Wow! What a wonderful find! The hotel recently had renovation 10 days ago! (Usually that is a nightmare). There are parts that are still under construction which could have affected the rating but in the grand scheme of things, the quality of service and the hotel surpassed everyone's expectation.
The hotel is contemporary, chic and very clean, not all the rooms have a view. The bathroom and bedrooms are clean, meticulous.
The hotel staff is very professional, polite and very helpful! They actually care about their clientele. Had an issue with the shows and their rep came up within 5 minutes to fix it. No "let's wait for our technician to come in 3 hours". Breakfast is also included and a nice small bar for drinks. Most of the staff seems very happy to work there and it shows. Thanks for the great stay! Sad to only have been there one night! Oh and the city Carcassonne wasn't half bad either! read more