After having a scheduled Lyft not show up and both Uber and Lyft with no drivers to get me to an early morning flight at PVD I almost gave up hope. I called and within 8 minutes Kevin showed up. Got me to the airport with no issues and was a great conversation on the way there. Ask for Kevin. If we can get more people to use their services we can save this business from closing down. read more

The cab was dirty and extremely late. (See: rubbish and cup holders) However, the driver himself made up for it. Got us to our destination safely. Would be one star if not for the drivers personality. read more

Absolutely disgraceful. They have one lovely driver who took me to Narragansett once because I happened upon him dropping someone off at Kingston Station. I'll give him 5 stars. But next time I tried to call the dispatcher was very rude, claimed they made no reservations, and hung up on me. They have lost my business for good. You'd think since they are the only ones now serving the area, they'd be bending over backwards to be helpful and attract customers. read more

Wow. Terrible experience with Orange Cab. Yelp and their own website say they cover the North Kingston and Narragansett areas, and I've ridden with them in these areas a dozen times before. I need a ride in two weeks from the Block Island Ferry to Providence, so I call them to book it. Woman answers the phone. I start to talk and she cuts me off "YEAH WE DON'T BOOK IN ADVANCE YOU HAVE TO CALL SAME DAY." Stunned at her tone I say "Okay, so to book a ride from Narragansett to Providence at 9am for a date two weeks from now I have to call at 8am on the same day?" "YEAH WE DON'T DO RIDES ON THAT SIDE OF THE BRIDGE SORRY HONEY." I'll just chalk it up to her having a bad day but wow. So much for that $120 cab fare. I'll rent a limo I guess. read more

Was hesitant to use this cab company after reading the reviews but after spending an entire weekend in Newport where this was the only taxi service available (no Uber's, all other cab companies closed due to covid), Orange was entirely reliable the whole weekend. We called an hour in advance to schedule each of our pick ups and the drivers came on time. Would use again!! read more

Horrible experience with Orange cab. I scheduled a ride from Naval Station Newport, Rhode Island all the way to Boston Logan airport. The ride was for 3am and confirmed. The driver picked me up (smelling of cigarettes and slight B.O also in the van). As we began the drive I reminded the driver that I needed to go to Boston Airport when he said we're heading to Providence airport. He threw a fit and became very annoyed. In fact, his driving became slightly sporadic. He refused to take me all the way to Boston airport, and complained all the way to Fall River, MA. He pulled off the highway into a closed gas station. I had to call an Uber to complete my trip to Boston. He also notified me that the trip from NS Newport, RI to Fall River was already $62.00. He said the whole trip would be around $375.00 which was absurd. When the Uber arrived he was surprised that I was charged that amount already, let alone the ridiculous price I would've incurred if I kept going with orange cab. Never again will I utilize this company or taxis in general if I can avoid it. read more

Guy arrives, turns meter on, castle hill inn to downtown costs $23 and he tells me the tax isn't included in the meter. Ended up costing like 28 bucks after tip (my wife, ever generous, paid) My Uber the way home was $8. Nicer car, no annoying job radio, no tip, easier and driver wasn't a skeeze. read more

Service varies depending on the driver but they pick you up quickly and know every bar and restaurant in the area. If you need a ride during the night shift ask for Bruce. He's nice, friendly and will tell you the best places to go. read more

Awful customer service... Outside of the van smelling like an ashtray and the driver giving us her life story and guilting us into participaing in a conversation we weren't interested in, at least they were on time. However, they failed to provide a reciept and told me to "call orange to have one emailed to you"... When I did so, I was told if I didn't get one at the time, they can't send it to me. I was there on military orders and now will have to FIGHT to be reimbursed the more than $100 cab fare from Newport Naval base to Providence. They certainly profit off of the military that HAVE to use a cab to get around, but won't even provide basic customer service. Use Uber. read more

