I have been to this hotel 3 different times. I live the tiki bar it is literally one of my fa…read morefavorites places to be when visiting Kauai. The last time I was here was the weekend that Hurricane Lowell decided to pass by. The entire property was without power for a few days and the water the staff handled the situation made me a customer for life. I can't say enough about the employees that helped all the stranded people. From the pasta dinners to the scrambled eggs in the morning, we don't know how you did it but you guys were awesome. My daughter got married on the island and the place we rented for the week of the wedding was destroyed. This hotel and their staff really took care of us when we were basically homeless. Thank you to all the great employees!

stayed here for 1 night before our 4 day backpacking trip on the kalalau trail. super relaxing…read moreafter a 5 hour flight- it was nice to walk to the neighboring beach to stretch out before our trek. they were able to keep some of our bags safe as well- when we came back, they were still there! friendly front desk tons of sitting area as amenities- if you are rolling up with a big group, this is a great area to reconvene. love that a water dispenser is available here too

Booked a room just for the day, our last day on the island…read more turned out to be a refuge during hurricane Lala Only the bar was serving drinks and food Place can definitely use more variety as other restaurant only opens after 5pm Weather kept everyone inside and felt very cramped Overall a nice hotel

We stayed at this property in August 2026 in their Oceanfront Suite and compared to the other…read moreSheraton on the island this is definitely much worse particularly for a $1k+ night room. While the staff is super friendly and helpful, that's unfortunately the only good thing about the hotel. The property itself looks ok from the outside but if you look closer you'll notice that pretty much everything metal is corroded or rusted (including TVs). Unlike the other Sheraton, their parking situation is much better as the lot is huge and will never fill up. The oceanfront suite is very large but full of issues: - AC unit is insufficient even on colder / cloudier days and extremely loud - To make things worse, the AC filters are filthy and looked like they haven't been changed in years (which is probably true) - The room has no carpets and the floor looks just ugly and cold (although it's not actually cold because the AC is garbage) - The shower has the most idiotic design where someone turned a great idea into a flooding situation and every time you use the shower the whole bathroom fills up with water To top it all, there are no decent restaurants on the property and pretty much all the food you can buy onsite is overpriced food court stuff. If you're on the island of Kauai and must choose one of the 2 Sheratons, definitely go with the one in Poipu.

I think this was 4 stars but giving 5 because I think overall rating should be at least 4…read more Check in was easy. Parking was easy (didn't have trouble finding a spot at all. I could see how parking is annoying if you have to valet but valet is at least free). Room was upgraded and nice. Beach was awesome. Lava Lava was decent (beautiful views). Lots of shops nearby. Staff was friendly and helpful and attentive. Good location. Would definitely recommend to anyone visiting Kauai!

While visit Kauai, we chose KSH because it got great reviews and felt like a central spot to the…read moreairport, food places and to the north side. From check in, we had friendly service from the front desk to valet. (Self) Parking is limited but you can valet for free. Just send a text to have your car ready. The room was a bit cozy for my liking, 2 queen beds for the three of us (hubby and 19 yr old son), but it did its job. We were mostly out. The plus was the lanai. We had a 2nd floor room, considered an ocean view but it faced the restaurant (lava lava club) and open field. There is a quiet time enforced so it doesn't get noisy after 9 pm. But you also get to enjoy the live music from the restaurant. There are water filling stations which is fabulous! Tip- use the one in the lobby! It comes out a lot cooler. You wake up to waves and can walk the shore or sit and enjoy the sunrise. Or opposite: watch the sunset! A short walk from coconut marketplace- enjoy shaved ice, eat at a restaurant, shop at various boutiques. Check out ABC country market- food, souvenirs, snacks, musubis, gelato and more! Cons: The shower pressure needs to be turned up. The AC works well but the bright light of the temperature kept me up. I wish we could turn that off. The tv guide wasn't working and we had to press the channel button up or down to watch. This is a nice choice if you're looking to stay in Kapaa. I would absolutely stay here again.

