I've been living at Brookchester Apartments for six years now. I put in my service request and…read morewithin an hour, Juan was there to help. He was very thorough and extremely safe with making sure my electrical issues were settled. I can honestly say that I never have an issue when it comes to getting things fixed. The maintenance department has always been professional and fast acting towards any of my requests.

Edit: My neighbors have encouraged me to edit my 5 Star Google Review to 0 stars after a recent…read moreincident. Brookchester Leasing Office and Management have been repeatedly ignoring my Emails and simply closed my Service Request, ignoring it as well. The negligence and unprofessionalism is huge here After the recent snowstorm, I spent hours shoveling by my garage so my car could back out. I even helped shovel a little bit of the neighbor's garages. I saw the next day where I had previously shoveled was piled up. I couldn't back out. I didn't know if it was the neighbors or snow plow or maintenance so I called the office. Ms. Alis was helpful and so was Mr. Ramon that I could put up signs. I'm very active in the community and wanted to be helpful so I did put up signs on my garage and surrounding it, where they could be visible since they have been piling on top of the snow pile more and more and more. Ms. Denise called me that we can't actually put up signs which I apologized for. She knows I love living here and my intentions are to help others and give reminders. I even volunteered to clean them up but she said someone else did. But my neighbors informed me it wasn't cleaned up at all and they were very concerned that whoever supposedly did, actually stuffed the flyers on my garage, blocking my access to unlock and open it. They mentioned it was very disrespectful and very unprofessional. We are curious of the name of this person who did this to my garage. Although I am patiently waiting a response back through email, I was encouraged to submit information about it on the community wall, portal, service request, and Google Maps. Original 5 Star Review Before Brookchester Showed Who They Really Are: Thank you so much to the staff for facilitating the moving in process, especially Iurri with the information and Casey with the paperwork. Very helpful. I'm excited to be a part of this community

You will hear the neighbours through the walls. We live across the hall from a child who cries a…read morelot. When we brought this up with management, they were unresponsive. Within a few hours of signing the lease, we reached out to the leasing specialist for help. He suggested that we buy a white noise machine, weather strips for the doors, sound dampening curtains, and other products. We purchased all of them at our own expense. We continued to reach out for help from management, but communication was extremely slow. Eventually, we were able to arrange an inspection. During the inspection, Chris Teresi acknowledged that the sound was horrible. Additionally, he noted that the doors in our apartment are warped and poorly cut. After weeks of waiting, we were told that new doors were ordered and on their way. Then, a few days later, we were told that no doors would be coming at all.

I have had a great experience at Continental Gardens with Nick Gordon. He has been responsive and…read morevery professional. The area is safe and the renovated apartment is wonderful. I got a parking garage so I have no issues. I find this building extremely clean, quiet at night and a great place to live.

I live at the Washington promenade, and our complex manager Charles goes above and beyond to make…read moreour lives easier here. When it comes to our packages he does a job of separating our packages and a very very convenient to pick up! Thank you Charles!! Richard S.

Our experience with Washington Promenade in Dumont was extremely disappointing. From the very first…read moreday, we had to deal with unbearable, deafening noise from an air conditioning unit located in the living room, noise that does not meet NJ standards for permissible noise levels. Because of the location and intensity of the noise, basic daily life in the apartment was nearly impossible. We couldn't have a normal conversation, work from home, relax, or watch TV without discomfort. We had to wear noise cancelling headphones throughout the day and turn the TV to the extremely high volume just to hear -- and even then, when the air conditioner was on, and the TV was literally screaming in the room, we barely heard. It was unpleasant, unsustainable, and simply not livable . We suffered from migraines and spent most of our time trying to be out of the apartment. Despite repeated complaints, multiple service tickets, the maintenance team offered no serious or professional solution. Their attitude was dismissive -- "It is what it is." Even after escalation to management, no real effort was made to address the problem or help us find a workable solution. When our children returned from college, the situation became truly unbearable, and we had no choice but to leave early with significant and excessive financial costs, not to mention logistical hassle that fell on us. Basically, management sidestepped the issue, stubbornly holding us responsible for ending our contract by leaving early while taking no meaningful or professional action to resolve a clear and ongoing problem, likely because doing so would involve costs. It's easy to be nice and super polite when everything's fine. But real responsibility and real accountability are shown in how you respond when things go wrong , especially in a building where people trust you with their home and well-being. We strongly advise anyone considering this building to look elsewhere.

Here we go in the winter. Heat is off all day long. So cold and then it comes on in the middle of…read morethe night. And all you hear is banging and clanking from the radiators. It literally sounds like someone is taking a hammer. Wakes you up in the middle of the night. If you are on the bottom floor forget about it , you will not get a good night sleep in the winter time. My friend lives here. It's just a matter of time before everything breaks down. I'm on the verge of reporting this place. Nobody should have to live like this. Not to mention the plumbing. That's a whole other review. The two most important things for your tenants are plumbing and heat. If either one of these two breaks down you're going to have many lawsuits. Don't be a slum lord fix the problems!!!!!!

