Booked to go from Kirkwall to a northern island with a car (Orkney ferries).
1) I tried to book 2 months ahead; on-line - not possible.
2) I emailed to ask to book - told had to phone them.
3) I phoned, booked, asked for an email confirmation, but was only given a reference no, and (I thought paid by credit card over the phone).
We got on the ferry, gave the reference no - NO record of our payment. Office closed.
4) Whilst on the island - I called the office to sort things out. NO paper trail of payment. Fine - we decide I will pay on ferry.
When getting on ferry Sanday - Kirkwall - we were treated like CRIMINALS! Ordered about, no communication, not allowed on the ferry till last (though we were first to arrive - TO AVOID any problems). Put in "special" place on ferry - with NO COMMUNICATION why/how etc. When I asked why: they rudely just said "because you haven't paid", "in case of a dispute". When I later asked why were treated this way, WHEN WE HAD CALLED TO TRY TO SORT THIS OUT - I was told they didn't know about my call....!
Problems:
1) Why do they not offer on-line booking?
2) We clearly had a misunderstanding
at my first call; but this could have been avoided with an email confirmation.
3) How are they allowed to treat customers this way? WHEN I TRIED TO SORT IT OUT! Why was there no communication?
4) Does Orkney ferries treat all women of colour this way? Or was I possibly just unfortunate to find a xenophobic/racist crew?
They hold a clear monopoly on the service - but this should not absolve them of common courtesy! read more