Great shop good prices. Awesome customer service good flavors and highly recommend recommended.read more

Good customer service and reasonable prices. They have a variety of vapes and cigars.read more

Horrible experience.... They sold me a bong without a downstem. I didn't notice until I got home 5…read moreminutes away and saw the bong didn't have one. I drive back not even 15 minutes from my purchase and they claim a no refund policy saying it's my fault and I should checked before... excuse me bro your the smoke shop. I would expect you to sell people the things they are paying for.

Really nice people. Great prices. New place to buy my stuff. Crazy cool owner. My first time was…read morejust to check it out but couldn't believe how inexpensive the vape juice was. Definitely worth going to. Great for I work down the street.

Always very friendly & informative. They have a wide variety in their selection of blunts,…read moregrinders, rolling trays, vapes, edibles, etc. & in a perfect location. Grabbed this raw grinder from there recently. @MrGrim2daReapa

Warning- this store is selling counterfeit nicotine products which is extremely dangerous, avoid at…read moreall costs. This store sold me fake zynn pouches that are brown,wet, and a completely different size than the authentic zynn- which I have been getting from Wawa for the past few months. Even the zynn QR code to test for authenticity wouldn't scan. They refused to give me my money back.

I wanted to take a moment to write a review for this shop although I do not purchase vape products…read moreanymore. The manager there is very knowledgeable on the products and takes his time with each customer to ensure that they are getting what they look for. Great customer service and communication with customers. Makes you feel happy and remembers you as a consumer pretty much after one purchase. That is always a great feeling! The entire staff wears their masks and provide sanitizer. They have you use your device prior to leaving to make sure there isn't any issue. The whole location is very clean and organized. If you are within the area is one of the nicer shops although it is pricey*. Overall, 10/10 for the shop.

worst smoke shop ever items are bad quality and manager is rude…read more do not go

I'd rather not be leaving this establishment a 3 star review, as the owners/staff are always very…read morefriendly, but I'm currently left, yet again, frustrated that this shop was not open on time. The posted operating hours start at 11am. I arrived at 10:50am, realized they weren't open for another 10 minutes and decided to just wait, but eventually left at 11:10 when I realized no one had arrived to open the store yet. It's entirely possible that they've made changes to their hours of operation, but this is the second time I've experienced an empty shop at least ten minutes after their posted opening time, so it honestly seems more like a time management issue by whoever is opening the store. With that said, their prices are fair, the selection is great, the staff is very friendly, and the location convenient. I'll likely be returning in the future, but will definitely need to avoid coming in right around opening time.

The long haired guy working nights who wears a hat to hide his bald spot who seems like he hasn't…read moreshowered the past few months since I've been there, he has a serious attitude issue. Once every two months I pop in and he's friendly. He got extremely hostile towards me because I didn't remember the answers that he provided me the last two months that I was there.... Isn't it his job to answer the questions that I am asking?????? That was the first hostile instance. And then when I asked to punch in my phone number, he looked at me weirdly and said why would you ask that like you've never been here before......." Let me tell you that's not an appropriate answer to give to a customer, what if I have short-term memory loss....what if I was dealing with a bad breakup and my head was in the clouds...what if I was grieving over a loss loved one? And then the third instance was the worse.... When I asked if I could pay in cash instead of card and then he said yeah if the $20 bill is real..... that's when I said I've had enough and I don't appreciate his hostility and then I spilled the beans of why my head wasn't in the cloud. It's because I'm dealing with the breakup and he said great get out of my store door is that way. All because I called out his hostility... I left speechless he asked me to politely leave the store and I did. I will be telling numerous people that I recommended the store to about how nasty this man was and I was born and raised on Pine Island, so I'd be more than happy to share the information.

One night my husband and I were out driving and we'd usually visit a smoke shop in Miami but after…read moredoing a search we found this one that was much closer to our side of town. The reviews had us hopeful and for a good experience to come. When we arrived no one else was in the store so we took our time browsing, familiarizing ourselves and chatting with the employee who was eager to help and answer our questions. We've been to a few other smoke shops but none as large as this one that was so well organized with the variety of products they have to choose from. We purchased what we came in for and a few extra things. The prices are comparable and the quality was exactly what we hoped for.

As a few others have stated in their reviews, Holy Smokes in West Pines just isn't the same as it…read moreused to be. I have been shopping at this location since it first opened. Have purchased numerous high priced items during that time. That will no longer be the case moving forward. My spouse mistakenly purchased a package of dry CBD and went back into the store less than 30 minutes after realizing she had gotten the wrong item and informed them that she hadn't realized the wrong item was handed to her as she asked for another variation of dry flower, not CBD. Long story short, the shop refused to exchange the item. I did not want my money back. I did not want to do business elsewhere. I simply wanted an item mistakenly purchased moments before (still unopened and sealed) to be exchanged for the item my spouse intended to purchase. Given the associate and manager had JUST sold the product to my spouse moments before, it's clear there is no consideration for customer service, particularly for those who have been loyal over the year (proof is in my rewards account history if the shop doubts how much I've spent there). As others have said, there are plenty of other options in West Pines where you won't be taken advantage of. Very disappointing given how much I USED to talk this place up.

What a great store they have everything this store is going places also the employees are super…read morefriendly I say this one is 10/10

I absolutely love this shop. It's a newer one that carries a good selection of pod devices and…read moredisposables that you don't commonly see. I had a small issue that wasn't even the fault of the store and the owner, Keith, went out of his way to make sure I was taken care of before I left. Great customer service! My girl and I keep coming back for the unique selection (Suorin Hybrid) and the staff are all great. I don't typically do reviews, but these guys really are worth giving a visit. We'll definitely be back....Thank you. - Steven