fix and redo missed and correct sloppy hand-offs across 3 ER shifts I continued to ask to speak to someone in charge which never happened. I was allowed to go into low blood sugar and promised 8 hour overdue heart meds (critical) - twice and by the same nurse and approved by a second year resident. Then a bully like line backer sized came into the exam where I was just seen by this resident who promised to look at my X-rays that had to be redone and see why I never got the CT scans, yelled and only got louder that I needed to go back to the waiting room and wait until they could find a doctor to see me. As I tried explain the doctor and nurse where just in and promised to return quickly with my overdue heart meds and to discuss and advise next steps, he only became louder and I do not exaggerate, imposed size and blocking me to force me out. When I saw the nurse leaning back against a counter top next to an ice dispenser, I asked her what is going on and her smile along with the 2 other staff that she was visiting went to a look of surprise while she lowered her head, their bouncer like tech screamed "I said GO". All of the staff and patients heard and saw this and not one stepped in to descalate and protect me. I was terrified and don't even know how I got home. It was at 1 In the morning. I had been up for 24 hours, in pain and disoriented. Although my providers who I am satisfied with their care of me, I truly am in fear of this bully and was shocked how across all 3 shifts of staff, they openly complained about their work. They were clearly disgruntled and there was no one in charge to call them out for their behavior. As I was smugly told that I needed to "self advocate for myself" , I realized that I couldn't even defend myself. I saw the other reviews about the staff and conclude be afraid is justified as no one from the top is accessible or responsive. So all should know the unhappy staff is detrimental to health. Needless to say the actual guards were watching the world cup on their phones and had one earbud in on ear. Unmh, look at the security footage. Respond to a patient and FIX this multi year continued resulting crisis going to Rio Rancho if you want quality care should be cause for termination!