From the perspective of a lifetime Hilton loyalist who has stayed in many Hilton Garden Inns in my…read moretime, this is better than most. It has all of the requisite HGI necessities such as clean, standardized rooms, available breakfast made to order, and a price point that does not break the bank compared to big resorts on Kaua'i. I had a comfortable stay here with easy parking, a comfortable room, and good wi-fi. It doesn't hurt that you can see the ocean from some rooms and that the property grounds have some unexpected nice touches such as a koi pond water feature, a spacious airy lobby open to the outside, and easy self parking for a fee. In this genre of Hilton portfolio hotel, it hits a bit above its expected weight. What keeps it in the 4-star range (instead of 5) is its location. It is relatively near Lihue and the airport (about a 12-15 min drive) but far from any of the major resort spots that Kaua'i is really known for (like Poipu or Princeville). Its location is just a couple of minutes drive outside of Kapa'a and if you are not looking for a high end vacation resort experience, this will suffice as a place to lay your head with confidence while helping you respect a moderate budget. It is not cheap by most HGI standards but it is reasonable by local Kaua'i lodging standards. A rental car is a must if you choose to stay here because there really is nothing around you within easy or safe walking distance. That is a problem if you are here to be a tourist and see some sights and places that The Garden Isle is known for. It is this location that keeps the pricing here down but the inconvenience factor high. I liked this property for what it was and I would stay here again if my reason for coming to Kaua'i was for anything other than a higher end resort experience. I'm sure there are even cheaper places to stay on this island but then again, I don't think that the Salvation Army has a loyalty program or a koi pond.

4/29/26: Weeeellllll, this place ia the motel 6 of Hiltons. This hotel should NOT be classified as…read morea "Hilton" property. We were locked out of our room (cottage 3121) for forty five minutes yesterday, because the battery to the outside door lock died. Then, later that evening, we had to call maintenance again because the inside lock is broken. 4/30/26: we decided the price was not worth this crap hole. When we went to check out and cancel our week reservation, they didn't even try to remedy any situation. We are Diamond Hilton member's and there are pretty much zero perks for us loyal customers. Still had to pay $25 a day for parking! Like....come on. Pro: bed was comfy We ended up booking a airbnb instead. So we'll be paying a little more for our trip, but its worth it. I would seriously avoid this property if you can. But if you are on a budget, it might be okay. Make sure to look at all of the reviews!!!!

I'm so glad I spent my week here! I was looking for a stay near Kapa'a and this Sheraton happened…read moreto be part of the Costco Travel bundle with rental car and flight so I gave it a try. They have ample parking, the lobby is large and welcoming, and the staff are friendly and helpful! The pools are spacious and hot tub is clutch. I also loved their direct access to the beautiful beach. Their wrist band room keys were very convenient. My room was perfectly furnished and the features were clearly well kept. I would definitely book again.

Bathrooms are infested with mold and we saw mice at the Crooked Surf for dinner in addition to the…read morenonstop cranes that drove by the pool all day. The attached photo was finally taken on my fifth sighting of the crane after I could no longer ignore the noise. We had to ask for body soap, shampoo, towels, and robes multiple times throughout our stay. Sheets were changed twice throughout our whole week of visiting. Truly disappointed and will never return. Especially for our honeymoon and first ever Bonvoy experience.

Such a lovely hotel for a cheaper price compared to other hotels in Kauai. Room was very clean and…read moreup to date. Lava lava beach club is located right on the property and there is a private beach on this property as well! They also have a free cute photobooth in their lobby, my friend and I took so many photos Only con was parking later in the evening, but they always had FREE valet services if there were no more parking spots for hotel guests

Everything about this hotel was great except for the parking…read more The lot is very small and if you come back after 7pm, you probably won't find a parking spot. The valet is free though. They just encourage you to tip the valet every time. The rooms were spacious and clean. The lanai (balcony) was great also. We stayed on the 2nd floor and my kids would sit and eat outside thanks to the amazing Kauai weather. I like the filtered water dispenser machines throughout the property. We didn't have to buy water because we re-used the water bottles they gave us. There's a restaurant on the property that we did not get to try. The hotel is located on the beach also. Too bad the waves were too rough so we did not go in the water there. There are 2 pools and 1 hot tub. You can also rent free bikes to bike around the property. The front desk person said there's a bike trail we can bike for a few miles. This hotel is only about 10 min from Lihue Airport also.

