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Ox Glass Remodel

5.0 (1 review)
Open • 8:00 am - 3:00 pm

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2 years ago

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Direct Source

Direct Source

(8 reviews)

We chose Direct Source to design our kitchen for our new home and have never looked back. The…read morestudio itself is lovely with tons of samples, a conference room with 3 D design layout on the monitor,and examples of just about anything you'd want to design. With the help of incredible Rebecca, I feel confident the color, layout and overall efficiency of my kitchen and laundry room are being used to their fullest potential. They even have an in house "Granite and Quartz" warehouse and for that we called on the expertise of a wonderful young man, Brian Timmons to layout, and configure the countertops for kitchen, laundry room, vanities and even the shower walls. All in all they have helped us create a stunning home that we will enjoy for a very long time. I can recommend them without any hesitancy.

Extremely Disappointed with Our Kitchen Remodel Experience…read more I rarely write reviews, but our experience with Direct Source has been so frustrating that I feel obligated to warn others. What should have been an exciting kitchen remodel turned into a long, stressful, and expensive ordeal. First, the measurements were completely off. We had to add to a wall just to make the cabinets fit--something that should never happen with a professional remodel. The quartz countertop measurements were also incorrect, and because of that, we had to purchase an additional $1,000 piece from a different company. To make matters worse, Direct Source lost our original slab, and it took over 2 1/2 months before the countertops were finally installed. Even now, the kitchen is still not finished. They sent a white backing for our green island, which makes no sense, and despite ordering pantry pullouts on August 19th, they still haven't arrived. I even paid extra for installation, yet here we are--still incomplete. We also had to remove the old kitchen ourselves, something I expected would be part of a full-service remodel or at least communicated clearly. Instead, it felt like Direct Source was cutting corners at every step. One of the most disappointing parts was that they required full payment upfront before the cabinets were delivered. The moment the payment was made, we felt completely forgotten. Communication dropped off, timelines fell apart, and our project was clearly no longer a priority. I would not recommend Direct Source, and I would absolutely not work with the salesman we dealt with again. This experience has been stressful, time-consuming, and far below the level of professionalism and reliability we expected.

Ox Glass Remodel - windowsinstallation - Updated October 2026

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