"What could improve"?! Try EVERYTHING! Absolute WORST company in the entire state of Illinois! Ghost buses, late buses, or buses that just pass you by, the app not the website is EVER accurate. The ONLY things consistent and reliable about Pace is that is is inconsistent and unreliable. You have better chance of catching an elephant than a Pace bus read more

Review for ADA pace service. The buses are like riding in a sardine can. You literally bounce in the Air when going over a small bump..it's dangerous. Drovers are usually okay. The call center can be rude...often but for $3. 50... What do you expect. It's still a blessing. '***. But it's ridiculous that ADA service doesn't go to many addresses in Naperville and warrenvile. It supposed to cover all dupage county. read more

The Pace bus system in Schiller Park is a fraud!! They don't even show up at the stops and the bus drivers are ALL rude. I wish I didn't have to ride it. read more

Pace bus is the worse think twice before using this as a means of transportation as times are extremely inaccurate, I'm talking you will be waiting 30 mins longer then the scheduled time via the app... why even have a schedule and not follow it, CTA may get a little rough at times but I would take a CTA bus over a pace bus any day. At least with CTA you'll know that you will get to important places on time... read more

Bus drivers are speaking of their hard work not being appreciated. Many are not working hard and should not have the job. Paceis very unorganized. They all tell you different information. They will do something and say they are not doing it. You already know they are. Them and their providers do not communicate. Pace needs a different CEO or someone different at the top who is allowing this to occur. Thank you read more

These busted ass buses never and I mean never run on time. Especially the 318. Everything I am stupid enough to shop at the Northlake Walmart I have to throw my groceries away. Baking in the heat waiting for phantom buses that never show. Avoid pace at all costs wish I could rate them negative infinite stars. read more

SPECIAL NEEDS PERSON LEFT BEHIDE - The PACE system wrong again, leaving a special needs person at their pickup spot when the special needs person can hardly communicate. They claimed they went in the building called their name and then had to leave in 1 minute if no one answered. You guys are wrong and need to get better quick. read more

OK, starting off the workers are really disrespectful and always late. Usually I don't really complain about but it's the fact how you're three hours late to your job not only that she right past going. I had a huge test today and now I'm three hours late and probably not even gonna be able to go to school. This is coming from a teenager at this point. Y'all are hiring people who don't care about time I'll understand if she was 1015 minutes but she was three hours late and I ordered the pace bus in my area so I know it doesn't take that long at this point I would rather spend $50 on an Uber driver then spend my one dollar on that ride that's probably never gonna show up if you have to really important to be do not order a pace bus or order it three hours before you have to go somewhere read more

I hate pace bus it seems like there's no bus available whenever I call and whenever by some miracle they do send a pace bus they park at my neighbors house, how do they confuse my house with the neighbors. I had to tell the pace bus where my house was. It's honestly not hard to find. read more

Outrageously unreliable. The app will even tell you it's being tracked in real time and be wildly inaccurate. I have nothing good to say about this dumpster fire of a business. But people keep paying them money no matter how badly they screw up they won't change? read more

If the service is offered it should be accurate. These busses are almost never on time and you practically have to get there 30 minutes before the scheduled time because it shows up when it wants to. read more

The 307 Harlem bus is so bad it's almost legendary. On several occasions I have given up and Uber'd. More than an hour wait with up to 6 "ghost" buses on the tracking app. I only take it when there is no other choice. It's been that way for years and no one ever has an answer. read more

Every Sunday on Cumberland Ave, the 331 Pace Bus disappears from the regular service. If Pace is seeking to get more ridership on this Sunday Route, lots of work ahead . Also, two buses 81w Lawrence and 331 Pace are operating on the same route, one or the other. read more

I boarded #353 on Cottage Grove and Riverview. Everything was fine until passengers boarded in Dolton or Riverdale near Indiana Ave. OMG. A young lady got on whose son would not sit down. A older female who apparently rode on the bus with them before immediately started to verbally assault the kid with the worst foul language imaginable. The kids mom stayed quiet. While this overgrown bully cursed her 3 year old son and threatened to sit him down. The driver said nothing . I boarded this bus at 9:01 am. in South Holland on Tuesday May 27, 2025. I'm still shocked that the driver allowed this to happen to a kid on his bus. read more

Pace bus route 554, Liberty and Chicago regularly scheduled 11:18am stop NEVER SHOWED. It was not late, it just never showed. Customer service had the audacity to imply I must have just misses it, failed gas light considering I was there 10 minutes earlier than it was scheduled for the stop. No accountability to the people whose patronage keeps this crap service alive. read more

This bus company is poorly managed every single time we book rides it impossible to set it really inefficient can't leave people in wheelchair stranded without a ride back you can't drop times coming back and leave people stranded read more