Im not sure why all the bad ratings...its clean yes a lil outdated decor but other then that not…read morebad great views and the price not bad either I'd stay here again

I have a feeling we got the worst room because we only booked one night, which is understandable…read more The staff is great, but our room was truly yucky. It had the smell and grime of having had a long history as a smoking room. We weren't able to manage humidity and temp. There was significant road noise. The grounds are nice, with good parking, and it's in a great location. I'm betting (hoping) the ocean side rooms are in better shape.

This was our first visit to the island of Kauai and wanted to stay in an area on the east side of…read morethe island. After looking at prices and reviews we decided on this location. We arrived early in the day so we're not able to get into our room but the staff held our luggage and recommended a few places to eat and watch football. Once able to get into our room which was on the 3rd floor looking over the pool area but far enough away from the noise. The room was quite large with a great kitchen area with granite counter tops and nice appliances. Also a large bathroom with tub and separate shower area as well as two toilets. It was a one bedroom. There was a small lanai off the bedroom and you could open the sliding door from the living room. There was also a washer/dryer in the room. The view from the room looked over the whole pool area which has a winding pool that you can walk around over to the main pool. They also had gas grills to use and many people did. One note is if you open the sliding door in the living room area and don't match up the line in the top of the doors, the air conditioning doesn't go on. We thought the air conditioning quit. After calling the front office someone came within an hour. Told us about the line. We also had an issue with the washer and after a call to the front desk a maintenance person was there within an hour. The staff we interacted with were very friendly and very helpful. Giving us recommendations for a place for fresh fish to grill. There is also a small restaurant which we tried a few nights for some drinks and appetizers. The views of the ocean are great. There are also chairs to sit on the beach area and enjoy the water. The beach is not large but very clean and nice to relax at. There is a shopping center across the street to buy things for the condo. We will stay here again next time in the area.

Beautiful, spacious condo with two master suites and 3 bathrooms. Views are gorgeous from the…read morebalconIES. It's a newer 2005 property that is well-maintained and our condo G302 had access to the most gorgeous sunrises. Beach is not recommended for swimming, but the complex has a beautiful pool that the kiddies will love. I appreciate having a well-appointed kitchen that gives you a lot of flexibility in planning your day. Safeway is conveniently across the street.

Enjoyed our stay. Pool was great and never too crowded. The towel exchange was simple and never had…read moreany issues. The non swimable beach was nice for sunrise and evenings. We didn't eat at the restaurant due to cost and minimal options. Staying in this area puts you mid island with access to great beaches, but, know you are still driving every day a min of 30 minutes to get to a more desirable beach if you're looking for calmer water and the ability to snorkel. The room was fantastic and slept my family of 5 well. Well stocked for cooking. My biggest complaint was the "Mountain View" is more like a parking lot and grocery store view. Also, if you're a lite sleeper, the roosters and road noise will keep you awake. I won't miss the roster crow at 4 am.

Due to hurricane damage to our hotel we had to get a new hotel the day before we arrived in Kauai…read more The Waipouli resort looks great online, the reviews were good, but my experience was very different. The lobby hours are limited, like 9am-7pm which is ok but not if you run into an issue past 7pm (which we did) The front desk staff is lovely and welcoming no complaints with them at all, they are doing their best with what they have. The room was ok it was clean but dated you can tell they havent updated things in a long time. The lamp covers are dusty and the sofa in the room has lost its shape. Our room upon entering was soo hot! We turned on the ac and headed to the pool. When we got back to the room it was even hotter like a sauna the front desk sent a guy to fix it but it didnt work so they were able to move us to a different room. The new room was exactly the same but with working ac. Thankfully our friends were at the Royal Sonesta so we would spend our days over there but upon arriving back to our room on day 3 we were greeted by a puddle of water at the entrance coming from the water heater/ac closet. The front desk was closed and we're checking out the next day so we just threw towels at the puddle and were happy to be leaving the next day. All night it kept leaking we used up all the towels available. I'm sure this resort was great at one time but now its dated, sad and lonely the pool water is murky and the surrounding area is covered in chicken poop. The whole resort could use a refresh. The onsight restaurant was closed during our whole stay, it's good the resort is across the street from Safeway and lots of restaurants. I would not return!

