Glad your experience of them is positive Emma. My own is the total opposite. Have only ever used Orchard vets due to the convenience of their location, but feel they've fleeced me for every penny every time I visit. It's all done in a way where you'd feel guilty on your pet if you didn't do all the tests, or take all the treatments. As for the non vet staff, they're horrible and rude. I called them for some very general advice and they see this as an opportunity to sell you another consultation with the vet. I called to discuss some blood tests and despite the nurses not being able to answer my queries, trying to speak to the vet directly would be as difficult as calling the Queen and trying to sell her double glazing for Buckingham palace. This practise is only in it for the money, they are very expensive and the staff are rude, grumpy and unhelpful.
These aren't isolated incidents, its almost every time I go, and if it wasn't for the fact that the vets seem to know what they're doing, their location, and not having another alternative that's been recommended, I'd have switched to another practise a long time ago. read more