Your receptionist, Dena, provided me with one of the best customer experiences I've ever known…read more I started many improvement projects around my home last September. While doing this, I received a few notifications from Nicklin Community Management Services. Thankfully, their office is close to my work site so I could easily stop by after receiving a violation letter to provide an explanation. From here, Dena single handedly got me to a resolution for all my issues. Dena taught me so much, and did so with kindness and patience. She is smart, wise, and I observed her adapt to all kinds of different situations that customers came in with. She was courteous and charming. Please promote her! Without her, I would not have been able to solve my problems.

Our experience with this HOA rocksprings vista lll, runs by nickling community management had been…read morevery disappointing. There has been recurring issues with communication maintenance oversight and financial transparency. A large amount us paid annually 300,000.00 per year for landscaping, but common areas remain neglected and do not reflect that investment. Maintenance and repairs commitments has not been follow through. Additional some fees appeared in financial reports without clear explanation to homeowners. With The HOA dues continuing to rise, residents expected services and imorovements.which has not materialized. The management has not met home owner expectation to regain trust.

I would like to acknowledge Armando from Nicklin property for an excellent annual inspection last…read moreweek. He was very flexible with our meeting time and tried to accommodate my work schedule to arrange a time that would work for both of us. I was also very impressed with his attention to detail and professional demeanor. He was very friendly and able to answer all my questions. He was also efficient and extremely valuable because he helped me resolve my situation regarding my clogged sinks in the bathrooms. He went above and beyond. He knew exactly what was causing the problems and fixed them himself in a few minutes when the previous maintenance employees did not get to the root of the issue and did not remedy the problem. Thanks so much Armando!

Should leave zero stars to be honest. Dealt wih these PAINS from June 2022 to September 2023. Where…read moreto start....... 1. Property was no where near clean or move in ready for us and on top of that AC was not working while moving in during middle of high heat Las Vegas summer. We were cleaning the property completely ourselves and moving in with outdoor temp of 120 and also about 100 inside. They did have someone come out next day to get air working, which was a plus. The AC guy said we had a refrigerant leak in our system that throughout the time we were there was costing us on our AC being overworked but management didn't do a thing despite being informed. Just multiple service "fill ups" or "top offs". Super high out of ordinary electricity bill entire time living there way higher than surrounding neighbors with similar size places and ac setting. Yet they and Nv energy said our bill was typical when it definitely was not. It would be at like $300 only a week into bill cycle. Would have to go periods of time adjusting to less comfortable setting or turn off completely to not go broke. 2. I did a super deep clean of the dryer that was a fire waiting to happen being like 95% clogged with lint backup. Just to find out that the dryer itself was so old the drum was out of alignment causing our clothes to constantly get stuck in between the front of the drum and front of unit. Informed them right away but took weeks between any communications to hear back from them. Finally had someone come look at about a month later. Ordered the part and informed us and then that it will only fix the problem temporarily as the unit is just too old and will wear it out quick again. Got the part and had fixed about a week later after dealing with damaged clothes for a couple months already. Worked fine.... For about 3 weeks and became issue again. Informed them again and again they just had repaired another 2/3 weeks later. Worked fine again for another few weeks and same issue. Communications with them were slow and very little resolution. FINALLY WAS GIVEN NEW PROPERLY WORKING DRYER AFTER BEING THERE WITH THIS ISSUE FOR 8 MONTHS!!! DAMAGED TONS OF OUR CLOTHES AND ITEMS. 3. In the meantime of Dryer issue.... Fridge was leaking from back at move in. We informed them and that was replaced within a week since it happened to be UNDER WARRANTY still. ONLY REASON WHY. 4. When getting ready to move out to new place but contract was up 3 months before new place was ready... They wanted to increase our rent from 2200 to 7800 for those 3 months. RIDICULOUS!!! This after all the issues and ongoing issue with dryer damages to our clothes for 8 months and us STILL PAYING RENT IN FULL ENTIRE TIME Finally talked them down after long argument to like 3k. BUNCH OF BULL!!! 5. READ CONTRACT CAREFULLY!!! As mentioned above, apparently the contract said month to month after contract would increase 250 PERCENT not DOLLARS. That was easy to not notice and gloss over. BE WARNED!!!! In summary. STAY AWAY FROM THESE GUYS. They are pain to deal with. Slow in responding to issues. Love to keep putting bandages on problems instead of fixing. WORST EXPERIENCE.

