Plants arrived tiny (for the price). Started dying by day 2. All plants dead within a few days. Extremely rude "customer service" by wife and husband team. read more

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Always amazing quality and prices on plants & TCs!! Have great communication and do everything in their power to send great plants. Love OLN and will continue to purchase read more

Customer Service is terrible. I ordered a package that was never delivered. Despite multiple back and forth interactions with USPS where I was explicitly told I had to work with Orange Lake to get my package replaces, Orange Lake refused to assist me and was incredibly condescending as they told me to file a claim with USPS after I showed them my communications with USPS. No plant is worth working with these people. read more

Do not recommend. They show large plants in their pictures. They then send plants with two tiny leaves. False advertising. Not worth the price. read more

I ordered 3 tissues, 1 plant and 1 tissue kit. When I opened I noticed one of them was missing, mind you it was the cheapest one of them. I threw away the box as im not going to collect trash. Next day I emailed fhe support team and they asked me for the packing slip or a video of me unboxing it, I didnt know I was supposed to be some kind of influencer. They could easily review footage or do an inventory to check they missed one tissue. Trust me if I wanted to steal I would had said I didnt get the most expensive one. This company really gets a 0 for me and ill be filing for a charge back with my bank read more

Nice selection and fair prices. The plants I ordered arrived in a timely manner, were packaged well and the plants arrived in great condition. I had trouble identifying a plant and I thought it may have been sent in error. They responded to my inquiry so fast and provided superior customer service. I could tell that they valued me as a customer and I will definitely order from them again! read more

Love this nursery and their selection is incredible! Always waiting for Friday restocks! We had an issue with one plant in shipping but they made it right and have since made more successful purchases. Love love my plants read more

I placed my order on Tuesday and a sale i wanted in on came up the next day so I emailed customer service and they ever so kindly added it to my order from the day before saving me money on shipping. Plants came relatively quick, beautiful, healthy and well protected for their travel. I will be a Customer for life! read more

I placed an order for 28 plants (Sept 25, 2024)- not my first order or issue with this company but DEFINITELY my last. I received this order on Oct 5, 2024. Out of 28 plants, half of those had issues which had nothing to do with the shipping service other than possibly the multiple yellowing leaves. My order included 16 specific plants from their 4" collection, and 12 mystery 4" plants. They also sell "plug" sized plants, pictured on their website, and these are around 2". When I opened the order, the plants seemed pretty small compared to the 4" ones pictured on their website. So, after unboxing all and taking pics (necessary because of past experiences), I went to their website to compare. To my dismay, I realized most of these 4" plants I received were actually comparable to the 2" plug size (a few even SMALLER than plug size) and nowhere near the 4" sizes on their site. So, I then took pics of the plug sized one from the website, the one I received, and the 4" sized one from the website. After doing this, I decided to email the customer service listed to inquire about the sizes and find a resolution. I got a response later that day and I assume it was one of the owners that responded. They only acknowledged one issue I had brought up and ignored the other multiple ones I had explained and sent multiple pictures for. They stated that "Those plants are certainly not plugs and certainly quite a bit larger than our plugs". The pictures I sent were CLEARLY much smaller than the 4" ones. They also said that one particular plant had been in a 4" pot for months-attempting to discredit the size in the picture I sent. They did acknowledge that one of the plant types (I ordered 2 of each) was "on the smaller side" and offered a partial refund. I replied to this email repeating the many other issues and asking for clarification on why the pictures I sent were MUCH closer to the plug size. I also questioned why most of them still had on the mesh wraps around the roots (seedlings/plugs have these from when they are planted) and were loosely plopped into a 4" pot with soil added around it. The website states their 4" plants are "plants with robust root structures that come potted and ready to grow" and "their roots are already established in a growing medium". However, NOT ONE of the root systems was established in these 4" pots and most had mesh around the root system. They replied with "Yes all of our plants whether 2 inch, 4 inch, 6 inch etc will have our plugs on them. I can assure you we are not simply grabbing plugs & putting them in 4 inch pots"...but there were multiple ones that in fact did not have this mesh around the roots. They proceeded to say that "There is quite a size difference between our plugs & our 4 inches. Once I am back in the shadehouse tomorrow, I would be happy to put them side by side so that you can see the difference if you think that would be helpful". HOW would that be helpful if they're picking up a large 4" in their nursery that resembles the pictures on website and not acknowledging the pictures of the ONES I ACTUALLY RECEIVED? Four minutes later, they sent another email stating "I do hear how unsatisfied you are with your order. If you would like to send the plants back, we will gladly refund you for the plants". Again-absolutely NO acknowledgement of the clear as day size differences or the fact that it's clear plugs are being thrown into 4" pots, some soil added around mesh covered root system, and the price being upped $2+ (with much larger plants being pictured as the 4" size). I attempted one last response to explain and get some kind of acknowledgement and was sent "I do apologize for any inconvenience unfortunately I just don't agree with the assessment of the size of the plants. We have offered you a full refund if you would like to return the plants. We would be happy to do that for you as we wouldn't want you to be unhappy with your order". I'm not sure if this person is in denial, being deceitful/lying, or something else but the pictures are CLEAR on the very significant size differences. I also sent a picture of one of the plants that WAS close to the 4" size-because a stem had been saran-wrapped around the bamboo pole-breaking the stem in two but leaving it hanging by a string-the leaf strung over backwards. They responded with "I am not seeing any bends or breaks in the stems". There seems to be complete disregard for actual proof/evidence and either denial or cover-ups for any wrongs. This was the most absurd, ludicrous issue/response I have ever seen from any company. BEWARE. There are too many other online nurseries to do business with (that actually acknowledge and correct any issues) to continue having issues with this one. I'm understanding of human errors, slight discrepancies, and other such things but when there are pretty significant issues addressed-and they are not acknowledged/fixed, that's a NO. Only so many pics are allowed but I have many more! read more

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I feel shipping is sort of slow and Friday shipping causes plants to be in transit longer. On my first experience I Received a dead tissue culture even though spent the extra on cold weather packaging, but they did not replace It, I received a credit for 1/2 the price of the dead plant. I applied this credit toward a new order of tissue cultures. The plants came in great shape this time. this is 5 days later, I had repotted them into pots after 3 days, today they are still doing good in their new pots. Prices are good when plants arrive alive. the above is revised from my original negative review because of my new experience with their plants. I'm hoping to have more positive experiences with Orange Lake Nurseries in the future. read more

I just received my first order from Orange Lake Nursery. All of the plants were expertly packaged and arrived in great condition! One plant was missing from the order, so I emailed them and received an IMMEDIATE reply, explaining that they had had an issue with that particular plant not meeting their requirements. They had attempted to reach me by phone, but since I do not answer calls from unknown numbers, I did not receive their call. They said they had already refunded the money for that plant to my card, but they would be happy to add it to my next order - and told me when the plant will be back in stock. One could not ask for a better experience! Totally professional, courteous, and superior customer service!! As the representative said in the email: "Happy customers make happy plants! And we like both." read more

If I could give this a hundred stars, I would. This is one of the best nurseries ever and it's a well kept secret. Their pricing, the quality, the variety. I mean wow. If you're a plant lover, this has all the unique stuff you go hunting plant groups and Etsy for. read more