Company felt like a scam. Alexis tried to upsell me on a project and I got two other opinions and was told that it was not necessary. Cancelled immediately. Please go for small local businesses. I learned from my mistake as a first time home buyer. read more

Everything seemed great off the rip, the gentleman that showed up was very professional. Very honest actually enjoyed my conversation. Missed my second appointment and watch the guy on the camera. Just walk around the house not actually spray anything play with my dogs a little bit and I got charged for him spraying. read more

Technicians Joe & Terrance out of the Killeen, TX branch installed my gutter guards this morning. They did a fantastic job and were absolutely personable in providing wonderful tips and were ever so careful so as not to disturb my Koi pond. Customer service over the phone has always been polite and accommodating. Prior to transitioning to Orkin services, I was using Aptive pest control and was very dissatisfied with the unprofessional young technicians who did not appear to be concerned with my questions/ concerns and always seemed to be in a hurry - almost to the point that I felt as though I were inconveniencing them. I highly recommend Orkin services. read more

Unlike the other reviews here, I had a great experience with Orkin in Killeen. They were fast to come out and do the estimate and Super fast to do the work. They were polite and courteous. They were a bit pricey but I believe it was worth it. And... so far no bugs have returned. Justin was very professional and very informative. He kept us in the loops with everything he did. I will definable use them again. read more

Orkin's customer service is horrible and their products are even worse. I was still charged even though the service was not performed. And rather than reverse the changes, they insisted that they be allowed to come out and just perform the services. I continued to see pest after numerous call backs. I will never use them again. read more

Worst company to hire! They don't communicate effectively!!!!! I was with them a year, set up on easy pay and there was always a problem either they overcharged me some months or didn't charge me at all. They give you the run around when you need someone to talk to and you will get an unexpected balance if they don't notify you of unexpected issues with your card!! I had my credit card on file all year and some months they did take money or notify me. I WOULD NEVER RECOMMEND THIS COMPANY AND I HATE I EVER DID BUSINESS WITH THEM. 0 Stars read more

The service is usually timely. But this particular service, the tech Erik, who 'spelled' his name out for me, moved some of my belongings. I'd forgotten to move things behind a bedroom chair, so I told him I would move them. He said, "I already did." I told him I didn't see him do it. He said, "I'm quick like that." We recently purchased a water distiller. While servicing the dining room, Erik suddenly dropped to one knee before I could realize what he was about to do, and began struggling to drag the distiller, which has rubber feet that were sticking to the floor, away from a corner plant he wanted to get behind to install a glue board. The water catching pitcher was still connected to the distiller and is plastic, so he could easily have broken the spout with all his unauthorized snatching. Just as quickly as he started this battle with my distiller, I said to him, "What are you doing? Y'all aren't supposed to move things." He just kept trying and sounded frustrated that I said anything, continuing his struggle, even when I got down on the floor to move it for him. I literally had to say, "No! Don't do that. Let go of it. I'll do it!" Needless to say, I found a very light dent in the side of it later (I'm the only one in my home who has ever touched it besides the Erik the tech), but it was a few weeks after servicing, so I didn't bother to report it. The distiller was about one week old and dent-free before the Orkin servicing. I don't find Erik's behavior a reflection on the company at all. There are always going to be techs who do things they shouldn't and people who won't report them for the good of the quality control of the company. I am not that person. I am a good reporter whether the tech does a bad or a good job. My report is not personal, rather a professional for a company I respect. I owe that much to the company, so they can keep providing excellent service for many more years to come. On their own ratings system, I gave the company a "9" which would have been a "10", but I deducted a point for the above mentioned encounter. I give the tech, Erik, a "3" for his defensive attitude when I said things about what I wanted or did not want. It's my property. I have that right. I say to him, "Erik, it doesn't matter if you are quick if you damage the customer's property along the way. The property cost more than the servicing and I don't know about you, but I have to "save up" for everything I buy." As it stands, I will continue to follow every tech throughout my home. I may even film the servicing next time. Everybody keeps it kosher when the camera is rolling. Betty in the main office on Vet. Memorial Blvd., continues to be a valued source of support and has been for many, many years. Thank you, Betty! read more

Called to get an estimate for a pest inspection for a house we are purchasing,operator who answered began to ask me questions such as:do you own the home? Next the operator said I had to have "them" call. When I asked who is "them" I was somewhat rudely told the seller. I said thanks,hung up,called Terminex and was given excellent customer service including a follow up call by an actual technician,Terminex knew what they were talking about and didn't seem confused or irritated like the operator who answered the phone for Orkin in Killeen.I also gave more business to Terminex as I had another home that needed an inspection. When purchasing a home in Texas you will probably be asked to get a pest inspection,so Orkin should receive many calls similar to mine, a rude telephone operator who doesn't seem to know what she is talking about will only lose good customers like me. Sorry Orkin,y'all failed! read more

The local Killeen Orkin Pest Control office provides poor customer service. I was charged for a service that was not proformed (I allow automatic payments), when I called the local office the office personnel stated the service manager would call to resolve my issue. I called the office back the following afternoon because the service manager never called back. I was told by office I could no get a refund. The service manager didn't think enough of me as a customer to return my phone call needless to say I terminated their services!!!!!!!!!!!! read more