I don't like to leave bad reviews of charity shops. They're staffed by volunteers (for the most part) who give up their time to support a cause they believe in and the work the vast majority of charities perform is of benefit to society, but sometimes there are shops that are just so bad it's almost rude not to warn others.
Let me start by saying that last year I visited the Oxfam branch in Dunoon many times and found it staffed by pleasant, helpful people with fairly priced stock. It's not one of these Oxfam shops stocked almost completely with new goods, but the old fashioned kind that actually sells donated items. One of the presents I purchased for my wife for our anniversary was bought there and it was decently priced, the service was brilliant and I was more than happy to go back there.
Unfortunately, it seems the staff now have a touch of the post-Christmas grinch. I've been in twice this month, January 2012, and quite frankly I've been appalled by what I've seen.
The first time I went in there, about two weeks ago, I saw a couple of items in the window I was interested in. The prices were a little steep, but I was willing to pay for them. I had to wait fifteen minutes for one of the five members of staff working that day to even notice my existence, despite standing at the staff room door and calling out several times. I was then assisted by a man who insisted on telling me that all three of the items I wanted to look at were solid silver.
Now, I'm aware volunteers may not be aware of the law, but unless an item is hallmarked or marked "Sterling" it is illegal to describe the item as silver. I could understand his mistake if there was the remotest possibility that the items were, in fact, silver, but as one was clearly marked "Stainless Steel" and another "Alpaca" his sales technique irritated me quite considerably. In the end I was forced to tell him that he was breaking the law just to shut him up and allow me the time I needed to decide if I was going to make a purchase.
Today my wife and I went in there again. I know, I should have seen the signs from my last visit and stayed away, but I hoped that it was just one bad experience. It wasn't. The prices they were asking were almost criminal. A Caithness Crystal vase positioned on the shelf to conceal the fact it was badly chipped and had a huge chunk out of it on one side was priced at £5. A Carlton Ware leaf-shaped dish had a label stuck over one section to conceal the fact that it was very badly damaged. And that was before we looked at the jewellery.
I don't expect a bargain when buying silver and gold from a charity shop, but I certainly don't expect the price to be five times the value of the piece. I also don't expect a staff member to try and tell me that a necklace is antique when it is clearly marked "M&S". I was absolutely horrified when the same man who served me the last time I was in there came out of the staff room with new stock for the shelf, set it all down on the counter, and stood there debating the prices. When it was pointed out to him that a dish that had been priced at £3.99, a dish he wanted to price at £8, was chipped he peeled off the old price tag, wrote a new one for the higher amount and placed it over the chip, announcing, "There, no one will notice until it's too late".
Anyone remember the concept of goodwill? I know we don't see it often in High Street shops, but it's not unreasonable to expect we'll find it in charity shops. In this branch, however, all you'll find is vastly overprirced donated goods with damage deliberately concealed. On the plus side, even if there are six staff members working you'll be lucky if any of them bother to serve you, so you'll escape making a purchase you regret later by default.
I've given the shop a two star rating purely because it was, last year, a great place to visit and I hope that it will become such a place again, but right now it is a shop to avoid at all cost - unless you enjoy being ignored while the staff attempt to perpetrate daylight robbery! read more