I paid a lot for testing and can't get an answer about results. I have had to keep calling to get…read morethe results. After days of calling to find out the results, it turns out they never even took the sample and they wanted me to come back in again. I am so done with them. They are the worst don't go.

I am heartbroken & deeply disappointed by the care my dog received here. I had been going to this…read moreclinic for years because my girl dog was familiar with them, what I thought was trust has now turned into deep regret. She was in clear respiratory distress, yet they failed to take her condition seriously. I was charged over $700 for testing, only to be sent home with her struggling to breathe. She suffered through the night & tragically passed away the very next day. They prioritized having me pay for medications that offered no real help for her condition, medications they likely knew wouldn't make a difference. I notified them she passed, they coldly suggested I just donate the unused meds since there are no refunds, even though the meds were not appropriate for her actual needs. There was no compassion. No accountability. Just a cold dismissive comment that "dogs like her don't live very long anyway." My girl was a member of my family. She deserved to be treated with care, not indifference! I trusted this clinic in a moment of crisis & that trust was betrayed. Pets deserve care rooted in compassion, not upselling & apathy in their final moments. Please take your pet somewhere their life will be treated with the seriousness & compassion it deserves. THIS IS NOT THE PLACE.

Dr. Ota died a few years ago. He was a wonderful veterinarian. Surely this site should mention…read morethat he died.

I just took my cat to see Dr. Ota and I really appreciated his help…read more He is very reasonably priced. I was able to get some antibiotics and the visit without it feeling expensive. My cat needs to take his pills for 7 days to clear up an abscess wound. The Dr. was very nice and the process was very quick. He even demonstrated the procedure of how to give him the first pill, which I was able to do at home very easily! They are conveniently located, so I didn't have to drive too far away from Captain Cook, which was very nice, considering my cat was yowling the whole drive to the office (He's not a fan of car rides).

They always treat our babies like their own. They have the knowledge, experience and technology to…read moretreat anything! They are on the cutting edge of veterinary medicine in every aspect with added love and genuine compassion for the animals and people they treat!

We took our dog today for distemper and nail cutting. The veterinarians were very kind, patient,…read moreinformative/educational. We will be back.

Our vet retired, so when our dogs needed annual vaccinations, we called new vets. The ones we…read morecalled either were not accepting new clients or couldn't see us for 2 months or more. The problem was we needed the vaccinations so we could board the dogs in just a few weeks. We called Pet Medical and he took us just three days later. As other reviews stated, he is wonderful with animals. Our nervous and anxious dogs really calmed down. His office is not shiny and new, and yes, there's a parrot named Bob who bites and poops a lot. Whatever. His manner more than balances that out. We will definitely go back.

I've been here several times. The doctor is very good with my dog and tho he's not very talkative I…read moretrust his care. He's always quite easy to get an appointment with.

Patch the Goat was a first for the groomer but he loved it. Convenient location with easy parking.read more

Teresa does an awesome job! She is so kind and patient with our nervous dogs. I highly recommend…read moreher for your pets grooming needs.

Kindest, most welcoming groomer on top of the island!!! Never rude and her work is the BEST!!!read more

Mahomes loves Dani at Doggy Detail Mahalo for always taking such great care of our boyread more

This is such a beautiful place!! I absolutely love that they upgraded from the old shelter to this…read morenew and improved spacious land. The dogs look so much happier and they get more room to play. It's so cute looking at the bunnies inside too! When you get here, make sure you sign in and read the house rules. Adopt don't shop!

If you all haven't seen the new Humane Society campus, it's so impressive…read more Humane Society is my hero! With less income than I used to have, and wanting to spay my female dog, to ensure no more puppies, I wanted to do the responsible thing. My Vet wanted around $500, which I just couldn't afford. Humane Society to the rescue! For a $50 donation, I could get our fur baby, Phoebe, spayed. I was able to donate more than $50, but was so grateful for the fabulous, caring, professional services. Spay coordinators Rhanie and Aimee, took care of all the details, and were so professional, responsive, warm and caring. They tenderly cradled our shaking dog, before and after surgery. All the staff and volunteers were truly fabulous. And the Humane Society campus is so beautiful...from the dog parks to the Welcome and Education Center. It was exciting to see the hospital, under construction, too. Our Humane Society provides so many great services, and I am proud to be a supporter! Phoebe is now resting comfortably. I found this belly protector on Amazon, so she doesnt need to wear an uncomfortable cone collar, to keep her from licking her incision. Our last fur baby, Bodhi, will get neutered when he is 8 or 9 months old, after hormones allow for bone development. :)

My husband of over 30 years, passed away unexpectedly. To say that I was devastating is an…read moreunderstatement. We moved from San Marcos California over 5 years ago and lived in Kailua Kona by ourselves. Everyone is on the mainland. I called the company and they are very kind and very compasionate. I had the opportunity to say goodbye to him for the last time for the rest of my life. I was innitially thought that the experience letting my baby go would be a horrible one. Instead, it was an enlighten experience amidst a horrible natural life experience. Naomi made sure that I would survived my husband and I could move on and be ready to face my own life challenges. I do not think that her counsel would not affecting me. However, throughout all of this difficult process, it guides me to move to the right grieving process. The grieving process was very hard, but I I think, it got better because the supports that I recieved from a kind person like Naomi, my family members who live on the mainland, and the Kaiser Permante along with the resources that available from the County of Hawaii. Naomi gave me a strong foundations and I am glad that I picked them to take care of my baby's last need. I love you my baby and we wil meet again someday!

It's been almost two months since I used their services for my cat. I was met with warmth,…read morepatience, aloha, and kindness. I was a complete wreck but my time was my time and the sweet lady that ran the operation, allowed me to be myself, grieve and go at my own pace. I did a private cremation and was able to sit and wait until I could take the ashes with me. It's not cheap but for me, knowing I have my fur baby's ashes with zero doubts, was worth it to me. I had a private cremation done in La once and it was about the same price. I recommend then with no hesitation! The only thing I'd recommend them changing would be to do nose prints or paw prints. In La I got a nice little laser engraved wooden ornament with my cat's nose and paw print and her name included with the cremation. Something like that would be a great improvement to the service provided. All of that said... still impressed and I appreciate everything!