***Update 0416/2026***…read more Please note that my original review was posted 6/9/2022, and it took until 4/16/2026 for any acknowledgement. That in itself speaks of the lack of customer service or responsibility that the new staff is showing in managing this business. I stand by my original review even more so now. If Marilyn Kurtz were still alive, this business would not be running like this. ***Update 0416/2026*** The representative that my niece worked with to bury her mother could not have been more rude, disrespectful, and a complete barrier in the process. As the only daughter, my niece was without a doubt the next of kin, yet for some odd reason was told that, instead, the executor was in fact the next of kin. She was so completely rude and unprofessional that when I said I was dropping off the urn for my sister's ashes, she even became over-the-top rude to me. If Marilyn Kurtz were still alive, this would have never happened. This is NOT the Kurtz that the name and reputation have gained over the years in this area. This is a new group of people who will never be up to the service level that the Kurtz name. It's sad

From early planning to final arrangements, everyone at Kurtz was very helpful, compassionate,…read moreprofessional and personable. I would highly recommend this facility.

Yelp REALLY should have a different comment associated with a five-star rating for any businesses…read moresuch as this. There was most definitely NO "WooHoo-ing" going on here as making funeral arrangements and/or attending funerals and wakes is never an "exciting" adventure. Of course, when you are grieving the loss of a close loved one, it's difficult to think straight and stay focused on what needs to be done. Kelly M. at O'Neil is an absolute ANGEL (She even kinda looks like one!) She sweetly and sympathetically walked my family and I through each step, covering every single thing that needed to be done and helped to clarify decisions that were difficult, which I'm sure IS her job, but she truly excels at it! I believe she went above and beyond to get my family and I through it all as quickly and as painlessly as possible. Actually, every single employee that I encountered at O'Neil showed the utmost professionalism in the nicest, most sincere possible way! The facility itself is absolutely gorgeous! I've been told that it was recently remodeled (prior to my use of it in summer 2012) so I do not know what it looked like previously, but I can tell you it is most definitely a comfortable and warmly welcoming, yet classy place. Last month another family member passed away and the family IMMEDIATELY went to O'Neil for the arrangements, even though they used other facilities regularly in the past, everyone was so extremely impressed with O'Neil while attending my Husband's wake and funeral that it will be the only facility our families will ever use from now on.

I suggest calling Goodale or Anderson before choosing cremation or Funeral services at O'Neil, I…read morewas able to find services at a fraction of the cost with just a couple of phone calls.

The scars this business left on me will be with me forever. Very unprofessional, rude, and simply…read moreunkind.

The need arose for advanced planning services and working with Dames seemed like a natural choice…read more Soon after calling with the initial inquiry, I was connected to Larry. Larry was infinitely helpful in guiding me through the process for advanced planning, all while being incredibly transparent with pricing and fees. Nobody wants to deal with death, but he handled the process with patience and understanding. He answered all of my questions thoroughly and no stone was left unturned. I cannot recommend Larry (and Dames as a whole) enough. They have been around for decades and their service and degree of excellence made it obvious as to why.

Hickey in New Lenox was lovely ! I knew as soon as I walked in for the first time that this was…read morewhere I wanted to wake my mom! The staff Jack was so kind and thoughtfull and patient always make us feeling at ease! My mom was a100 years old and they made her look 75 it couldn't of been any more perfect ! Thank you Hickeys for making our day stresss free! I highly recommend you to all my friends!

Everything was so beautiful and they were so accommodating and kind. I will highly recommend them…read morefor your loved ones.

Without a doubt this is an amazing company and the staff is amazing to say the least. The care and…read moreattention to detail that was put into everything by our amazing and talented Holly, she made sure not only to take care of my mom but also made sure to make sure we were ok during the entire process. Holly is an asset to this amazing company. She will be forever a part of the family. I can't put into words on how amazing this company is and entire team. If I could I would give it 10 Stars because of the Amazing, caring and talented Holly.

For being involved during such a difficult time for the family, Jackie and Deacon Pat make you feel…read morelike they have been family for years. They are so accommodating, patient, creative, passionate, professional and loving. The facility is beautiful- very spacious, plenty of private family area and extremely clean. They went above and beyond, even after the services were over.

Hickey's Memorial Chapel in Midlothian performed an excellent service for my sister-in-law…read more I would recommend Hickey's services to any family who wants and expect the professionalism for their loved ones.

From the owner: When planning a funeral at time of need or in advance, you can trust the funeral directors at…read moreHickey Memorial Chapels to help you celebrate your loved one's life. Our family has experience planning a variety of funeral services and can assist your family in honoring your loved one no matter your personal preference, budget, culture, or religion. We pride ourselves on serving the Midlothian, New Lenox, Blue Island, and surrounding communities with compassion, dignity, and respect.

We had a service here and the female with dark hair was quite rude to guests and the children who…read morewere at the service,she assumed my husband was lost and not part of the family due to his color.She said she didn't care that she would get a bad review.They colored my dads hair and gave him a goatee (he never had one).just a sad time to have to deal with her and not be 100% involved in the wake

We asked repeatedly to have corrections for a name!corrected obviously couldn't be bothered…read more Hopefully when one of the heir lived one's passes - they get it right. Disrespect.