I honestly didn't want to leave a review because I had gone to Nikki multiple times before and…read moreliked my previous appointments. That's why this situation has been disappointing for me.
I got my hair done on May 1st, and shortly after I started noticing my blonde turning very warm/yellow, uneven, and patchy. There were darker spots throughout my hair, different tones in different areas, and certain parts even looked reddish in some lighting. I understand blonde hair fades and requires maintenance, but this looked uneven rather than like a normal faded blonde.
I originally texted Nikki respectfully because I was concerned about how quickly my hair was changing color. I explained that it was turning brassy/yellow and sent photos. Her response was basically that blonde fades warm and that it "doesn't look bad."
Today, I went with my sister to her appointment and before she even started, I calmly brought up my concerns in person because I genuinely wanted reassurance and clarification. I explained that I was worried because my hair looked uneven, yellow, and I didn't want it turning green or more brassy over time. Nikki immediately responded saying she didn't see green, that my hair was not yellow, and that it was simply a "warm blonde" that had faded.
When I pointed out that there were darker areas throughout my hair, she responded with attitude saying it was because of the weaving. My mom also mentioned that parts of my hair looked reddish, and Nikki became visibly bothered and defensive. The entire conversation felt uncomfortable over simple questions about my own hair.
Things got worse when my sister started discussing her own hair color. Nikki made a comment telling my sister to "pick another color because you'll have issues like your sister." At that point, my mom asked if we could privately talk because the situation already felt tense. During that conversation, Nikki said we were basically the only clients in Pahrump who ask so many questions, that she doesn't like being asked things multiple times, and implied that we are never happy.
That honestly shocked me because clients should absolutely be allowed to ask questions and voice concerns about services they are paying hundreds of dollars for -- especially blonde services. This is our hair, and respectfully asking about color, tone, and unevenness should not make a client feel uncomfortable, judged, or like a burden.
What makes this even more frustrating is that I NEVER had this issue the previous two times I went to her. My hair never faded this unevenly before, which is why I knew something looked off this time. I even went to another stylist afterward for a consultation, and they immediately pointed out uneven tones, brassiness, darker patchy areas, and lack of proper blending/weaving throughout parts of my hair.
I understand every stylist can have an off appointment. The issue for me was the defensiveness, attitude, and dismissal whenever concerns were brought up. Customer service and professionalism matter just as much as the final result, and no client should leave feeling uncomfortable for simply asking questions about their own hair.
