Silas did a thorough job with my rodent problem. Inspected around my home and made the necessary solutions to my problem. Very pleased with service read more

I was told that the technician would call before they came. No contact, and the technician didn't come during the 2 hr window. Would not recommend. read more

DO NOT USE ORKIN!!!! Failed to mention the price of one product. I almost got stuck into a 5-year payment plan to pay off $6,770 without even knowing it. If you use Orkin, make sure to read EVERYTHING very carefully! He tried to instill fear in me to sell me more than what I needed. He also didn't send me paperwork until 4 days after I signed it, which is one day passed the point where I could supposedly cancel. I got a second opinion from a local company and they were WAY better. I called Orkin for a wasp problem. Turns out there was nothing I can do about them since they have made their home at the neighbors and they just hang out around our house as well. I was talked into doing the pest control for spiders and bugs and was told this spray would also keep the wasps away, not true. The inspector came to our home to do the inspection and the first thing he said was "Hi, just so you know there has been an uptick in termites in this area." Instilling fear in me of course. So he does the inspection and says that we have termites. We talk about getting the bate installed and he never discusses a price. I then mention the trees and how our gutters get clogged. So he says he has gutter guards, and I say that might be something I'm interested in. At the end when he's getting everything set up on his iPad he says "termite bate and gutters, it will be about $1600" So I agree, sign the paperwork, and move on. I then get the paperwork 4 business days after I sign it, which is one day passed the point where I supposedly can cancel. I'm looking through everything and I see that the termite bate is $1600 and the gutter guards are another $3,300! This was never mentioned AT ALL. There were also other costs so the whole thing added up to $6,770. Luckily nothing had been done or installed yet. So I get on the phone with the inspector and I'm questioning him and he's fumbling. He says, "oh no mam, I went over everything with you and your husband and I thought you understood." My husband and I both heard him say that it was $1600 for termite bate and gutters. He then went on to say that I wouldn't be paying that much upfront, that it would be a payment plan. There was never a discussion of a payment plan. He kept "apologizing" and claiming that he went through everything. He then tried to mention that the wasps hung out at our house because our gutters were clogged and they like it at our house cause of the water in the gutters. Our gutters are currently not clogged... and he NEVER got on a ladder to look at them, so he would have no idea. So I tell him to cancel everything and he stumbles around and tries to tell me that the installers are on the way... and I inform him that it's 9 am and they aren't coming until after 12 pm. So he said, "I'll postpone it to next week for you so you and your husband can discuss it." I got off the phone with him and call their office and tell the lady what happened. She immediately cancels everything, gives me a chunk of money back for the pest control and apologizes, and says that she has notified the manager. Thank goodness I didn't get stuck into paying $6770 over 5 years! I should have read more carefully the day I signed the paperwork, but I didn't think the inspector would "forget" to mention the price of the product and lie to me about what everything costs. Just happy I got the paperwork back before installation started so I could read everything more thoroughly and get everything canceled. read more

I called Orkin for new service a month ago to get rid of wasp outside. At first I was skeptical that it could even be done, but Orkin assures me it could easily be done and was worth the $300. They also told it was good for 2-3 months as I have a newer home and that it was guaranteed for one month. It was amazing! For exactly 28 days. Literally. So I called Orkin straight away and no one answered. I called four times that day. The next day I decided to hold on for as long the entire time and not hang up! After 1/2 hour, I called on my daughters phone as well and said I was calling for new service. This gets you to someone in a different state but at least someone answered and noted that I had a problem within the time frame. They couldn't get ahold of anyone either but they "sent an email". No one ever called. Called the next day as a "new service" after no one answered after 20 minutes on hold and they sent another email. Still no return call. I'm on one week now and still have not heard from Orkin. Go to someone local. This big business is too big to care about taking care of business they've already collected money on. read more