Why does this bus company even exist? Lol Phone lines stay closed and no one answers, bus drivers are clueless and seem to have just driven bus for the first time when you encounter them and the seasoned professionals have zero idea when another bus is coming even if the correct bus has not come in over 2 hours...I could go on and on about how poorly Pace is run but seriously why bother...No one at Pace cares. Can technology and AI hurry up and take over all jobs done by humans at Pace ...If couldnt be any worse. Btw for any dumb dumbs working at Pace...AI means artificial intelligence...lol read more

on numerous occasions this year i've waited thirty minutes or more for a scheduled bus in temperatures of 10 degrees oe less. on numerous occasions i've waited thirty minutes or more for a scheduled bus in temperatures of 10 degrees or less. among those waiting with me are senior citizens, handicapped, and children. this is after work hours so anywhere from between 4pm to 7 pm. this public transit is the worst, absolutely disgusting, despicable, and most unreliable to ever exist. pace should be shamed for allowing service to fail in such a manner. read more

Route 307. This is probably the most disgusting and dirtiest of all the pace bus Line routes. Always,Always,Always unapologetically late. read more

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Trash trash trash....never on the time .always late special on rush hours.they do not care about pasangares job..doctor appointment. School.etc.worse service ever plus buses are very dirty inside. read more

Their app sucks and is always off. It's not the driver's fault. It's a faulty GPS. I spent most of my week waiting for buses that were 'Due' then never shown up, then would appear when it wasn't scheduled for another 20 minutes. This led to me completely missing a dinner with my friends on that Sunday. I also got into an accident on Saturday 2 hours before my flight back home. Some idiot ran a red light and the bus T-boned them coming out of the Oakbrook mall. Not the driver's fault, but he was a great man and handled the situation well. read more

I hate pace with my heart its so many times where the bus says it passed and it never does, literally have to wait another hour for a bus that might come, it's literally horrible worse then the cta buses, times are never accurate read more

Pace bus that serves the north side suburbs are the worst! Especially the 208! They never come on time or ghost buses say it's coming never show up! I literally just quit my job today because I tired of the way pace runs there buses! I left a good job in Des Plaines because of the shitty service. read more

I never learned how to take a bus in my life and I needed transportation for work. I refuse to rent a car for my personal reasons and let this be known I made that decision in negative 5 degree Chicago weather. I just learned the routes so I know what to take so I know what time I can be picked up via carpool. I can't be mad if there 5 minutes late but in that 2 weeks I've come to love Pace and wish i've used it more growing up to get to where I wanted. There's so many interesting bus routes and it's a great way to go out and explore. I've taken alot of buses in my 2 weeks such as: 379,832,384,222 and the 386. I'd like to take the 895 because it's $2 to go from Oak Lawn to Schaumburg*. Nobody on Uber got time for that! Always know your routes and be patient. I just wish there was better service days, times and dates. Definitely going to be a lifelong customer. read more

The most terrible service ever. You can never rely on the schedule anymore. The 301 never ever ever runs on time and it skips half of its scheduled services. Meanwhile some routes will run 4x the amount of busses and mostly be empty. What kind of foolish logistics are they operating on. Pace can't hide behind staffing issue when they are skipping services on more popular routes while operating empty busses continuously on less popular routes read more

I was riding the 552 two days ago. As we were about to approach the terminal, I noticed a huge cockroach crawling on the wall behind the handicap seating area.. I went to alert the driver who was not at all phased by the incident. He proceeded to tell me that most of the old buses were infested with cockroaches.. I find this whole situation to be a total disgrace. I guess pest control is not a major factor for Pace buses read more

379 is the worse bus. Cancelations left and right. No call no shows. High turnover ratio. Sometimes you have to wait over 2.5 hours because they keep canceling. Some busses are FILTHY, ringers are broken, brake fluid lights are always on, etc. They need to take notes from CTA because they are BY FAR worse than them. Sometimes it depends on management. If I'm on time for my job, why can't they? Hire better workers and fix your system. Do better. read more

EVERY Pace Bus (Specifically the 208, 209, 250, and 234 buses) is the WORST form of public transportation! For example, the 208 Westbound Bus, arrives at Oakton College 3 minutes early at 12:30 pm, only for them to wait TWENTY MINUTES just to wait for another bus driver. Switching bus drivers for the pace bus is NOT NECESSARY! I asked the driver when are we going to leave and he told me to "sit back down!" You can show up early, but you can't leave until about twenty minutes later?! NOT COOL! Finally, after fifteen minutes of waiting, I got off the bus because I couldn't stand waiting any longer. Two minutes later, it leaves. I ordered an Uber instead. The 209/234 Bus, THEY ARE ALWAYS FIFTEEN MINUTES LATE FOR NO REASON WHATSOEVER! The bus driver didn't apologize for the late arrival. And now, the 250 bus, I waited for TWENTY MINUTES in the FREEZING cold because that bus DID NOT show up! The weather was brutal, and I kept sneezing because of the cold. Luckily, the 226 bus came, and I got on there instead. Another thing, a rude passenger stared at me as she was getting off the bus, and said that I was the rude one WHEN I WAS NOT! I highly suggest you not take these buses. read more

