**Dangerous Negligence and Unacceptable Dismissal -- Avoid at All Costs**…read more I went to Riverview Urgent Care in Westfield on 4/11/2026 with an extremely sore, swollen throat. I specifically explained to the staff that I was having severe difficulty swallowing both food and water, and I mentioned my history of getting canker sores. The Nurse Practitioner (NP) who came in barely gave my mouth a brief look. They ran absolutely zero diagnostic tests--no strep swab, no influenza test. Instead, they quickly dismissed me with a prescription for a viral medication. When I pushed back and reiterated my inability to swallow even water, the NP looked at me and said, **"You can go three days without water."** Completely unacceptable and dangerous advice. By 3:30 AM the next morning (4/12/2026), my symptoms escalated into extreme swallowing and breathing issues. Knowing I would likely just be gaslit again if I returned to Riverview, I rushed to the IU North Emergency Room in Carmel. The difference in care was night and day. The ER doctor immediately examined my throat, suspected a bacterial peritonsillar abscess, and quickly confirmed it with actual diagnostic testing. I was admitted on the spot, put on an IV with heavy-duty antibiotics, steroids to reduce the extreme swelling, and morphine to manage the excruciating pain. I had to stay overnight just so they could monitor my condition and restore my basic ability to breathe, eat, and drink. All of this excruciating pain, hospital time, and expense could have been avoided if the Urgent Care staff at Riverview had just done their due diligence and ran a simple strep test. Because they refused to do the bare minimum, I developed life-threatening abscesses in my throat. If I hadn't trusted my gut and gone to a completely different hospital where concerned medical professionals actually listened to me, I would have been in very big trouble. There is a very clear reason this urgent care has low ratings. I will never be back. Heed the warnings and take your medical needs elsewhere.

I spent a hr there just for paperwork and questions and got no update info besides old information…read moreand got drilled for my addiction he was very condescending I won't be back I felt uncomfortable and not cared for by dr sagi sashidhar

Horrible care and experience! Had a appointment and still had to wait 2 1/2 hrs!! No doctor on duty…read morea useless nurse practitioner was the so call personal on duty seeing patients. They would take one patient back per hour!! If they don't have the staff or they don't care about the patients than they need to close there doors. The lady at the desk is rude and lied to your face how many people are ahead of you! St. Vincent's should be ashamed of your self for this poor quality of care!!

I might be bias since I do work here in the evenings and weekends, but from the feedback we get…read morefrom patients, this place is a great place to go if you can't get in to see your primary care doctor right away. The immediate care doctors, nurses, and MAs are very knowledgeable and always give great patient education. If you're lucky I'll be one of the gals taking care of you. You do not need an appointment for the Immediate care, but here are some tips: * Immediate care does not mean ER or URGENT. If you bleeding to death, have chest pains, spiking a fever over 103 or have something life threatening, GO TO THE ER. * The immediate care does not do followup maintenance for things like hypertension, diabetes, or any type of conditions that need to be monitored. But lucky for you, this location has a wonderful family practice/internal med and pediatric primary care doctors. So if you are sick or have conditions we can take care of, stop on by! I promise I am the best throat swabber and I give painless shots! :P

I discovered this location when I needed an urgent care (they have one attached), and dang is it…read morethe best decision I've ever made. For context, I'm a medical school professor and very comfortable in a medical setting and know what is and is not acceptable behavior. The PA I saw, Maddie, was personable, very informative, and actually listened... I know that should be what you expect at every doctor's office, but with privatization of insurance that's not always what you get. Heck, she listened and cared more than my students who are REQUIRED to to pass (ha!). She was thorough, listened to all concerned addressed them properly and provided all necessary important information including referrals and follow-ups. She was also incredibly smart and knowledgeable about a lot of topics, and you can tell because she doesn't throw a ton of big words at you to seem smart, it was demonstrated in her ability to describe things at a level that people without medical experience could understand. HIGHLY recommend. The medical assistant, Keniesha, who came in to draw blood and run an EKG was polite, knowledgeable and professional while making me feel at ease during understandably uncomfortable tests. Office staff is friendly, polite, helpful, and great at getting you all set up and going. I was taken back on time for my appointment, no unnecessary waiting (although it's totally understandable when it happens) and a very proficient & excellent overall experience