It's been frustrating trying to get in touch with Eloff Perez and the Las Vegas Realty Black &…read moreCherry team. It's been two weeks across email, three calls, AND even a contact attempt through Yelp, but no response. I'm just looking for information and to learn more. I understand if they can't take on any more business or if they look at my home and decide they don't want to work with me. To just ignore repeated attempts at contacts seems like a ridiculous way to run a business. I see they have quite a few positive reviews, and I was hoping to add to this roster, but it seems I can't even get in touch with anyone there. For those who may be frustrated, there are other companies and options for you. It's just a shame someone would spend so much time building their business only to then have a complete lack of responsiveness to potential customers. It honestly makes no sense to me at all...

Eloff Perez refused to rent my luxury home put even though he promoted himself as a property…read moremanager. Somehow he took my advice previous review down. Don't believe all the five star reviews. He said NO! When I asked him to rent out our home for $2,500 a month. He harassed me via phone calls even after I blocked his phone number. Beware!

My wife and I have been with Heidi for 10+ years, and she has always served us well in managing our…read morefour rental properties. We switched to Heidi when our previous rental manager stopped being involved in his property management company. The service soon degraded, and you never knew who you would talk to. Since Heidi and Mark manage their operation personally, you always know who will talk to you, and their communication skills are excellent. We recently had a renter turnover, and she handled the turnover seamlessly. We now have new renters, and they seem to be a quality family that will care for house like it is their own. This has been our experience with her over the ten years, and she helped us look for additional rentals as our resources grew. We highly recommend her, if you are looking for quality at a reasonable price.

Both Mark and Heidi gave us five-star service! They've been incredible with helping our family find…read morehomes and managing our rental properties. We really valued their professionalism, know-how, and meticulous attention to detail. Two thumbs up!

Savannah, went above and beyond finding me a place to move, where I am happy. She work after hours…read morefinding me a place to move and both Cassey and Cassie have been great people to work with and finding solutions to the challenges

My introduction to Black and Cherry Real Estate Group came under the most unfortunate circumstances…read morebut proved to be the greatest blessing in disguise! Through them I have not only been able to protect my first property investment, but I've gained extended family/friends. As a military member stationed in Las Vegas, NV I am often plagued with having to move constantly and sometimes with little notice. Finding good help and people whom you can trust can often prove difficult. Shortly after having moved from the area, my home/I was taken advantage of by a former property management company. Despite having to find relief via legal means and winning, my faith to invest into the Las Vegas market became severely strained - ENTER Ashley Hawks and the Black and Cherry Real Estate Group. Through this collective team, I found exceptional customer service with an authentic and genuine care for my property and my family! I'm often glued to the team's Youtube videos providing market updates for the area, able to consult the owner portal with ease, and even consult them when making major life decisions in relation to the home. Despite not having lived in the area for more than 15 years - my confidence in this team has NEVER waned. I know it sounds too good to be true but it's easy to write this review because they authentically care. From the smallest crack in the sheetrock to the most expensive appliance breaking - their attentiveness and care prove timely and cost effective - giving you confidence to build generational wealth for years to come. I could not recommend this family anymore than I already have. Take the time to learn more about them and protect what you've worked so hard to obtain.

Best decision I could have ever made letting them manage my rental home. They made a problem…read moreproperty easy for me and I highly recommend them!

