1. Orange County Data Center

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Santa Ana, CA

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Orange County Data Center

4.0 (1 review)

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14 years ago

Decent training facitlity for civil servant employees. Ample parking.

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Orange County IHSS Public Authority - Hours

Orange County IHSS Public Authority

3.0(12 reviews)
1.0 mi

Maureen the provider enrollment supervisor went above and beyond to help me after an important step…read morefor my ICT, inter county transfer was missed. It's not always explained during the home visit. As the social workers handle home assessment yet there is also a re enrollment required after a move. I am a provider for my disabled son. When my timesheet didn't come up and it said "no recipient to display" on state system. I panicked of course. I was stressed beyond with NO idea what was happening. *ALL providers need to RE-ENROLL in the new county as an OC provider. In any new county when you move. I was instructed talk to the supervisor Maureen, she emailed me the forms and specific instructions. Plus was VERY PATIENT as I called with questions a couple times! Feeling fear and overwhelmed. After taking paperwork in.. I was instructed wrong and didn't know it by someone in lobby, different than what Maureen said to do. Luckily I emailed a thank you before and it was directed to Maureen, so after telling her I dropped my packet in a box in lobby. Maureen helped me yet again, to be sure my paperwork was not delayed more. Listen to her instructions and follow them exactly and it will be OK. *Providers reading this* Be sure to ASK your Social Worker during the home visit or call IHSS after the home visit to see when you can submit the re enrollment forms. It is a part of the process. I was treated with patience and kindness when I was stressed and again when following up by email. We need more kindness in situations like this and I was definitely shown that from Maureen and by 2 out of 3 people when I called, most were very kind and helpful.

I just want to say IHSS is honestly one of the best programs out there. I know caseworkers are…read moreincredibly busy, but the people I worked with were not only helpful, they were genuinely kind and made the whole process feel so much less overwhelming. I especially want to recognize Michelle Nyugen. Michelle was truly amazing. She was so patient, caring, and informative every step of the way. She took the time to explain things clearly, followed through, and made me feel supported during a really difficult spinal injury case. Michelle helped me the most, and I am very grateful for her. Desiree Concenial was also very helpful, knowledgeable, and sweet. And Nancy Chang, who works with appeals, was outstanding. She was professional, responsive, and incredibly helpful. All three of them are exceptional and deserve to be recognized for their hard work and compassion. Thank you again, Michelle. You were truly the best.

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Orange County IHSS Public Authority
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Orange County Data Center - publicservicesgovt - Updated October 2026

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