First time in France, Its been very nice here in the sleepy town of Carcosonne, i'm sure my…read morespelling is wrong, but you get the point. The Hotel is very french nouveau, modern, but encased in an old Moorish building, alongside a very old, very beautiful old stone bridge, the like Monet loved to paint, and overlooking it all, a complete Castle, with ramparts and walls laden in vines and all manner of french master stonework. The Hotel, is run very well, very clean, and the food, according to this humble traveler, sublime, The manager went out of His way to accommodate my Mother, who was a little under the weather, and made the stay, that much better. The wifi was spotty at best, especially in my wing of the Hotel, but aside from that, I had no real issues. 10/10

Wow! What a wonderful find! The hotel recently had renovation 10 days ago! (Usually that is a…read morenightmare). There are parts that are still under construction which could have affected the rating but in the grand scheme of things, the quality of service and the hotel surpassed everyone's expectation. The hotel is contemporary, chic and very clean, not all the rooms have a view. The bathroom and bedrooms are clean, meticulous. The hotel staff is very professional, polite and very helpful! They actually care about their clientele. Had an issue with the shows and their rep came up within 5 minutes to fix it. No "let's wait for our technician to come in 3 hours". Breakfast is also included and a nice small bar for drinks. Most of the staff seems very happy to work there and it shows. Thanks for the great stay! Sad to only have been there one night! Oh and the city Carcassonne wasn't half bad either!

Great cozy hotel in an ideal location. The owners are very nice and polite and will do whatever…read morethey can to ensure you get what you need. Our room was on the small side for American standards but regular for European standards. Either way, a nice and very clean room with a comfortable bed and an amazing rain shower. The hotel also provides parking space which is convenient since parking in that area may be complicated. As a plus, the hotel has a nice rooftop with amazing views of the medieval walled city. Overall, an excellent and affordable choice. We will certainly keep it on our list for next time visiting the area!

My family and I stayed 1 night at this hotel where we felt welcomed and well cared for by the…read moreowners and hotel cat. Great view of the castle ramparts from the rooftop patio, pretty garden for breakfast, and large, sparkling clean rooms and bathrooms! The breakfast had variety and they even got me some soymilk as I am vegan. Easy walk up to the castle and the pre-arranged car parking was a breeze.

Beautiful building on the inside and with a gorgeous scenery of the castel and the old…read morearchitecture of the original building. Staff was very kind helpful . I would recommend this hotel for people just passing by or if you're staying the night.The only problem is the booking for rooms can be difficult because of alot of people wanting to stay at this beautiful hotel.

Ever wanted to stay in a castle? Yeah, deep inside the walled city a beautiful hotel exists. Take…read morethe plunge. Great to explore the grounds after the tourists leave for the day. Unbelievable restaurant menu! We left feeling like king and queen!

Nice hotel, location is not great but clean rooms, good beds and a small pool which is not open in…read moreCorona time but looks nice. Restaurant is good with a nice wine selection- outside eating possible.

We were only here for one night, but the owner, Jacquie, was very friendly. The room was clean and…read morecomfortable, with a great view, and breakfast was included. The location is great for sightseeing, while still being removed from the busiest parts of La Cite, and the price is well worth dragging our luggage through the cobblestone streets. The rooms are planned to be updated so the star rating reflects this fact. If you want tho stay within the walled city, this is a great option.

A very pleasant little place in a reasonable location. The train station is less than ten minutes…read moreby walk (even with a toddler). We had the blue Africa room on the first floor (US second floor). The hosts had thoughtfully prepared a crib for our toddler (though she's much too big for it). There was lots of space in the room. The spacious bathroom was technically outside the bedroom but right next to it, private, and with a little curtain cordoning off the combined space. As some other reviewers on other sites have pointed out, the place is indeed a bit old and slightly dusty. Modern and fancy it's not. When I travel I often seek out clean and impersonal hotels because I just want things to work or be fixed ASAP. But once in a while it's nice to stay someplace pleasant and homely that nevertheless does function well. The room themes aren't some bogus attempt at internationalism: the owners adopted kids from multiple countries, who in turn have married people from other countries, resulting in one large international family whose countries inspire the room decorations. The breakfast was typical of France. There were several breads, with jams made by the owners, as well as cereals and milk. Nothing exceptional, but good and filling. Vegetarians will be served as well as anyone else. Though on a quiet and shaded side-street, which keeps rooms cool, our room also had an in-room (and quiet) a/c unit. This is valuable in the southern summer. We were grateful to have this at night, when the room got muggy. My only small complaint was that the WiFi signal could have been stronger, but it was good enough for basic access, and configured in an uncomplicated way (the WEP password was printed on a paper left in the room, so there were no fussy one-time passwords and difficulties using multiple devices, etc).

