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    Orthodontic Associates

    3.7 (3 reviews)
    Closed Closed

    Services - Orthodontic Associates

    Orthodontics

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    The Center For Dental Excellence - Our fun Dental Assistant Team who make sure our patients are comfy and understand their treatment!

    The Center For Dental Excellence

    3.1(41 reviews)
    0.3 mi
    Established in 1984
    Free estimates

    This place confuses me. When I'm there in the office, everything seems very professional and…read morewell-done. I liked the doctor who treated my children, and the dental hygienists were great. The office staff seems to handle things well and no one seems busy in the least. However, I have spent months calling and emailing trying to get the next stages of care for my kids set up without any reply. Finally I got a randomly sent (not in response to my emails) reply about setting up care, and was able to connect with someone. Set up the appointment needed for my youngest. They knew what type of appointment it was because they quoted me the price for it, and it was not a cleaning. Forty minutes before the appointment, when I have spent days prepping my autistic kid for the break in routine, I get a call asking why I'm coming in and saying the treatment is no longer needed. It was implied that I had made a regular cleaning appointment, which I 1) did not do, and 2) those are covered by our insurance and would not have cost anything. I was frustrated that my child missed out on this treatment due to the office's lack of communication with me, and I shared as much. Not a single apology. I was told they could see that they had returned "a call" and had not been able to leave me a voicemail. I called multiple times, have never had problems with voicemail not working, and had also emailed asking to set up services, which were not replied to. I cannot recommend this office for dental care. I feel awful that I let it go this long; I should have moved on after a few weeks of nonresponse instead of waiting a few months. I just thought we could get back on track with them. I don't believe they want our business and we will move on.

    I became a patient at The Center for Dental Excellence in December 2023 as my long-time dentist…read morebecame affiliated with it. As I have visited twice I will contribute my take on The Center but it is not one of a long-time client. The offices are very well-designed and truly provide "one stop" dental services. The staff are very friendly. As an incoming patient I was able to take a conducted tour. This is a very impressive and logical office set up in an easy to find location with ample parking and comprehensive services and state of the art equipment. I was made aware of The Dental Assistance Savings Plan via Kleer.com at the outset, and am considering it as I retired from work with COBRA coverage from an insurance which is out of network for The Center. I read the Savings Plan form carefully and believe that I understand it. A decision should be made shortly. There seems to be confusion concerning billing practices at the Center. As I see it it is up to the patient to ask questions, take notes if needed and to make sure that they fully understand The Center's billing and receivables requirements. The person that I talked to is Shari, whom I talked to at The Center after wrapping up my last appointment. She is a very good billing manager and was very helpful. Thank you.

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    The Center For Dental Excellence - Excellent Dentists, Small Business Owners & now Authors too! This book is a great resource for people wondering about their dental options.

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    Excellent Dentists, Small Business Owners & now Authors too! This book is a great resource for people wondering about their dental options.

    ETC Pediatric Dental Center

    ETC Pediatric Dental Center

    2.3(3 reviews)
    1.2 mi

    My granddaughter was very nervous, but by the time the hygenist took her to get her x-rays, and…read morecleaning her teeth she was very calm. We were walking out the door, my granddaughter says I love the Dentist!

    I have been taking my kids to ETC for 10 years. Loved them when Dr. Perry was there. They were…read moregreat with my anxious children and ran the business beautifully. We had a long break after Covid and when I went back in August 2022, we found that Dr. Perry had left. Both kids needed some fillings, and they required that I pay $1500 in advance. In December 2022, I called to find out if they received the insurance payments and when I would receive the refund. They said that they had a balance of $500 that they would send in 6-8 weeks. I called again in January, again in February and in March. And it is now May and they are still holding my money. In addition, to the issue with the money, they did a very poor job with my daughter's fillings. She went 3 different times and still has pain in one of her teeth, presumably because her bite is off. It was very hard to get the dentist to talk to me. She never introduced herself to me, so I had to find out on my own that the person I spoke to was the dentist. Also they wanted me to sign a blank form approving any and all services, as opposed to just the fillings, and it was a whole ordeal to get them to allow me to cross out the things that I was not approving. 6/1/23 Edited to add: The response from Ashley is a lie. No one has reached out to me. I still have not received a statement from ETC detailing how the money was applied, nor I have received the reimbursement that I am owed. The issue is most assuredly NOT resolved. 6/1/23 Edited to add: I had to reach out to Ashley myself to get this cleared up. I discovered that they did reimburse the money. But contrary to Ashley's claim, no one ever spoke to me to tell me that it would be put on my credit card, and ETC never sent a statement either by e-mail or by mail. So it is good that the money was reimbursed, but it took them over six months to do it, and only did so after several communications from me. Unfortunately, it is not enough to change the rating.

    Orthodontic Associates - orthodontists - Updated May 2026

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