Called the 524# (Gypsum) for a minor service repair (cable came off the pulley). Had been happening once every 9-10 months for the past 3 yrs. The lady said someone would come out the next day between 9-10. When I asked what they'd charge for a quick fix, they said someone from Denver would be coming up, and it would be $200. Wait. What?!???!? 'Cuse me? $200? I don't need someone from Denver? Don't you guys have anyone employed local? That's why I'm calling you guys in the first place. Heck, I get my septic pumped out once every 3 years and he doesn't even charge me $200. WTF? Gal on the other end said that she'd have the manager call me. I said, "Yes, please do." Waited till next day. NO SHOW! I called them up. "What gives? Is your repair guy gonna show up? It's 2 o'clock!" They're response - "No. We're not gonna send him. You didn't wanna pay the $200." My response - "You're Manager never called me to discuss why you were gonna send someone all the way from Denver and charge me $200 for a 1 hr job.
What can I say, but "NEXT!" Stay clear of this outfit. Called another local garage door company in Gypsum. They came out the next day, took 'em 45 minutes tops to replace the cable and they only charged me $80. read more