Petro Canada Casselman, On
Jan 11'2025 at 10:00 am.
I pulled up for gas. Centre lane. Pump 3. It states I have to pre pay inside. I go inside. NO ONE is inside! Empty! I call out "Hello, hello." Repeatedly. I walk up to the counter. Again saying "Hello." No one is there. No one answers. I wait. After only a few minutes? A young woman pulls herself up into standing position, off to the side. I assume she was sleeping or sitting low on a chair, playing her cell phone? "Yes." She said.
I find myself looking at a young woman. Possibly 18-21 yrs old. Very heavy set. Light brown hair, dyed mostly blonde, with bright pink dye across the top of her head. Caucasian.
I told her I tried to fill up outside, but the pump displayed that I need to prepay.
She says "yes. " In perfect English she explains. She explains that people steal gas and don't pay, but drive off. I remind her that they do have cameras, so the police would find the peoples
She gets a snarky attitude and said that's too much work.
I ask her if they accept any other cards for points? She said yes, the Triangle card. I get it out of my wallet. I try to hand it to her. Both her hands are in her pocket. I say here is my card, as I motion it toward her. She tells me to scan it. I asked where. She points with her chin, towards where I am standing. Her hands still in her pocket. I ask where. She points with her chin again. I don't understand where or what she is pointing to, since she doesn't use her hands.
I look around the bank debit machine. Hidden behind it is. Another scanner. I pick it up and place it beside the debit machine, so myself and future people can see it. I then scan my card. She angrily, in a huff, reach over, grab that scanner and SMACK IT DOWN! Back behind the debit machine scanner!!!! LOUDLY!! I tell her I will pay bank debit. I scan my bank card. It doesn't work?!?! I say, oh, it isn't working? SHE SAYS... "That's because I CANCELED IT!! You are not welcome in MY store!"
I said "what?" She said.. " that's right! I cancelled it! You aren't welcome in my store, so, you can leave!"
I was shocked! First? She was hiding behind the counter. Then she was absolutely rude, in not showing me where the scanner was, or to even offer to scan the card! Then? She slammed that scanner down? For no reason other than her bad attitude?! Then she refuses to let me pay for gas????
This girl has BAD attitude. Horrible customer service! Also insinuating that most customers are crooks or thieves? NOT being Helpful! Rude attitude from beginning to end.
As I was going out the door, I called her a rude bitch and that I will be reporting this entire incident ! She immediately called me a bitch too & dared me to go ahead , and report her, read more