This is a couple of weeks late but I have to write a great review for the drivers at Pace, route 213. My partner and I who never go to the suburbs- got really wrong google map info somehow and ended up at the Northbrook shopping center instead of Central street in Wilmette. We got off and the bus driver put us on the bus going back- and instructed the driver as to where we were going. The fact that he took the time and they made sure we got off at the right spot really helped us after a long and confusing ride. Thank you! read more

Horrible management. They just don't care about or discipline the crap drivers who are consistently over 20 minutes late every single day. Example... Bus route# 250 in the morning, driver badge# 7775. Late every morning, allows students to bunch up at the door, drives under the speed limit, won't answer questions. Everyone files complaints, many passengers refuse to get on the bus when they see her at the wheel. PACE just does not give a crap. Now their managers want raises.. seriously? read more

takes forever and never on time. Not a working schedule at all and the bus tracker dies not work. The buses are just never on time and they take an hour plus sometimes for wait times read more

take st Charles il on demand shuttle service Service sucks Driver are not good and need to be retained Also dispatch sucks people have no idea what they are doing Again need to be restraining If any make more then 20 dollars of are money it's to much Drivers are paid buy the he not how many people they pick up Also drive shuttle bus when 1 headlight was a out and that is dangerous for you They could be 30 to 60 late and don't even give you a excuse Again they are public service that needs to be revamped Complete garbage and a complete of tax payer read more

Always late. Worthless waste of time and unreliable.

Pace van wakes my wife and I up every morning between 5:00 am and 5:30 am. I spoke with the driver this morning and she told me that is how the customer wants to be notified that she is waiting for them. So, to make one customer happy, she moves forward and backward in the van so that the van beeps. THIS IS UNACCEPTABLE! Construction workers are not allowed in the city to start working till a reasonable time. The reason is their noise can cause disturb people. Well, the PACE vehicle is accomplishing the same thing. PACE vehicle # C2430 License plate # 18270 PT. read more

Pace is a great convienince for me if I need it. Sometimes I just don;t feel like driving to work or dealing with traffic. I have two bus lines within a mile from me and they will take me to either the Red or Orange lines depending on where I am going. I would not want to have to rely on Pace every day. In non-peak hours the busses run only about once an hour and during peak hours, the run about one every half hour. You really have to plan your trip carefully because if ou miss your bus, you are screwed. When you have snowstorms they tend to run really late and i don't blame Pace for this one. For the most part, snow removal in the burbs on major streets is not even close to what is done in the city of Chicago. This slows EVERYONE down, Pace busses included. I blame the municipalities in those cases. I would rather be safe and late then dead in a flipped over Pace bus. Planning a trip from burb to burb on Pace can be a challenge and can take a long time but it can be done. The busses are in pretty good shape though and decently comfortable. They always do the trick when I do need to ride the Pace bus. read more

My experience is solely based on regularly taking the #690 route to and from a Metra station in my suburban warfare known as my morning and evening commute. If the #690 were a girlfriend or friend, I'd dump it. While it can be counted on sometimes, when I really am in need, it's noticeably absent. Unfortunately, it's a necessary evil in my life. The only thing keeping me from dropping this to a 1-star review is the morning half of my commute goes nearly seamlessly. I step off the Metra and the #690 bus is at the station and waiting for me to board. Perfect. It's the ride home that makes my life miserable. I've waited for buses that were over a half hour late, or more recently, stuck in terrible snow storms (yes, plural!) waiting for buses that never arrive. Pace would be a convenient option if it were reliable. It makes the CTA #22 bus look like it's on schedule every day. Pace, I wish I could quit you now. read more

I have one of those knee scooters because I had broken my ankle and asked if it's okay to put on the bus.. driver kinda looked at me funny and told me "yeah but I'll have to store it" I said great "can you help me with it?" This driver just stares at me for a couple moments until I just grab the scooter and hobble onto the bus and store the scooter myself. I don't ask for much but it would've been nice just even helping me get on the bus especially when I asked. read more

I am now taking the Pace bus to work, and I am miserable. Metra!, I miss you! The bus itself is fine: clean and warm, although never consistent schedule-wise. The problem is the passengers--from the dumb (literally--conversations that make you grind your teeth) teenage Notre Dame boys to the fat, fat ladies who insist on squeezing into the seat next to me and almost knocking my teeth out with their elbows! It's all too much for me to deal with at 7 AM. I would rather ride the dirty, scuzzy Red Line. read more

Pace can be anywhere btween 1-5 stars depending on: a) The route b) The driver c) The time Often not consistent with the schedule (and it really bugs me when they show up a few minutes early and another one doesn't come for a while), but most of the drivers are nice, helpful, and sometimes just downright cool. Occasionally you get an idiot though. A lot of the people who ride are rude, smelly, loud, or just damn annoying. Some times you just want to pass massive amounts of gas to get them away from you. read more

Some buses never arrive, was waiting on time and 4 buses didn't arrive on schedule. And when they don't arrive, they're late. Have had some good rides, but the bad experiences outweigh the good ones. Not great :( read more