Avoid CR Smith and save time and money…read more
CR Smith in Scotland, sold to me as the best, highest quality replacment windows by the salesman Kyle, assured over and over that they were installing planitherm A+ rated glass, even after the windows had been installed they wrote, it is planitherm glass, until I proved it was not, then they said its the same as Planitherm glass. I insisted I ordered and was sold / bought planitherm glass, finally they admitted it was not what I bought, but was the same!!
When I explained you cannot sell an item claiming it is something it is not, they said we are allowed in the contract to change the glass for anything better. But its not better its the same, as you just stated. It was miss sold.
This was only the start, six of the 12 windows leaked, they blamed the roof and anything possible, now they have been all taken out and refitted, no leak, so far. Sealed units with dirt inside the seal had to be replaced as well.
The mitre joints look like a child with a blunt saw cut them, CR Smith offered to repair, yes repair my new windows, I allowed one trial repair, that made it worse, even the fitter told his boss, they all need replacing.
Measuring was wrong, vents too high on windows, stiff to open, terrible finishing externally, lead flashing on upstairs windows done wrong, the list is endless, but to compensate they said we will sort out two small windows and do a good deal on the last french doors, good deal, it was nearly double the price in the contract, they refused to give an break down or details.
When I showed the manager the CR Smith contract he asked could he take a photo of it, as he had not seen it, surly CR Smith have copies of their own contacts!!
Years later this is still not resolved, I could write a book on the fiasco's of CR Smith, 273 e mails to date, yes that is right 273 e mails and still not sorted out, the staff leave and no one checks the e mail, so you wait weeks to find out, that e mail is no longer is use. Managers make an appointment, no show, then they send a photo of the house they went to, wrong house!! surveyors turn up, saying no idea what I am here for!!
Most of the engineers seem great, but appear exasperated at the company they work for, they make appointments turn up, and say, that will not work, or without the materials they were supposed to come with.
Thinking of new windows or doors? if you want my advise stay well clear of CR Smith, I wish I had never heard of the man in the blue and white van.
As at 2017 still with CAB and Trading Standards, the old page of reviews has been renamed to interior Design, how can yep allow this? bad reviews, and they just hide them rather than sort the problems.
