If I could give them 0 stars, I would. We are not ones to complain, but this was the worst first experience. Not only did the person who was scheduled to clean our carpets, show up 30 minutes late, but he also wasn't even there but maybe 20-30 mins. We had two large rooms, and a hallway we were getting cleaned. When he left, it literally look like nothing was cleaned. Almost looked like someone just came in an vacuumed our carpets. He proceeded to tell us the red dirt stain around where our rug was wouldn't come up. We spent almost $200 for them to clean and deodorize our carpets, and it looks like nothing was done. We took our own carpet cleaner to the area to see if we could get the red dirt up, and we did!! Also, please look at how much dirt still came up. This tells me they definitely didn't do their job at cleaning our carpets sufficiently. Please look elsewhere or look into doing it yourself. Will never use this company again. read more