1) I had arranged for rep from the company to look at a possible damp issue in the house. He did…read morenot show up at the time and day as had been arranged. I called him and he claimed he had tried to call me to say he was. I told him that when booking the time, I had told the person making the appointment I could only make it for that hour and not earlier nor later. In any case, I checked my phone but found no one had tried to call me that day. 2) Anyway, the rep arranged to come another day the following week. Just to be sure he would come this time, on that morning, I called the company to confirm he would be coming. I was told he was off sick that day. I asked why someone from the company did not inform me. If I had not called them, I would have waited again to no avail. I was told he would be back in two days time when he'd returned back to work 3) Two days later, the rep did called me but he said he could not fix a date yet to see me . He said he would have to contact his secretary and that he'd call me back in a hour's time later in the morning. I did not get a call back from him . 4) A few days later, I called the company to asked what has happened as I was waiting for a call to arrange for the rep to come. Someone did call me later to arrange a new date for the rep to come. 5) On that new date. I called the office again but this time, I was informed it was not the date in the diary but it was another day. I mentioned that I was really disappointed as I had made so many attempts to see the rep to no avail. They indicated to me if I didn't like it, they could just cancelled the appointment date in their diary as if threatening if I did not like it, I could just go away. I thought it was not a good attitude to deal with customers. Begrudgingly, I agreed to see them the following day 6) After thinking over during the night, the following morning, I called the company office to ask them to cancel the appointment visit from their rep as I thought the way they treated me was very poor . I also did not intend to spend thousands of pounds doing business with a company which had not shown themselves to me to be very reliable from my experience. 7) However, I had a call in the afternoon from the rep to say he was outside my house. I told him that I have called his office in the morning to cancel the meeting. He started shouting at me on the phone and said "You're p*ssing me off" or something to that extend. I had thought that was not at all professional. If there is a "Zero Stars" or even Negative "Four Stars" rating for my experience with this company, I would put that. Needless to say, I would never want to use the service of this company.

Have to say that this company is one if the most honest..reliable companies I have ever came across…read more ....They put in a damp proofing course and a new kitchen into my property and the job was first class. ...nothing was to much trouble ....I was delighted with the work that was carried out and I would thoroughly recommend them....excellent customer service and a fantastic job done. ...can't thank them enough. ..

Terrible reliability. 6 weeks on and my fire is still not fixed, and now it will not be fixed for…read moreChristmas. Eight calls in total made, one was answered (after 4 weeks) and they said they would chase up the parts - no other calls were returned. Avoid if you want someone reliable

Sorry to say they were very poor in my experience. Had them booked for a weekday afternoon service…read morecall. They didn't turn-up and only phoned me at 5pm to say they were't coming, after I'd taken a half day from work. Then they arranged a weekend visit instead and didn't turn-up for that either, so I waited in all day for nothing. I understand that jobs over-run sometimes, but the lack of communication was really poor and two missed visits doesn't inspire confidence. Edit: Marie did phone me at 4pm on Saturday and assured me an engineer would visit next Saturday at 9am without fail. Edit 28/11: It's 9.30am Saturday and the engineer isn't here. If I had a complaining customer and I'd promised that an engineer would attend by a certain time, I'd ensure they were on time. Late and no call. Very, very poor.

This fireplace showroom is cosy and inviting and has a surprising amount of fireplaces on display…read more They seem to have a good mix of gas and electric fires, with all sorts of fireplaces in marble, wood, cast iron and stone. I found the staff to be amazingly helpful. Since I really didn't know what I was talking about, they made everything seem so straightforward and took the time to use plain english after I'd been totally bamboozled by another shop the previous weekend. Excellent sales staff and actually suggested I take time to think about the options available, rather than being pushy which was a lovely change. I've still to decide which one I want, but when I do, I'll be going back to these guys. They have their own fire and fireplace fitters and CORGI gas engineers, and the guide price they quoted me seemed very really reasonable. These was the only fireplace company I've spoken to who seemed genuinely interested in me getting the fireplace I want, rather than just trying to sell me something for the sake of it.

Delighted with our fantastic new decking with lights from John Lessels Landscapes. All work…read morecompleted to a very high standard by a very professional and friendly team. Highly recommend.

These guys were great, no fuss just turned up and did the work after the design was worked out for…read moremy awkward garden. Great selection of options and also offered me advice on the long term maintenance which was also important.

We have just had 7 windows and 2 doors fitted by The Window Store…read more Beyond delighted with the result.Graeme took time to explain all about the wide range of options we could have. Kyle and Drew were outstanding fitters.They are top lads who knew the job.Everything left clean and tidy at the end of each day.No hesitation in giving this company 5 stars. Thank you John and Annabell MacRae

Great service, No call out charges even after hours. Smaller repairs from £45.00. Drains, leaks and…read moreall repairs.

Stunning flooring store in Edinburgh. Hoff Parquet supplied and installed engineered oak wood…read moreflooring in our dinning room and hallway, the fitting team carried an excellent work in our house, very clean and tidy.

I took time off work as this company was coming round to estimate at 9.00am. At 10.00am I called…read moretheir office to ask why the estimator had not turned up. I was told he was definately coming so I waited and waited but he failed to turn up, a complete waste of my time. The job itself was a complete re-roof and my guess is he turned up but realised the job was too big. I would have been understanding if he knocked on my door and said he wasn't interested so now this company is receiving my review for being unreliable.

This company replaced our roof a few years ago. They are quite old fashioned and after some…read moreconfusion over when they were going to start they eventually arrived. It was quite a big job that lasted several weeks and they did an excellent job and we have not had a single problem. They also didn't ask for any money in advance which is unusual and probably risky from their point of view. Well recommended.