If I could give negative stars I would. Had a similar issue with the person that described Nancy as…read moreracist. I was told 2 units were available and made the appointment. Nancy cancelled and assured me no one would take the unit I was first and she was the only person showing them. She scheduled another appointment for the next day. Next day comes around both units get taken. I get why do you even want to come here . Like it was too good for me. I ended up going and questioned her about the racism. I get asked if I am dominican I am not. I told her I was Puerto Rican and get the classic I know a Puerto Rican response.Did not want my application and scoffed when I told her I needed a garage for my car. Is she racist? You can decide for yourself. Is she rude , unprofessional, and dishonest? In my opinion 100 percent yes.

I've rented at Avalon communities for over 7 years, and unfortunately, Avalon Teaneck has been the…read moreworst experience by far. If I could rate them 0 stars, I would. Cleanliness: Both times I changed units, the apartments were handed over in unacceptable condition. They weren't cleaned before move-in, and it took multiple complaints before anything was addressed. Maintenance: Constant issues with broken items both in the garage and in-unit, and rarely did things get properly fixed. Management & Communication: The leasing and management teams were consistently misaligned, providing me with misinformation they refused to acknowledge. Even now, Avalon won't give me a clear explanation around an "accelerated rent" situation that I've been left to deal with. Accountability: The manager, Jamal, has been unwilling to own up to the fact that his team (Niko and Patti) shared incorrect information with me. Instead of resolution, I've been met with avoidance. I have been trying to sort this out for over a month. For years I spoke highly of Avalon and recommended them to friends and co workers. After this experience, I can't in good conscience do that anymore. It's disappointing to see a company I once trusted fall so short in integrity, accountability, and customer care. Shame on Avalon Teaneck for treating long-standing residents this way. Do not rent here.

This is a newer property which looks great visually but has some unseen downsides…read more 1. It's part of the Avalon system who are exceptional at creative fees, invoicing, billing, and following up to collect. However services and speed tailored to residents are lacking. 2. If you're not familiar with NJ law, there is fine print in your application stating that apartments can collect a "reservation fee" regardless of whether you sign a lease. What does this mean? If you submit an application and are approved, the clock starts ticking. If you don't move in, Avalon will charge you daily rent up until you cancel. Wait, what? Yes, that's right. No lease, no move-in, yet you're paying rent. Refer to #1. 3. Past this, the bedrooms are tiny. A king-sized bed is a squeeze. This is why I couldn't move in. 4. There are railroad tracks just behind it. Loud. 5. It's not a walkable location to really anything so you'll be driving a lot. Limited convenience.

My apartment in Dumont Terrace was a good fit for a first solo apartment...but it was not without…read moreits flaws. NEIGHBORHOOD: I enjoyed walks around the peaceful neighborhood, and being walking distance from Stop and Shop, Walgreens, Staples, Dollar Tree and Bottle King. Maybe the biggest highlight was that every neighbor I met was incredibly sweet and kind. Was it quiet? Yes. But fairly often there were police and fire trucks, dogs barking, people yelling, cars blasting music or speeding down the street as a cut through. PESTS: In the summer I dealt with gnats and fruit flies. I keep clean and spray the door so I only ever had three roaches. However, in the spring I had a termite infestation in the rotting wood of my coat closet and management was unhelpful in resolving the issue, so I dealt with it on my own--spraying poison and caulking the closet. A big on going issue was squirrels in the attic scampering around all day and night, often waking me up. Calls to management and the Super were ignored and ineffective in solving the issue. MANAGEMENT: I am so grateful that any time I had a leak or clog, the Super would come within the next day and fix it perfectly. Management is based in the city, can be rude and unsympathetic and unhelpful about any problems. PARKING: Sometimes in the winter there were NO spots left to park in! Unfortunately, many tenants park on the line in these narrow spots, or double park, leaving even less spots. Dumont does not allow street parking during winter months, and there is either not enough parking spots for all tenants or there are unauthorized vehicles parking in the lot. This also made it impossible to host my friends and family from out of state! FACILITY: I loved my beautifully renovated kitchen and bathroom, however the doors were the original doors...they were so old that they did not have locks, and were very diffuse to open and close. The heating system was a steam radiator with an incredibly intense heat, but would regularly shut off and not come back on for hours even when it was freezing out. When the heat would rush into the pipes they would bang alarmingly throughout the day and night at random intervals...often scaring me awake. If the smell of smoke is an issue for you, just be aware that any fumes easily carry across apaetments and from outside in. At the time that I lived there the grounds were wildly unkempt...trash, weeds, overgrown roots, no appealing landscaping, and disheveled buildings. A few mornings I would wake up and without any notice there would be zero water running to the apartment for an hour or two. Often in the summer there was no cold water to cool down with, and in the winter there was no hot water to shower and do dishes. SECURITY: There were multiple rounds of building inspections that tenants had to be present for but took place during regular work hours. I was put in an awkward position not being able to get off work with such short notice but not wanting strangers to walk through my apartment unatended. Then, a week after these inspections, I came home one day, and without any warning, someone had come in my apartment and installed a chain lock on my door. It was incredibly unsettling that someone had been in my apartment without any permission or warning. In conclusion, I do not regret my time there. But I now live in a nearby town in a beautiful apartment with a comparable price to how steep they were about to raise my rent in Dumont. Obviously every apartment has its own perks and flaws but I just want to be honest about my experience for considering renters.

The Landlord John is a piece of shit. He doesn't answer calls and when he does he has such an…read moreattitude. I had leak in my roof and he came in and patched the hole half ass job. There is still a huge patch and never fixed the actual problem.