In LA we have tons of agents. Some do it for different reasons. After getting in contact with…read moreDarren, you can immediately tell he's a super chill easy going guy with tons of knowledge from experience that way surpasses most other agents out there. He's also dialed in to help with all type of insurance needs. His way of breaking things down is almost as if you're talking to a friend as he's helping you understand what the best options are. Glad I reached out. This dude has solid feedback for a reason.

Never bothered to get back to me. Completely uninterested in business or answering any questions.read more

As my 65th birthday approached, the stress from knowing I would have to switch to Medicare…read moreincreased because I was having such a hard time finding proper guidance. Adding to the stress was the fact that I could be financially penalized if I did not switch to medicare in a timely matter. Then, I was referred to Alison Gordon, the insurance mom. She sent me one email that demystified the entire process. From there, we had one phone call where she clearly explained all my options. With that, a giant weight was lifted from my shoulders and life was good again. I found Alison to be knowledgable, experienced, thorough, kind and witty. I highly recommend her.

Where do I begin? To…read moresay my experience with this broker has been frustrating would be an understatement. I was originally enrolled in my health insurance through her back in 2017 by my former partner. After our separation, I needed to explore more affordable options since my financial situation had changed. Naturally, I contacted my insurance provider, Anthem, directly to discuss cancelling or modifying my plan. To my surprise, I was told I could not make changes through them and would need to go through my broker. That's where the difficulty began. When I attempted to contact Ms. Gordon, I was met with a voicemail stating that I needed to provide my credit card information just to speak with her. She would not answer questions via email or text--only through a paid phone consultation. This immediately raised concerns for me. I was trying to cancel my plan and transition to a different provider, Kaiser Permanente, and did not feel comfortable sharing my credit card information in that situation. Given today's environment, I believe it's reasonable to be cautious about providing sensitive financial information--especially when I was not trying to make a payment, but simply cancel a service. Interestingly, my former partner--who originally set up the policy--confirmed he was never required to provide credit card information just to communicate. It seemed that once my intent to cancel became clear, the process became significantly more difficult. Eventually, after I informed her that I had already secured new coverage independently, she reached out to me. During that conversation, she attempted to get me to state that she had enrolled me in the new plan, which I declined. At that point, I had deliberately chosen not to work with a broker due to how complicated the cancellation process had been. To be fair, when I spoke directly with Anthem, they were helpful--until they realized I had originally signed up through a broker. That experience made it clear to me that consumers can enroll directly with insurance providers and may have more control by doing so. In hindsight, it felt as though there was little incentive to assist me in cancelling, especially given that brokers often earn commissions tied to active policies. Whether intentional or not, the process felt unnecessarily obstructive. I'm sharing this experience as a caution to others: if you work through a broker, your insurance provider may direct you back to them for support--even for basic account changes or cancellations. That can create an added layer of difficulty when you're trying to make decisions about your own coverage. As a client for over seven years, I expected clearer communication and more flexibility--especially during a time when I needed to make a change. At the very least, alternative ways to communicate (email, basic support, or a receptionist) would have made a significant difference. Due to this experience, I plan to file a complaint with the California Department of Insurance so the situation can be reviewed.

Carlos at State Farm was extremely helpful! He gave me the best quote I've received. I had already…read morechecked with several other insurance companies, but their prices were much higher. Carlos made the process easy, explained everything clearly, and they also offer assistance in Spanish, which is a huge plus. I definitely recommend reaching out to Carlos if you're looking for a good auto insurance quote. Great service and great price!

Carlos and Alex were excellent. They guided me from start to finish, answered all my questions, and…read moremade sure I got the best options for my needs. I'm really glad I found them and would highly recommend them to anyone.

We are so grateful we found Annie and to have her as a resource for our future health insurance…read moreadventures. Navigating the labyrinth of insurance options as a family seeking coverage outside of a traditional employer path is a reliable headache, and we had never before felt like we were making a fully informed decision about what path and plan would actually be best for us -- because it's virtually impossible to do that with the way insurance info is essentially presented in a different language. Annie is the translator we've always wished we had. We will be relying on her knowledge and thoughtful guidance for every future insurance decision, and if you're in a similar scenario and finding yourself overwhelmed by the mess of insurance info in front of you, I'd strongly suggest reaching out to her to do the same, too.