This shuttle service from airport to Newport is a total disaster. It arrived 15 minutes late. The driver did not help women with suitcases. They had no place to put suitcases in the van and so the bags took all the legroom. The AC didn't work for the passengers in extreme heat- but apparently the driver was comfortable. The 25-minute ride took over an hour as we kept going to hotels where he had no passengers that wanted to go there. When we go to the Marriott, where 6 of us were headed, he drove through and headed to the next place, until we all yelled. Then he asked why we hadn't specified Marriott. Clearly, we all said Marriott to him when we boarded at airport. There were 7 passengers and 6 had declared Marriott...! My advice- take a taxi, hitch-hike, share a cab, but do not get suckered onto this disaster. A few years ago the shuttle worked well- now it is a disaster. read more

Plain and simple, our cab was 15 minutes late, which is unacceptable for an airport run to catch a first flight out. We called ahead for a reservation and reconfirmed the night before. Their dispatch DID NOT answer the phone, the driver could not find the house, and we learned enroute that the driver also had a passenger drop off that clearly contributed to her being late. Similar to some other reviews , our driver was courteous and professional. Clearly it is the management that's the problem. Save yourself a headache and avoid this taxi service. read more

I just got done waiting for a cab at Stop & Shop Bellevue Ave in Newport, that was supposed to take 20 minutes, but after 45 minutes, no cab showed up. Here is the timeline of my calls 1:44pm Call placed for cab service, told 20 minutes by dispatcher. 2:09pm call placed to find out what was going on with it, was told he was on his way 2:25 Called, No Answer 2:27 Called No Answer 2:29 Called No Answer. That was just today, yesterday, almost the same thing happened with a cab call from CVS on Bellevue, the cab never showed up yesterday, so I walked home. Unfortunately, they are the only show in town, in Newport, so they have a monopoly. I am reporting them to the PUC, because this was not right. read more

THIS REVIEW IS FOR ZERO STARS‼ I flew 3000 miles to go to a wedding. I called at 8am to make a reservation for a 2pm pick up. I called at 2:02 to ask when to expect the driver. I was told I did not have a reservation. I asked to speak to the man that had answered at 8am -I was told he was already gone and we don't have any reservation. I missed the bride walking down the aisle. read more

Genuinely terrible. Have called 20+ times over the past 3 months. Have gotten 1 ride. They're always over an hour away somehow or don't answer. read more

Earlier today, I called nd ordered a cab for my autistic son, for pickup at Kingstom Amtrak station, due to mixups between his mother (who lives near there) and me (I'm near Boston). Orange Cab was recommended by whomever had answered at Kingston Station, and when I called them, they promised me they would be there when his train arrived, and wrote down his name, train number, my number, etc. Train then arrives and... NOPE. Nobody there. My autistic son is left waiting alone, afraid, in an unlit, dark station for 1/2 hour. When I called the cab company they did not care one bit, gave a weak excuse that they had written it down for the wrong day by mistake!!. THIS COMPANY DOES NOT DESERVE EVEN "ONE STAR," AND DOES NOT DESERVE TO BE IN BUSINESS! STAY AWAY! read more

Don't count on Orange Cab! If you elect to use them, have a backup plan. Planned to take the first shuttle and called the night before to set up a cab to the pickup. Cab didn't show, and when I called they had no record of my call the night before. Parking at TF Green in the Express E lot is not expensive and less than your fare for up to two weeks when all combined. Drive and park at the airport, and use Uber, Newport! These guys don't want your business. read more

Scheduled a cab ride last evening for the morning...cab was 17 minutes late. When calling dispatch the lady told me cab will be there in 5 and hung up on me. Definitely won't be using this cab service again. Unfortunate since the two cab rides I used the past 2 days were wonderful. read more

Wish we'd read the reviews before we booked with Orange Cabs. The metered rate is extortionate. I live in NYC where cabs are expensive and the rate was at least twice NY rates. Also, they charge you tax on top of the metered fare. Surely that is illegal. I've travelled the world and never been charged anything (except discretionary tip) on top of the metered rate. We paid $52 before tax and tip for a 25 minute ride. We got a Lyft on the way back and it cost $17 all in. Unbelievable read more

