I went to outlet last week and Nathen served me. He was great and very helpful.
But today my experience was unfortunately not as pleasant as last week. I returned a jumper which did unbeknown to me did not have a care label in it. I took the jumper back as it did not suit.
I was made to feel terrible. It was put to me that the jumper may have had the care label cut or taken out which made me feel like a criminal of some sort, when it was very clear by sight that a care label had never been sewn into the jumper an error of the person who made the garment!!.
I felt terrible as the way it was dealt with was in a very bad manner and lacked in customer service. The female member of staff was talking loud, other customers could hear another manager came down and she was not much better..once established that it was clear the label had never been sewn into the jumper, the first woman who dealt with me said sorry but we have to check,, i agree but do not make the customer feel allmost at once that she is at fault and must have removed the care label, my 11 year old son was with me, listiening to it all.
I wish Nathen had been around because im sure he would have dealt with it in a much better way, just like he dealt with our purchase last week polite, and well mannered and made us feel he could not do enough for us. I made a comment about Nathen to a male manager of the store. I visit the outlet store regularly but im not sure i feel comfy visiting outlet now.!! read more