I went to Primary Care Indy on Friday, Nov. 13, 2020 before it opened, for a Covid-19 antigen…read morescreening test. There was a line formed and the clinic did not open until 8:00 a.m. Allyson was at the front door in the cold, allowing patients to sign up for their clinic visit. Allyson called me by phone, as I waited in my warm car, when it was time for my appointment. You are required to wash your hands before coming into the waiting area; and, of course wear a mask which must cover your mouth AND your nose. Conrad was the associate who administered my Covid-19 test. Conrad explained the procedure (he also took my temperature and pulse oximetry measurements) and performed my nasal Covid-19 test. Conrad was professional, reassuring and kind as was Allyson. The pandemic has been horrible but these two associates made this process easy and stress free. I thank them for their hard work and dedication for risking their lives to assist the public.

I wouldn't suggest using this service. They've extended the time for results to the point that…read morequarantining for 14 days is the better bet at this point. They should tell you upfront that you may or may not get results and so I cannot recommend this outfit at all. They have no point of contact. Everything is a recorded message so it's all been pretty much a waste of time for the people in my family that made the mistake of trying to use this service

Just go to Riverview Urgent Care - I made the mistake of going to the Minute Clinic for a bad cough…read more/ head cold and was really just looking for a prescription for a Z-PAC to help. The person I saw told me my Pulse Ox was too low and I should go to the ER. They wouldn't do anything at that point nor would they provide a prescription. She told me I likely would not be billed but of course, I ended up paying over $90 for no services. Then I went to the Riverview ER/Urgent care but they took me on the urgent care side. Ended up giving me the same pulse ox test and said it was a little low but not as low as CVS said. I ended up speaking with a real Dr. and he had me take a chest x-ray to be safe. All was negative and they gave me the Z-Pak prescription and the bill for the urgent care was about double minute clinic because of the X-Ray but would have been about the same without it for much better service.

I know healthcare facilities rarely get good reviews but this location is an exception! We walked…read morein and got in right away. The staff were so kind and thoughtful, and the doctor was so great! She answered every question we had and didn't rush us out of there. They also followed up via phone a few days later to make sure we were okay. Highly recommend!

I've been here a few times, always for my family when they've been sick or gotten hurt. We've come…read morefor minor things. Once, my daughter was the color red, all over. We went here and what she had was serious. The doctor noticed it right away and sent us to the ER at St Vincent. When we arrived, the hospital was waiting on us. A nurse from NUC had called and given them the scoop. When we walked in, we immediately were taken- no wait. Thank you Nora Urgent Care! Last week, it finally came to me - it appeared that I was trying to cut off my thumb. But, no, just a slip of the knife hand. Nora patched me right up. Good quality care here!

I'd been to 2 other big name urgent care centers and wasn't getting better. I was desperate. I…read morewalked (crawled) into this place not expecting much. The doctor I saw was AMAZING. I wish I hadn't been in so much pain and could remember her name. She listened to me, believed me, and called a specialist WHILE I WAITED to help get me in for a consultation. He was amazing, my pain is being managed and I finally have an actual diagnosis and treatment plan. I will only take my family to Monarch from now til forever.

I had to have some staples removed from my scalp. It was a very quick and painless procedure. Very…read moreprofessional front desk staff and an excellent DR. Put me at ease right away. If ever back in the area and needing care, this will be the only place that I come to.

My experience could not have been better Was in and out…read morewithin 25 minutes and prescriptions were called in promptly

Steer clear of this place, they care zero about the patient but only about making money! I was seen…read morefor an inflamed nerve in my leg and given a prescription. The medication lasted 9 days after which the pain started to return. I called them on day 13 to have them renew my prescription or get me another that would eliminate my pain. I was told that their policy was they would only prescribe a new medication within 9 days of being seen and I would have to come back and pay another $179 to address my issue. My prescription didn't run out until 9 days passed! They also said my NP who prescribed my medication was off that day and and another attending would not write a script without seeing me first for another $179. What... I guess the other attending couldn't read my file, or even make a phone call to the NP??? This place is nothing but a money grab, forget being cared for like they care about you, it's all about the money!!!!!