And we all wonder why these businesses are suffering in the face of better options. Call for a cab. "It'll be there in 25 minutes." Start a timer. At minute 22, I go outside and watch as it pulls away. Call the dispatcher and ask why the driver pulled away and was told "he waited a while." You told me 25 minutes, I went outside after 22 minutes. How exactly does that math work? So I am going to make it simple. Not only am I never going to use you again, I am going to do my level best to avoid recommending you. I tried to use the local company but as service continues to diminish, I guess it really doesn't pay. read more

Do not use this company!! They quoted us 10-15 minutes and 1 hour later we were still waiting. Once the cab finally showed up we thought "The worst is over, we are on our way." We were wrong. The meter read $10.50, the driver paused and said $14.00. You had extra passengers. He said "If you have a problem, call my boss" we did, but more on that later. They clearly display an American Express sticker in the window but when we handed one over to the driver, it was rejected. He said, "If you have a problem, call my boss" we did, but more on that later. So finally our non-Amex was processed and we asked for our receipt to be emailed to us. Rejected again, same response. He said "If you have a problem, call my boss" we did, but more on that later. We paid and exited because according to the driver all of our issues were because of his terrible boss. We should just call her. Ok, we did. The dispatcher/manager was rude, unprofessional and unapologetic. If you want to be late, over charged and annoyed please call Orange Cab. Their number is 1-800-WORST-CAB-EVER read more

This place is the reason Uber exists. Uber from Providence Amtrak to Newport was less than $40, this sh*t hole cab cost $150 on the same exact return trip. 2 dispatchers couldn't have been more rude. Can't wait to see these thieves suck the air out of their cigarette-wreaking cabs when Uber makes it to Newport. read more

One of the worst Cab companies ever! Driver's very rude. Dispatcher never sent driver to pick us up.

I just got in an orange cab...the overwhelming smell of cigarette smoke (had hVe just put it out in my driveway) was ridiculous. Please have your drivers smoke outside the cab. I unfortunately have a very negative reaction (respiratory) to cig smoke. Also I'm sure I'm going to smell like smoke the rest of today during my biz meetings...not good read more

This is without a doubt the worst and most irresponsible cab company anywhere, don't expect them to help with your luggage or even double check to make sure you have all your belongings, I left 1 of my 5 bags in the cab when the cab left, the supervisor said the drivers brings to office anything left behind,,, well what about when the driver is oblivious to what passengers bring in & out of cab when they don't jump out help when receiving & unloading passengers,, obviously the next passengers took my LV bag & the driver is totally unaware whats us going on in his cab! read more

Absolutely horrendous!! The cab we requested never showed... After calling we were hung up on... Twice. Then told we "wouldn't be getting a cab tonight." If I could give no stars, I would. You'd be better off walking. Or hitchhiking. Or taking a mule. To use the word "service" is a complete misrepresentation of what Orange Cab actually provides. The most heinous customer support/service I've ever experienced. Seriously, I'm at a loss of negative adjectives to describe just how awful this company is. read more

Used them twice now. Was told I could only call thirty minutes early for local calls then when I hit my window told it could be over forty five minutes. Not to mention the company as a whole has never been exactly pleasant to work with. read more

What are people talking about? I called to reserve since it's a long holiday weekend 2 days before and I did get a lil worried seeing the reviews but as our train approached I called and the lady that picked up said bob will be picking us up in an orange cab and as soon as we got off Bob was there and very nice. Great service! read more

Sue....oh Sue...you are the worst cab driver on earth. Rude and intrusive. Also combative with my friends who were not being anything but nice to her. She stopped the car because people were "swearing" but she wouldn't mind her own business. Taxi drivers need to drive us home and mind their own business. I can see why she was fired as s social worker (information she volunteered) since she had to be the alpha female the entire trip. Oh and she dropped us off at the base 2 miles from our destination. read more

