The experience that I had with the physician was nice…read more His office staff including management is lacking in attention to detail, seriousness of patient care, office smells unclean and unsanitary it's a money making machine... efficient money making practices... not much room for patient love, attention, affection, it's literally an inefficient machine.

i recommend this vet service if you can get dr milnes (works mondays only) or the owner dr jordan…read more(by special appointment) or dr walker. other than mondays with milnes or dr jordan by appointment i would not generally recommend the waikoloa location, but dr j the owner is so good technically and interpersonally that it is worth the wait.. dr milnes is sadly only working mondays and at waikoloa but again worth the wait. my cat has been well treated an his person is quite satisfied with this professional practice. i am actually in love with dr j......but don't tell him. :)

We found a 4 week old kitten trapped in a wall. She was in rough shape with multiple injuries…read more Alii clinic went above and beyond the call to treat her and show us how to care for her. She had been wounded and was seriously emaciated. Today she is 100% wonderfully recovered! God bless the folks at Alli! They saved her little life!

Hire a receptionist who returns calls. It's been at least 3months. Multiple phone messages and no…read morecall back. After listening to that long winded automated recording with a directory that takes you to a recording that no one ever listen to. Guess they don't care for the business

He is knowledgeable... he even recommended meds for my dog which my regular vet did not…read moreconsider..and it was very important he did start on a regimen His office is not the cleanest though.. overlook it and you'll be ok

My pup of 14 years had started coughing severely the previous night and continued through the next…read moremorning. I started contacting vet offices in no particular order and the best appt I was able to get wad 8 days out. I called Dr. Kawamoto at Pet Medical Center and he had an appt that day available. I was pleasantly surprised to arrive and have him immediately ask questions and start talking to my pup. Once in the exam room I advised my pup was hard of hearing, could not see well and was sensitive around his ears. My pup was immediately handled with great care and compassion and was very comfortable being handled by the doctor. He was able to thoroughly exam and give me a diagnosis that matched a previous doctor I had taken him to in the mainland. He prescribed some meds and advised we would evaluate in 10 days. I am very confident that my pup is in great hands.

Our vet retired, so when our dogs needed annual vaccinations, we called new vets. The ones we…read morecalled either were not accepting new clients or couldn't see us for 2 months or more. The problem was we needed the vaccinations so we could board the dogs in just a few weeks. We called Pet Medical and he took us just three days later. As other reviews stated, he is wonderful with animals. Our nervous and anxious dogs really calmed down. His office is not shiny and new, and yes, there's a parrot named Bob who bites and poops a lot. Whatever. His manner more than balances that out. We will definitely go back.

I've been here several times. The doctor is very good with my dog and tho he's not very talkative I…read moretrust his care. He's always quite easy to get an appointment with.

Great Veterinarian. Helped Loki my 19.5lb tuxedo feel…read morebetter when he cut his paw and the previous vet neglected the issue. Technicians were very pleasant and knowledgeable. I appreciated the attention and consideration. I would recommend her to others based on my experiences.

I brought my Great Pyrenees in for her initial vet appointment almost three months ago. I knew…read moresomething serious was going on with her right hind leg so I specifically chose this vet because they supposedly offered mobile service in the event I had to euthanize her. She was diagnosed with osteosarcoma. The first few visits, the staff were friendly and accommodating given the circumstances. Once the vet was out on maternity leave, the staff became negligent and unsympathetic. I have been providing palliative care and had to wait three days for my pup's meds and had to call back to check on the status as my dog is now severely suffering and the meds are the only way for me to help mitigate the pain. A few days ago, I called as it is now time to consider putting her down. I called asking if anyone can come out and did not receive a call back. I called a few days later upset and distraught and complained about not receiving a call back and the staff member who answered the phone refused to schedule an appointment and told me to go to a clinic. She did not even specify which one or where. The lack of compassion and professional misconduct was overwhelming. If I ever adopt another dog, there is no way in hell I would ever bring my pet here. Strapped for cash, the cost of service is unwarranted for the poor quality of care received. Do not bring your pet here.

I am heartbroken & deeply disappointed by the care my dog received here. I had been going to this…read moreclinic for years because my girl dog was familiar with them, what I thought was trust has now turned into deep regret. She was in clear respiratory distress, yet they failed to take her condition seriously. I was charged over $700 for testing, only to be sent home with her struggling to breathe. She suffered through the night & tragically passed away the very next day. They prioritized having me pay for medications that offered no real help for her condition, medications they likely knew wouldn't make a difference. I notified them she passed, they coldly suggested I just donate the unused meds since there are no refunds, even though the meds were not appropriate for her actual needs. There was no compassion. No accountability. Just a cold dismissive comment that "dogs like her don't live very long anyway." My girl was a member of my family. She deserved to be treated with care, not indifference! I trusted this clinic in a moment of crisis & that trust was betrayed. Pets deserve care rooted in compassion, not upselling & apathy in their final moments. Please take your pet somewhere their life will be treated with the seriousness & compassion it deserves. THIS IS NOT THE PLACE.

We've been going to Keauhou veterinary for years...three times we have had emergencies in the past…read moremonth and each time they have take. Great care to see us immediately and take care of our animals, two which are elderly. Would never consider taking our animals except to see dr head. He and the staff are extremely caring. Very thorough on examination and Dr Head takes the time to go over the options and recommendations.

They always treat our babies like their own. They have the knowledge, experience and technology to…read moretreat anything! They are on the cutting edge of veterinary medicine in every aspect with added love and genuine compassion for the animals and people they treat!

We took our dog today for distemper and nail cutting. The veterinarians were very kind, patient,…read moreinformative/educational. We will be back.

I can't complain about the quality of the care for my dog (the most important issue), but I agree…read morewith another reviewer who criticized the billing practices. I felt that they jacked up the bill at every turn, resulting in about twice as much as I had budgeted. Like so many doctor's offices, the medical personnel seem to be in a different world than the office personnel with the boss hiding in the closet. I paid the bill and never went back. I changed veterinarians because it was clear that raising the tab was the most important concern here.

Our dog who is 14 became very ill vo.itting most of the day and evening. In the morning we found a…read morediamond earring in her vo.it and we were at the clinic at 7:30am. Dr head saw her first thing as an emergency, took xrays and met with us. He recommended a modified diet. We picked her up at 5pm and she was much better. Thanks to a loving and considerate Dr head.