Annie is phenomenal! She is knowledgeable and above all, an excellent communicator. I have been…read moreusing her brokerage services for my law firm group health insurance for two years now and I could not be happier. I highly recommend her. She is always so patient, quick to reply, and very organized. She's exactly what stellar customer service should be. 10/10 Annie!

Sam and his team is there for you when no body else can come up with a deadline so close or deal so…read moregreat that you can't just decline to accept. I needed a CoI for my new business location and needed it in under 48hrs. I reached out to others but they couldn't make it work out for me within the deadline and when I approached Sam from United Direct Insurance, he just said " You got it brother". And he was right, I got the CoI needed as per landlord's requirements. I would highly recommend them for any Commercial Insurance that you might need! By the way he helped me once before as well............ of course swiftly and reliably! Thank you Sam and Team!

Love working with enoc he always there for our family when we need to for any concernread more

Was in and out within 5 mins for my live scan- highly recommend!…read more This business opened 30 mins earlier than other Live Scan options and I needed something ASAP and quick. There was free street parking out front and I was their first customer. The office was quiet, clean and comfortable. They got my live scan finished within minutes and I couldn't be happier. Thanks a lot!

Speedy Live Scan, Lovely Staff .. was very helpful in and out in minutes :)…read moreThank you!

Found them through Yelp. Reviews don't lie. They found best…read moreoption and explained everything very well. They are excellent in communication and they truly care! We will be definitely working with them in the future. Thanks Mel!

Everyone go see my agent Jion ! He is professional, knowledgeable and his customer service is…read moreamazing ! I highly recommend him for all of your insurance needs.

Outstanding, Honest, and Seamless Medicare Guidance - Nina Szutu is the Best!…read more I first went to KCAL Insurance in mid-2025 to get my mom enrolled in Medicare, and Nina was our account manager. From day one, she was exceptionally professional and worked with incredible efficiency. What set her apart was her transparency--she clearly explained the essential pros and cons of several plans she recommended. She also helped print out the essentials of multiple insurance information for us to refer to later. We selected the plan that fit my mom's needs best, and it worked out flawlessly. When my mom's specific needs shifted in 2026, and my dad also reached the point of needing Medicare enrollment, my parents went right back to Nina. Once again, she made the entire process completely smooth and frictionless. Nina is upfront and honest about how different plans operate and how representatives work with providers, giving straightforward insights into the advantages and trade-offs of every option. If you or your family need expert, reliable, and stress-free help navigating Medicare, see Nina Szutu!

I was shopping around for insurance quotes, Amy was great! She was super helpful, quick to respond,…read moreand really patient with all my questions. She took the time to walk me through different insurance options. Really appreciate her help and would definitely recommend her!

Wow just got of the phone with an assistant of Melissa, and just wow. Worst experience. I was just…read moretrying to get answers to some questions as living in California means an absurd amount of rules and regulations. This women was rude, didn't let me get a word in edgewise, and had an all around attitude. I'm sorry but I work way to hard to be treated like people living in tents on the side of the streets. I'm sorry 2 thumbs down. Thank you for the the bad feeling your employees left me with. Wish it were possible to not leave any stars period.

I made a number of changes to my home and auto policies this year... so many changes that I kinda…read morefelt bad for calling them so often! I mostly spoke with Winston, who's positive attitude and willingness to go the extra mile has really solidified my loyalty to Melissa's agency. There were two examples in particular that were impressive: First, when I added my wife to my auto policy, there was some trouble with keeping my "experienced driver" discount because she is from Japan and doesn't have a long history with an American drivers license. Winston worked with the underwriters and was able to convince them to let us keep the discount. Second, when I started the process of purchasing my condo, I called Winston to ask about a new policy even though our escrow closing date was still about a month away. He apparently made a note of the escrow closing date, and he called me that morning to setup my new policy. Buying a home was a stressful process, so it was nice to feel confident that my insurance was taken care of.

Was getting my nails done next door and found this place as I have been wanting to change insurance…read morethough I would walk in and get a quote. The experience was friendly and transparent about my options which I appreciate.

For years Southland Auto has continued to provide the BEST customer Service…read more This lady time around Lily was absolutely AMAZING. AGAIN AND AGAIN, I am pleased with the service and care. Thank you so much Lily!