I feel that this company was dishonest and took advantage of me.
My toilet needed to be replaced and a plumber came to assess the situation. I trusted them and asked the plumber to send me a quote for the installation of a new medium priced toilet. I accepted the quote of ($1,860) thinking I would get a good toilet.
After requesting the details of the installed product I found that the price of this toilet was only $285 at Bunnings. This is a cheap toilet. The reviews on productreview.com.au are not good.
The installation of the toilet took around 2 and a half hours (at $125 per hour, 3 hours labour is $375). This means that the quote they gave me for this routine procedure included 8 hours of extra labour.
I phoned the manager and he tried to convince me that this is normal practice. He offered to reduce the price by $200.
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