Worst experience ever - simply put, do not go near this place. I specifically made a yelp account just to write a review.
I've never written a review before, but felt like I had to for this one. This is a review on their paraffin hand treatment + regular manicure for my sister and I.
The paraffin treatment was fine (as in it didnt end up destroying my hands), but the regular mani destroyed my cuticles and left my nails extremely smudged with 11 layers of product in total.
My lady didn't bother protecting/moisturizing my nails and hands during the entire procedure, so my cuticles were left extremely dry and flaky even when I left. This means about 3 full swipes of cotton rounds soaked with alcohol all over each nail, and flaky cuticles being ripped off leaving open wounds (she would wipe the blood off with more alcohol-soaked rounds). It's been 3 days and my cuticles are still INFLAMED from the procedure.
I specifically wanted to purchase a hand massage, which they didn't have on their menu. They said the paraffin should be fine since a hand massage is included in the regular mani (which I never got). After the paraffin treatment and the manicure, I reminded them of the hand massage. My lady seemed upset and reluctantly started spreading lotion all over my hands, which ended up destroying what must have been my 8th coat of product on each nail (including 3 layers of top coat).
Prior to this, I already had 8 layers sitting on each nail either because she smudged the previously applied coat with her own hands (she kept pressing my nails to see if they were dry, which they weren't, so she kept reapplying new coats and repeated the smudging), OR she would move the towel underneath to see if my hands were dry (which they weren't) and it would create a fluff mark on my nails. She attempted to fix this with a fresh new coat + top coat, which got ruined when she pressed on them again to see if they were dry.
The entire drying process alone took 45 minutes, during which cold air was shot down at my already crisp-dry hands. I knew I would immediately get everything off my hands once I got home, so the polish not being dry wasnt really a problem. I wasn't expecting them to dry after my 5th layer. During the 45 minutes under the freezing hand dryer, my lady got increasingly frustrated that my nails weren't drying (even though she was the one continuously ruining them) and started outright ignoring my requests to let me and my sister leave after paying.
She also yelled at the lady tending to my sister, and started ruining my sister's nails too the same way she did mine by pressing them to make sure her nails were dry (which they weren't), and applied several coats after smudging them several times.
The list never ends! When I was paying I noticed my sister and I got charged 10 more dollars than we should have.They insisted that we asked for the organic manicure ($5 more expensive than the regular mani). We specifically had asked for, and confirmed the prices of paraffin + regular mani prior to the whole 2.5 hr getup. So I told them there's no way they forgot about this discussion and that I refuse to pay the extra 10. The lady was shouting some things in her language but she gave me a new bill with the right price. read more