Had a really good overall experience here…read more View/location is obviously spectacular. Room: Ocean view studio suite is nothing short of incredible. High floor with a perfect view of the bay. Open layout with a large bathroom and huge walk in closet area. Service: Was overall really impressed . Wife had an allergic reaction to something one evening. We called the front desk who unlocked the on site shop to get her allergy medication after the shop had closed for the night. All of our servers at the restaurants were very friendly, pleasant, and warm. Housekeeping was slow and did not make up our room during the few hours we were out from morning to early afternoon, but we called the service team and it was made by the time we got back from dinner. Fitness center was spacious and had plenty of equipment/machines - never felt crowded despite being busy. Restaurant food: The breakfast buffet and dinner meal we had were very good. The buffet in particular was great - so many dishes, omelet station, delicious Hawaiian coffee, etc. Main complaint is that the hotel felt quite packed (including the pool and beach area). We went during peak season so I guess this is to be expected. Tough to avoid though given this will always be a popular destination for non hotel guests as well. It's expensive for what it is, especially compared to international resort destinations at the same price level (a function of proximity to CA I guess) but overall was a worthwhile stay. 5 stars for the views and service t(hat went above and beyond).

Ever since I saw Jurassic Park and watched that little dinosaur with the popped collar spit in…read moreNewman's face, I knew I wanted to visit Kauai. Now, was that scene actually filmed there? Who knows. I was a child, and a guy who lived down the street that my mom made me call "Uncle" told me it was. I've trusted that man with absolutely zero credentials for over 30 years. Well, I finally made it to Kauai, and let me tell you... it is absolutely gorgeous. Lush. Green. Rainy. And now I also look like Newman from Seinfeld. The circle of life. I spent four nights at 1 Hotel Hanalei Bay, and it was... nice. Let me start with the good. My room was beautiful, the views were incredible, and the grounds are spectacular. Tropical plants everywhere, waterfalls pouring down the mountains, and postcard views in every direction. Now... the not-so-great. The food was aggressively mediocre. By day three I was fantasizing about a microwave burrito like it was a Michelin starred meal. I would've fought someone for a Cup-O-Noodles. I think it's called 1 Hotel because it's the one hotel around, and they know you've got nowhere else to eat. Unfortunately, all three restaurants seemed to have the exact same menu. Room service, The Sandbox, and the sushi restaurant all blurred together into one very expensive wagyu smashburger. The staff? Honestly, I can barely review them because I hardly interacted with anyone. Nobody bothered me, which some people probably love. The pool is beautiful... but there are nowhere near enough lounge chairs. Every morning it looked like the midwest trophy wives stormed the pool deck at 6:00 a.m. to reserve every chair with towels. If you want to sit within eyesight of the water, you're going to need an alarm clock and the competitive spirit of a suburban mother on vacation. Which brings me to... the kids. Look, if you have kids, that's wonderful. They're just not for me. Splashing. Screaming. Running. Falling. Crying. Parents yelling at their kids. Parents yelling at other people's kids. Kids somehow yelling at adults. It was like spending the afternoon inside a Dave & Buster's that happened to overlook the Pacific Ocean. If you're looking for a quiet couples getaway, I'd probably avoid summer break. There is an adults-only pool, but it's pretty small and mostly occupied by guys taking "business calls" while crushing Michelob Ultras. There's also a tiny beach area that's... ehhhhh. Now the spa? That's where this place shines. The second you walk in, it smells incredible. The kind of smell that immediately convinces your brain you've become a much healthier, more emotionally stable person. I got one of the best massages I've ever had from an amazing therapist who somehow found muscles I didn't even know existed and negotiated a peace treaty with all of them. I walked out feeling completely relaxed, refreshed, and significantly less judgmental about everything else. I'd absolutely go back for another massage, and next time I'd definitely book a facial too. My biggest surprise was the cleanliness... or lack of it. For a luxury resort, it never quite felt polished. Dead flies sat on windowsills around the property. The carpets always looked a little grimy. There was a half-finished iced coffee sitting outside my elevator that stayed there for a day and a half. None of it was a huge deal individually, but after a while you start noticing all the little things. Overall, I had an amazing trip because Kauai itself is one of the most beautiful places I've ever visited. Would I go back? Absolutely. Would I stay at 1 Hotel again? Probably not. For what they're charging, I expected luxury. Instead, it felt like I paid luxury prices for a really nice hotel that still needed someone to walk around with a rag and a trash bag. If I'm spending that kind of money again, I'd probably book the Four Seasons.

