Saved a ton on my commercial! Every time I come to this…read moreoffice the staff is always so helpful. They always find a way to save me money on my commercial insurance. Strongly recommend this place!

I had to switch to California Fair Plan. I liked thatbthis was a small organization, at least…read moreenough that I had a direct number to call and check the status of my application. But that's where it ended. I called back weekly for four weeks and I was assure that somebody would call me back, but it never happened. Maybe they just couldn't get coverage for me, but it would've been nice if they had let me know.

I can't speak to rates and specifics when choosing Mercury over other providers. But I CAN say that…read morethe client service I've received over 20+ years has been excellent. The never let me down or didn't treat me a like a valued client. I most recently worked with Todd Diebold and he was superstar Super knowledgeable, professional and really cared about my experience. I just have a real appreciation for those who step up and deliver the goods. As customer service doesn't seem to have the same level of import as it did in the "old days," it's good to know it still exists.

Never received my discounts for my auto policy. Submitted documentation to AIS. I'm filing a…read morecomplaint with BBB and California Department of Insurance.

Michelle helped me out in great way my insurance went up, and she was able to find me a discount in…read moremy auto insurance. Thanks a million Michelle

Great customer service! if you are shopping around looking for a decent rate for auto insurance…read morefiesta auto is your place to go! Isle is my Go TO representative ! She is quick and will definitely find you the best policy to cover your needs. Thank you so much Fiesta for always providing the best service. Highly recommended.!!!

I recently went to Starco to add a new car to my insurance, and Jacqui and Kelly were so helpful…read moreand professional! They made the whole process easy and were great at explaining my options. I've also sent some of my friends to Starco, and they were able to help them find great insurance rates and options that worked for their needs. Thank you, Jacqui and Kelly, for always being so helpful! I truly appreciate it.

The best customer service is very good rate. I been with them for last 4 years they are very…read moreupdating with me for my business. Thank you

Great service. Alex Eddy and his team are truly committed to their clients and appear to always go…read morethe extra mile to ensure that their clients have everything they need! I can highly recommend the services of AEIFS!

I love their quick and easy notary services also their money transfers. it's a great place to do…read moreall this in one go, they are all so nice too

Maria picked up the phone. So awesome a real person. She was just down the street. It was super…read moreeasy to get our paperwork notarized. Love supporting local. Thx Maria

Yes I do recommend this business! I when there I like that area Wilshire they have a nice parking…read more I enter there the First Lady in front desk what it's big and round plenty to help much people she was very courteous she sign me in than another nice lady call me and she help me with what I need fast courteous and knew her AAA business so I got my document than I needed to talk to another agent and she transfer me to Luke again very courteous offer me the AAA business so over all they make me feel welcome the value of the aaa services are great sometimes I don't even take advantage but everything it's about attitude good customer and good attitude made everything great! So go there nothing its 100% but wit patience and good attitude in both parts the business will be done thanks to all sorry I missed the ladies names you know who you're sincerely, Maria

Zero stars if it were possible. Do not trust what this company promises you.I have been a loyal AAA…read moremember for two years. At the very beginning of my membership, I explicitly told them my wife has an e-bike and wanted to confirm it was covered. The customer service representative assured me it was. That turned out to be a complete lie.We only found out after my wife's e-bike broke down and needed a tow to a bike shop just 5 minutes away. The contractor they sent showed up and informed me it wasn't covered, demanding a $125 towing fee upfront. What makes this a game is that AAA contractors always call ahead to confirm details and tools. They knew exactly what the situation was before driving out, yet they deliberately waited until they arrived to spring the fee on me, even taking pictures to send to their boss for a "determination" they already knew the answer to.I refused their service and called AAA. I spoke to a supervisor named Jessica, who just made excuses and claimed she didn't know why I was misinformed, ignoring the fact that they record all calls. They love to act caring by asking if you are in a "safe location," but it's entirely fake empathy. Jessica refused to rectify the situation and said they would have a supervisor call me back. That call never came.I followed up the next day. After tracking down my case number, I was transferred to Leah, the Manager of Membership. She actually tried to claim someone called and left a voicemail--a blatant lie, as I have my phone and Apple Watch on me at all times and received absolutely nothing.This company has shown a complete lack of accountability, terrible customer service, and constant misrepresentation of their services from day one. To all AAA customers: beware of their pretend empathy. They will misrepresent what they cover, leave you stranded, and try to extort $125 out of pocket upfront when you break down. No wonder the customer service representatives are bad because the managers are bad also.

You guys should stop having your main phone number reroute to the morons at Redline Insurance…read moreServices ((888) 296-6847). Got connected to a man who claimed to represent Redline, and when asked to confirm if they are a partner of Liberty Mutual and other insurance companies, he said yes and asked whether I was an insurance holder or was looking to be insured. I said I was looking for auto insurance and had a LM quote online, but when wanting to move forward with my quote, it said to call an 800 number... and then when calling that 800 number, it said to get a quote online and didn't connect me with anyone to move forward with purchase. Very circular. I just want some damn insurance. LM must not like new customers that much. I called a local LM branch, which redirected to "Redline Insurance Services", and once I tried to politely communicate all of this to the rep, he hung up on me. I called back, and when I asked again if Redline was a partner agency to Liberty Mutual, he changed his answer to deny that they represent LM, and then before I could respond, he hung up again. He also hung up several more times when I called back. Obviously he's a liar and coward. Wonder who pissed in his cereal this morning. The line says that calls are recorded for quality purposes. I sure hope so with morons like that tarnishing the quality and customer service of your brand so brazenly. If I knew the person's name, I'd blast him here. He's quite lucky. Just nasty and rude for no reason at all.

From the owner: Liberty Mutual is your trusted partner for insurance solutions right here on Wilshire Blvd. Our…read morededicated team provides exceptional customer service, ensuring you receive personalized coverage tailored to your needs. Whether you’re looking for auto, home, or life insurance, we’ve got you covered. Located in the heart of the vibrant Mid-Wilshire area, our office is conveniently accessible, and we take pride in serving our local community. Visit us today to experience the Liberty Mutual difference!

This probably was the best experience getting insurance since i moved to United States. My friend…read moreMichael has recommended me Univision Insurance when i got a new car. He also referred me to Giorgi who was very helpful providing best services. It's an agency so there was no extra hidden fees or anything like that. I appreciate your help! Highly recommended! These guys are definitely right ones to start a driving journey with! Peace

Great company, good rates, true professionals who explain everything clearly. I highly recommend…read morethem, especially Georgiy, the TOP manager. Reach out to him for insurance