After getting estimates from several companies, we choose Complete Windows & Doors, Barrie in March…read moreto replace our garden patio door to our deck. We were impressed by Serge's level of knowledge, his professional attitude and detailed competitive estimate. Within six weeks, our 6' wide door was installed on May 5 by Rick and Kody who were courteous, professional, very competent and efficient. They also cleaned up thoroughly when they were done. Their work was impressive. Rick also replaced a strip of house siding on our garage we had damaged years before. It matches well and looks great. The garden patio door with internal blinds was well made but we were surprised that the screen door we had asked for was not present. When we advised Rick of this, he alerted Serge immediately and the screen door was ordered from KV Custom Windows & Doors right away. Unfortunately, KV Custom Windows & Doors delayed providing our screen door. Admin Assistant Lisa at Complete Windows & Doors contacted us frequently to keep us in the loop. The issue would not have been as important if the screen door was not the main ventilation source for our great room and the weather had not started to become very warm. On June 12 after more than five weeks of waiting, Lisa personally drove to KV in Vaughn from Barrie to pick up the screen door when it wasn't delivered to Complete Windows & Doors as promised. Her efforts on our behalf were beyond the call of duty. On June 13, the screen door finally was installed. Unfortunately the usual installers for Complete Windows & Doors, Rick and Kody, were not available so another installer attended whose work did not match that of our original installers. After we advised Lisa of this, she contacted KV and obtained another rubber seal and sent Rick and Kody to do the repair all within days. Rick also found and installed a small finishing plate for us for our original off-size dead bolt. That was a kind and unexpected act. We were very satisfied with Complete Windows & Doors and wish more companies had this attention to detail and were this dedicated to excellent customer service. Kudos to their staff, especially Rick, Kody and Lisa, for their excellent service. We give them 12 out of 10! With respect to KV Custom Windows & Doors, the door they made was of excellent quality; however, our experience showed that their service leaves much to be desired.

From the owner: At Complete Windows & Doors, we specialize in sales and installations of windows, doors, siding,…read moresoffits, fascia, and eavestrough. We know that the best windows and doors will not perform to their full potential if they are installed incorrectly. We also know that our cold winters and our hot summers can cause heating and cooling bills to soar. That is why we take great pride in offering the highest-rated, most high efficient windows and doors available on the market today and we always recommend to re-insulate your home when replacing your siding. We combine our top-rated brand name products, our top quality professional installations, great service, and competitive pricing, and it's easy to see why we have set ourselves apart from our competitors.

no issues with the installation ... the guys were great ... however ... buyer beware ... their…read more"after sales service" .....leaves much to be desired ... one of my downspouts fell off the house after only 3 years and no one can come to put it back on ... ???

We hired Tough Oaks last summer to replace the old wooden stairs leading to our back yard door with…read morestone patio and steps leading into our garden. Ralph and Cynthia were a delight to work with. They listened to our ideas, brought their own vision, and worked with us every step of the way to make the final result even better than we had envisioned it. It was a tough job because they had to bring all the materials into our backyard by wheelbarrow, as we didn't want to destroy our garden. They were amazing, absolutely tireless. Our grandchildren watched with fascination and were always delighted when Ralph and Cynthia stopped to talk to them. Their final design was artistic and well-engineered, and has added immeasurably our backyard. We can't wait to enjoy it next year. We would totally recommend Tough Oaks for your landscaping and stone project. We felt that we got excellent value for our money, and they are lovely, honest people.

I have had the privilege of meeting Ralph when he was working on my neighbour's property across the…read morestreet. I was impressed with the quality of the materials and the workmanship. The final results of the entrance, walkways and plantings were aesthetically pleasing, giving the home instant curb appeal. It appears that no matter how large or small the work, Ralph is ready to access a problem and offer suggestions. In my case, Ralph took the time to to repair a section of my flagstone retaining wall with the same care and precision given to larger projects. In addition, his wife Cynthia was often seen working by Ralph's side. The young family make a good team!