This a Shell/Wyndham resort timeshare property. It has nice studio and kitchenettes. Most do not…read morehave elevators and it is 22 short steps to each floor. When you check-in, they will take a credit card for incidentals and charge about $18/day resort fee on top of other costs. Then they will direct you across to the concierge/1st timeshare contact to get first sales pitch. You can skip and just leave after getting key. I listened to others get the standard offer to get gifts to sit thru a pitch. My room was studio 3rd floor, 44 steps to top. No kitchen, but microwave and fridge. Interesting note is that AC unit is connected to sliding door. If open, it shuts off. Patio is nice, overlooking grass area with BBQ spots and tikis. Grill equipment is in room. Main lobby has bar and restaurant. Coffee in AM and juice is early PM. Good middle spot on the island so you can go north or south when exploring. Due to (prior?) homeless issue (I had no issue), they only have ice at the main desk, also you can get other items like coffee refills there as well. Limited gift, food shop area, but there is a nearby store with all you need. We had no significant issues, other than avoiding the timeshare pitch. Nice location, clean, it is a humid location because it is near the beach and it rains regularly. There are sometimes they leave remodeling items in parking lot, which fills quickly after dark, and the outside trash can also fill quickly. Lots of chickens, which you can't avoid in the islands. I would return in the future.

Check in was a breeze until they told us we must go to the concierge for our wristband keys. What…read moretranspired was an aggressive interaction in which the concierge misled us into believing we were required to sign up for a "safety briefing" which is "required for all guests" staying at the resort. She insisted that all guests go through the process to maintain the "safety and security" of the resort which was completely false and untrue. Instead of feeling the Aloha spirit we felt intimidated and unwelcomed. Aside from the timeshare aggressive pressure sales pitch from the concierge the resort was great. The units have a full kitchen, large living room, separate dining area and comfortable bedrooms. The ice maker in the freezer does not work but ice is provided at the front desk. The pool and hot tub is beautifully maintained and the grounds are groomed daily. The housekeeping and grounds staff are very helpful and friendly.

Location, view, and staff were great, but the room was NASTY! There were cockroaches, cockroach…read morepoop, and ants everywhere! We stayed in a two-bedroom unit (3rd floor), and the "no elevator" wasn't an issue for us, but the sticky, rusty, dusty, and just plain dirty everything was! The room was in dire need of a deep cleaning! We woke up to the view of gross screens every day, the bathroom vent was beyond dirty, the handrail to go up to the main room was sticky, the microwave hadn't been cleaned prior to us arriving, the fans were extremely dusty, the cable box looked like it hadn't been wiped down in months, and everything was just ICK! Do yourself a favor and stay somewhere else! Take a look at my pictures go an idea of what's in store for you.

Rained most days in April vacation , Waimea canyon amazing,. Dukes restaurant was greatread more

Everything about this cottage is so Aloha but honestly the bed and linens made me feel like a…read morequeen! It was incredibly comfy. Here's my morning around the cottage...

These cottages are adorable and so well maintained. The owners go to great lenghts to make sure…read moreyour stay is fabulous! The location is great, close to many good places to eat and the beach is very close (within walking distance). This is the place to stay and very reasonably priced. Much better then staying at a hotel. Very relaxing and private area. Two thumbs up!