I had a procedure done where a nurse anesthetist from this group attended. The NA was kind and attentive, but the billing procedure and follow up has been excruciating.
First, I had to pay up front for the service, even though I had verified that my insurance would cover the anesthesia. Second, I was charged an additional $25 for using a credit card instead of cash to pay for the service. Third, I had to call their billing office twice to get them to actually submit the claim to my insurance company. Fourth, after my insurance company paid the claim I was told it would take at least another month to get me a refund because they only close out their billing once a month. Fifth, I will not be refunded the full amount, even though my insurance paid nearly twice what I had for the service. Instead, I would be responsible for an additional $100.
The people I spoke with on the phone told me they were doing me "a courtesy" by even billing my insurance, even though it was all of my legwork that resulted in them getting paid nearly double for the same service. I was absolutely appalled at their lack of customer service. It was clear that they didn't care what I had to say, they already had my money & would be getting more from the insurance company.
My procedure was done in December and I will apparently be getting a refund for part of what I paid sometime in April - or whenever they get around to it. If you have any choice in the matter, use a different anesthesia service. read more
