Are you looking for a taxi company with honest drivers? Are you looking for a taxi service you can rely on? Are you looking for a taxi service with friendly drivers? Are you looking for an all-round good taxi firm? If you answered "Yes" to any of these questions, you might want to stop reading.
I had to use Orbit Taxis on a recent journey and I was shocked and disgusted with the level of service from them.
After being assigned a driver, I waited and waited... after ten minutes of tracking the driver who was stationary and not moving, I began to wonder if my taxi had been transported from Bolton to Orbit and would never been arriving until I received a phone call, the driver asked me where I was... even though it was stated on the tracking app and I could see the same screen the driver would have received. It made me wonder... what was the driver doing for the time where I was waiting in the cold, was he having a break? He obviously was having some sort of rest on my time... he didn't know where I was.
After confirming on the phone, I then asked the driver to confirm his vehicle type as the type of car which came up on the tracking information would not match this, he replied "OK" and hung up on me, this didn't give me much confidence. I was right to be sceptical as when he had shown up, again he made no contact to let me know he was there and it was only me finding him by the registration number on the tracking link, to find out the head office had sent the wrong car in the first place, he made no apology and didn't try to rectify it, he just said Goodbye, meaning not only was the wrong car sent, he lied about being the right car (Pretty stupid as I would only see when he arrived anyway).
1* - A nightmare experience with Orbit Cars. They just don't seem to care. read more