Im not sure why all the bad ratings...its clean yes a lil outdated decor but other then that not…read morebad great views and the price not bad either I'd stay here again

I have a feeling we got the worst room because we only booked one night, which is understandable…read more The staff is great, but our room was truly yucky. It had the smell and grime of having had a long history as a smoking room. We weren't able to manage humidity and temp. There was significant road noise. The grounds are nice, with good parking, and it's in a great location. I'm betting (hoping) the ocean side rooms are in better shape.

This was our first visit to the island of Kauai and wanted to stay in an area on the east side of…read morethe island. After looking at prices and reviews we decided on this location. We arrived early in the day so we're not able to get into our room but the staff held our luggage and recommended a few places to eat and watch football. Once able to get into our room which was on the 3rd floor looking over the pool area but far enough away from the noise. The room was quite large with a great kitchen area with granite counter tops and nice appliances. Also a large bathroom with tub and separate shower area as well as two toilets. It was a one bedroom. There was a small lanai off the bedroom and you could open the sliding door from the living room. There was also a washer/dryer in the room. The view from the room looked over the whole pool area which has a winding pool that you can walk around over to the main pool. They also had gas grills to use and many people did. One note is if you open the sliding door in the living room area and don't match up the line in the top of the doors, the air conditioning doesn't go on. We thought the air conditioning quit. After calling the front office someone came within an hour. Told us about the line. We also had an issue with the washer and after a call to the front desk a maintenance person was there within an hour. The staff we interacted with were very friendly and very helpful. Giving us recommendations for a place for fresh fish to grill. There is also a small restaurant which we tried a few nights for some drinks and appetizers. The views of the ocean are great. There are also chairs to sit on the beach area and enjoy the water. The beach is not large but very clean and nice to relax at. There is a shopping center across the street to buy things for the condo. We will stay here again next time in the area.

Beautiful, spacious condo with two master suites and 3 bathrooms. Views are gorgeous from the…read morebalconIES. It's a newer 2005 property that is well-maintained and our condo G302 had access to the most gorgeous sunrises. Beach is not recommended for swimming, but the complex has a beautiful pool that the kiddies will love. I appreciate having a well-appointed kitchen that gives you a lot of flexibility in planning your day. Safeway is conveniently across the street.

The room was clean, comfortable, and had plenty of accommodations. The pool area was great and the…read morebeach was beautiful. We also loved the location of this resort on the island.

This is the beach to catch the most amazing sunrises!…read more The sounds of the waves plus the picturesque scenery makes the place ideal.

It's absolutely stunning. I attended a wedding here. The ceremony was beautiful, staff were lovely,…read morefood was excellent. We came back for the breakfast buffet the next morning, which I enjoyed even more than dinner. We also did an afternoon in a cabana on the beach which was a perfect day. The gym, spa and common area looked gorgeous, and I got to see the bride and grooms room - it was beautiful. Valet is $25 for a few hours and then $59 for the day, no self parking. Having said that, I absolutely would never pay $1000 a night to stay here.. who pays that?? Hard pass.

The hotel itself is stunning, and our room had an amazing view with a nice outdoor space where we…read moreenjoyed breakfast and listened to the birds. Unfortunately, the service and overall guest experience did not match the luxury price tag. The arrival experience was confusing. The valet area is congested, there was no one directing guests when we arrived, and it took several minutes before anyone acknowledged us. There is also no clearly marked front desk, so we weren't sure where to check in. everyone else was greeted with a kukui nut lei except for us before sitting down for check in. not that we wanted it since we live in Hawaii but we felt like we were treated like outcasts. We had ants in our room both nights of our stay. The first night they were on the countertop, and the second night they were throughout the carpet as well. There are no ice machines, and three employees we asked could not tell us how to get ice. We eventually learned that guests must call and have it delivered to their room. Signage throughout the property is poor. Other guests had to direct us to the beach, and it was difficult to find the adults-only pool. Families should also know there are no lifeguards on duty. hours are not posted. we had to ask about the hours for the pool and the weight room. While the setting is beautiful, the lack of organization, communication, and attention to detail left us disappointed. For the price, we expected a much better experience. the only saving grace was the beautiful gym that was open 24 hrs.