Recently hired them to manage my rental property and Jamie Graham and team are by far THE BEST at…read morecustomer service and communicating every detail. I look forward to working closely with them for many year.

My wife and I moved to Henderson a couple of years ago and started real estate investing here and…read morewere so lucky to have found the Mor Group. They helped us with the purchases and full service rental management services and have made this such an easy and pleasant experience. Their entire team is so upbeat, and professional and real pleasure to work with. They do it all, repairs, purchase, management, and super efficient and professional. I highly recommend this company, they really are a cut above.

As a fireplace service company, we are fortunate to work with many property managers in town. One…read moreof our favorites is the Mor group! We truly appreciate their organization and kindness when booking jobs for their tenants or personal homes. Erica, Abigail and Adi are phenomenal to work with! We highly recommend their property management company.

I highly recommend not renting through this company. For the most part my two years were good…read morehowever at the end they scammed me. I knew when I was due to move out that I would have to get the floors professionally done. I spent $800 on carpet cleaning and grout as well as getting the townhome professionally cleaned. At the end they tried taking $400 of my deposit for light bulbs, filters, power wash garage and housekeeping. When I left I made sure all the light bulbs were replaced and working as well as replaced the filter and the place was immaculate. Cleaner then when I moved in! Nowhere in my lease agreement did it say I had to leave the garage spotless. I never parked in the garage as it was only one car so the only things in the garage were boxes. Nothing was ever spilled in it. The leasing agent said she would give me $200 back but still had to charge me for the power wash. She sent me the attached pictures which had no timestamp and to be honest, these are horrible pictures. They also look the same. Anyhow....don't rent through them. They aren't professional and will find any way to take your money. Also I released the keys to them July 8th and I paid the entire month but wasn't there for most of it.

CEO Tina and her associates are awesome! Good people and communication is great. We are current…read moretenants and have been for over a year now. Would recommend.

Joshua Segal is one of the best professionals that I know when it comes to helping a person start…read moreplanning their future goals in home buying. He really takes the time to get to know an individual and find out what is best for their needs. He's a team player and willing to work with whomever it takes to get the job done. I've already purchased my first home with the help of his amazing deal writing and I plan on purchasing my second through him as well. He will negotiate for you like nobody's business! Here's his contact info if you are looking for an amazing real estate professional!

Went into their office, trying to find somewhere to rent. They told me just go on their website,…read moreall of their listings are there. They were eager to send me on my way with out helping or without setting me up with someone who could, I will be taking my business elsewhere due to how little they show they care for their new customers.

I want to take a moment to recognize the outstanding support we received from our property manager…read moreMartha Garcia. We live out of state and relied heavily on our property manager for everything. We had a recent incident that needed extensive coordination and effort with all parties involved. Martha went out of her way to help us through a very difficult and stressful situation. Her dedication and compassion showed that she truly cared for us not just as a client but actual people as homeowners. We are incredibly grateful for the excellence in customer service and care that she provided. Martha truly went above and beyond, and it made all the difference. Thank you Martha! We appreciate you! You are the best! Tifini & Mike

I had been managing our home for many years and was hesitant bringing on a property manager. Now…read morethat I have done so, I'm so glad to be working with Five Star Property Management and the Blue Team. Matthew and Randy from Five Star Property Management mentioned they have a philosophy of treating customers' homes like their own, and it really feels this way. I experienced some unforeseen problems with an existing tenant. The Five Star Property Management team has really taken it upon themselves to work with me through these problems which I appreciate. They were even able to surface problems with this tenant that weren't caught before. In terms of the Blue Team that I work with, Dominique and Trinity have been amazing. They are currently helping turn the home over after a challenging move out situation, and I appreciate how proactive they have been with communications and getting the home ready. I also appreciate the sense of urgency they are working with as it is not easy as a home owner to have a home sit empty. If you're even thinking about a property management company, do yourself a favor and at least have a conversation with Five Star Property Management.