Tried to get a 10 minute cab from The southern end of North Kingstown to the train station in Kingston. The guy on the phone made me say I wouldn't get an Uber before he told me the insane price of $60. Ended up getting an Uber for $10. 600% markup? Good luck lasting with competition in the game, you crooks. read more

Just found THE BEST ALTERNATIVE to The scuzbags at Orange Cab - UBER. Completely 1009% awesome experience - beautiful car, respectful and well groomed driver, and WAY less expensive. Will NEVER take Orange again - will ALWAYS UBER. read more

I did not like the driver. We payed the driver enough because we always do. But he would say sth like "did i say sth offensive?" And we said no. And he would be like " then i wonder why u guys r giving so small amount of tip?" So we were really surprised and annoyed that we gave him one more dollar... So rude.. We never had problems with giving tips to taxi drivers before! read more

To all you idiots there is sakes tax added and uber is cheaper because THEY OPERATE ILLEGALLY it's easy to be cheap when you don't obey rules and regulations do you think the guy really made money charging you $8 going to Castle Hill when he's paying the gas and uber takes 20% and you Cheapskates don't even give him a tip. You're the real scum bags read more

Seriously? ??? Denied riders at 2am on saturday for having been drinking?? Wtf?? Take an uber. Use code PHKQN for your first ride free! Too many service denials. read more

This business exists solely due to lack of sufficient competition. Rhode Island needs more UBERs!! Orange cab still calls in credit cards, like it's the nineties. My last diver spent our ride complaining about her gps, and blaming it for how long she took to arrive. She didn't wear her seat belt. She drove off before i had the door shut. She tried to convince me to get out and go get cash. Horrible. read more

Definitely regret using this company. We were quoted $70 for our trip when we called, but we were charged $104. In addition to the exorbitant pricing, the driver was texting and driving, almost crashing into a cement median. He charged us more than what the meter stated, adding in his own math and calculations. When we told him we were quoted $70, he said that the person who told me that was wrong and they don't know what trips cost. This company needs to get their stuff together and learn how to communicate effectively. read more

Called for a pick up at Kingston train station at 3, nothing showed up at 3, nothing showed up at 3:15. Called at 3:25, was told that it would take another 20-25 minutes... The operator was completely unapologetic about my cab being almost an hour late. Still waiting as I am writing this review. Who knows if they will ever show up. Update: cab showed up at 3:51, 51 minutes after my scheduled pick up. The driver was somewhat courteous, but not enough to change the overall horrible experience I had today. read more

They literally won't pick you up half the time. As unorganized as you can get. Just now I had a few guests wait 30 minutes (I work in a hotel) when they said they would be here in 15. When I called back, they said someone already came and left. No phone call. No driver asking for people at the front desk. Nothing. This is merely one time out of many, many other bad experiences I've had with them. The worst part is that it is practically the only taxi service around here (Aquidneck Island). Taxi companies may be complaining of the popularity that Uber is amassing, but until they get their sh!t together, they need to hold their tongues because if they aren't going to do it, then someone else will. Seriously, if you want reliable taxiing services in RI, or at least Aquidneck Island, it is honestly better to set up an account with Uber than to use these guys. It's a shame they drove out Cozy Cab. read more

Ordered two cabs hours before needed. Followed up two hours before needed cabs. Only one cab showed up...20 minutes late! Driver was very unprofessional. Jumped out of his car and lite a cigarette to "shoot the breeze". I'm from NY and don't shoot the breeze when I have places to be. The actually cab smelled like garbage and I'm sure the driver was drunk. The rest of the girls that could not fit in the cab had to drive themselves to Newport in order to make our reservations. Customers service is awful. Dispatcher lacked communication. Always staring car is around the corner.... 20 minutes later. read more

Orange Cab picked us up off the Point Judith ferry within 10 min of us calling. I schedule them to take me to the airport. Orange Cabs are easy to spot. In my experience, the drivers are professional and on time. read more

No cabs available on literally the busiest weekend of the year. Not once, but two nights in a row (Friday and Saturday). Absolutely unacceptable. read more