Stayed her for 3 nights, though I wished I would have stayed here all 5 nights. This is a…read morebeautiful property and probably one of the nicest in Kapaa. Walking in to the lobby felt like we were at a premium resort and definitely put us in the right mood. There's a bar and Hukilau Lanai right in the lobby. You can make reservations through Open Table for the restaurant. There's no valet that I saw when we pulled up or a bellboy to help with your bags. Or at least, I didn't see one or ask for one. The check-in process was normal, but after checking in, you are directed to go see the Concierge. I waited a good 15 minutes just to find out that since I'm a member, he doesn't have access to my account and was asked to come back in the morning to talk to someone that does. I wish that all Shell properties would stop this practice altogether. It's already enough that we spent hours traveling to this beautiful property and want to get to our rooms to unwind and freshen up. We do not have time to sit through some kind of pitch. Because I didn't see the Concierge the next morning, they sent me a text and also placed a door tag on my door to remind me to come see them. First off, you're on vacation and do not want to spend an hour or two sitting through some kind of pitch or upsell. I don't know what the point of the wristbands was for, besides not having to carry the room key with you, it was pointless. So I would ignore going to the Concierge altogether. I don't know what was in the Welcome package and didn't want to fall in to that trap, so I just ignored having to go see the Concierge. The property grounds had 1 large pool, 2 smaller 1.5' deep pools and a jacuzzi. There were also a couple of grills and a bar by the pool, which was great. And I saw them being used throughout our stay. There's a nice walkway to other properties or to the beach. Unfortunately, there's no beach access right on the property. Parking was free and you didn't have to hang any parking permit on the car. One big drawback is that there are no elevators. So you'll have to lug all of your items up the stairs. We stayed on the 3rd floor and had our luggage and stuff we bought at Costco. I wished they would have turned on the A/C in the hallways to help with the heat. It was stuffy by the time we got to the top floor. Luckily, the A/C in our room was working well. Our suite was nice and big with all of the amenities needed for our stay. We even did some laundry on our last day and there were 2 packs of detergent provided. We had bath & pool towels in the room. WiFi was just ok, it wasn't the fastest being at 20mbps up and down. It's fine for 2 people, but could bog down with more devices. One of the best things about this location is it's right across the street from the Coconut Marketplace. You'll be able to find pretty much anything you need there. We stopped by here on our way out to Waimea Canyon and also picked up dinner at the store in the deli area. Was also able to grab some souvenirs and shopping on our last day. We've only stayed at Poipu our last 2 visits, but would definitely come back here again. If you decide to come here, ignore going to the Concierge please and don't believe that you need to get their wristbands. We were able to walk around the property and nobody stopped us.

Clean, comfortable rooms in a stunning setting on the Kaua'i coast. I've heard that resorts are no…read morelonger allowed to build so close to the coast, so this is a real gem, especially if you want to get right out on the beach for a beautiful sunrise. The pool area and all the landscaping is especially lovely. All the staff we interacted with were very nice, especially when I lost an item and the front desk gave us a call later for a status update. Parking is easy and convenient, and the Coconut Marketplace with ABC store within walking distance really made this location awesome with easy access to shops, grocery, and food. We really missed the convenience later in the trip at another resort. Downtown Kapaa is also a short drive or walk away. The lack of elevators is a major downside at this location, however. For our party, staying three floors up with no elevators was inconvenient but doable, but for others it could be impossible so please be aware and call ahead if this is an issue for you. I did hear that the resort will be undergoing a renovation soon, and I sincerely hope elevators are a priority.

Location, view, and staff were great, but the room was NASTY! There were cockroaches, cockroach…read morepoop, and ants everywhere! We stayed in a two-bedroom unit (3rd floor), and the "no elevator" wasn't an issue for us, but the sticky, rusty, dusty, and just plain dirty everything was! The room was in dire need of a deep cleaning! We woke up to the view of gross screens every day, the bathroom vent was beyond dirty, the handrail to go up to the main room was sticky, the microwave hadn't been cleaned prior to us arriving, the fans were extremely dusty, the cable box looked like it hadn't been wiped down in months, and everything was just ICK! Do yourself a favor and stay somewhere else! Take a look at my pictures go an idea of what's in store for you.

Rained most days in April vacation , Waimea canyon amazing,. Dukes restaurant was greatread more

Everything about this cottage is so Aloha but honestly the bed and linens made me feel like a…read morequeen! It was incredibly comfy. Here's my morning around the cottage...

These cottages are adorable and so well maintained. The owners go to great lenghts to make sure…read moreyour stay is fabulous! The location is great, close to many good places to eat and the beach is very close (within walking distance). This is the place to stay and very reasonably priced. Much better then staying at a hotel. Very relaxing and private area. Two thumbs up!