What a beautiful well apportioned hotel in the more modern area (yeah, modern as in built in the…read more1800s as opposed to 1200s around the walled in castle!) of the mountainous city. I don't think we could have picked a better time to explore the walls and valleys of the ancient city of Carcassonne, replete with tails of Cathar heresies, witchcraft and inquisition. The drafts and gusts of the mountainous winds (the ever present "mistral") can't be ignored in a building of this age - doors will slam and windows will shudder.... ghosts? Well all-in-all nice ones, they put up with my snoring! A family runs this beautiful charming hotel that provides parking as well as a rather lovely breakfast. They actually have food to order too and their tiny open bar was a respite for me when I needed that midnight tipple of rose wine! Very economical considering its historicity and the beds are nice, the armoirs vast and the history of where you're at - well, incalculable - but made all the more enjoyable by a multilingual staff (Spanish is as much a second language here as English - gracias a Dios parami!) that are ready to make you part of the family. One of their nicest touches - they provided a remarkable collection of post cards and helped you with postage to let your loved ones know you are having way more fun then them! In short, a treat!

Before writing this review I sent an email directly to the hotel, in hopes that I could offer them…read moresome private feedback & spare them my review. It's been 10 days and I still haven't heard a peep. In short, I will never stay at this hotel again. It's over priced for its (un)cleanliness & an over done attempt at modernizing their (what could have been) quaint "luxury" hotel. I really don't have a lot of faith that they'll care what I write. If you also check out their Trip Advisor reviews you can see a lot of extremely defensive & downright snotty responses by the owners or management. Some might say this is the "French way..." so...et voila! If you like to be accosted by horribly repetitive dance / techno, or American remix songs you'll be right at home at this place - because it fills their lobby and the outside dining area (you cannot avoid it when getting to your room). It's not relaxing. Not to mention the SMELL. When you walk into the lobby you'll be smothered in perfume that may make you get a headache. I didn't find their hotel to personify any of the images they create on their website - it's not relaxing, not friendly, not inviting, and not family friendly. It's also dirty and their employees are less than helpful. When I tried asking one staff member whether the outdoor hotel jacuzzi is ever heated (because it was FRIGID when I used it) I was met with "je ne sais pas" ("I don't know") more than once. The heat pump in our room, which also serves as an ac unit, was disgustingly dirty and unsanitary. The thing was teeming with dirt and mold on the inside. There were spots of old dried blood immediately visible on the bedspread when we walked into the room (I was too nice & TIRED to say anything). There is ABSOLUTELY no privacy in the bathroom, which has very low windows (about groin high). When you go into the toilet / shower area you are literally standing naked in front of the window that doesn't have any drapes. The shower head it extremely large and it's a rain shower head so you literally feel as though you're drowning in the shower - there's no escaping the water to take a breath. The tub didn't hold a fill. The room had a loud hum in it even when all of the electrical was killed. There are no screens (which I understand is common) but that means you'll literally be eaten alive by these Tiger Mosquitoes if you're attractive to them (look them up, it's real!) Before we arrived, even though I had booked a spa soak months in advance, nobody bothered to email me that half of my spa soak would be dysfunctional - with no access to the steam or sauna. When I arrived, still, nobody told me. Then at my appointment they tried to charge me the normal price & I had to negotiate a discount !!

This is an absolutely lovely boutique hotel that is literally next to the castle…read more I stay in a lot of high end hotels and homely that do not feel new or have a decide that is decorated min the fast few centuries. This hotel however is absolutely lovely. The staff are polite and friendly. The rooms and beds are exceedingly nice. The breakfast was excellent and I love the two dogs that lay around looking for attention.