I live at the Washington promenade, and our complex manager Charles goes above and beyond to make…read moreour lives easier here. When it comes to our packages he does a job of separating our packages and a very very convenient to pick up! Thank you Charles!! Richard S.

Our experience with Washington Promenade in Dumont was extremely disappointing. From the very first…read moreday, we had to deal with unbearable, deafening noise from an air conditioning unit located in the living room, noise that does not meet NJ standards for permissible noise levels. Because of the location and intensity of the noise, basic daily life in the apartment was nearly impossible. We couldn't have a normal conversation, work from home, relax, or watch TV without discomfort. We had to wear noise cancelling headphones throughout the day and turn the TV to the extremely high volume just to hear -- and even then, when the air conditioner was on, and the TV was literally screaming in the room, we barely heard. It was unpleasant, unsustainable, and simply not livable . We suffered from migraines and spent most of our time trying to be out of the apartment. Despite repeated complaints, multiple service tickets, the maintenance team offered no serious or professional solution. Their attitude was dismissive -- "It is what it is." Even after escalation to management, no real effort was made to address the problem or help us find a workable solution. When our children returned from college, the situation became truly unbearable, and we had no choice but to leave early with significant and excessive financial costs, not to mention logistical hassle that fell on us. Basically, management sidestepped the issue, stubbornly holding us responsible for ending our contract by leaving early while taking no meaningful or professional action to resolve a clear and ongoing problem, likely because doing so would involve costs. It's easy to be nice and super polite when everything's fine. But real responsibility and real accountability are shown in how you respond when things go wrong , especially in a building where people trust you with their home and well-being. We strongly advise anyone considering this building to look elsewhere.

PROS: This complex is very nice when it comes to the quality of the building. The landlord is very…read morenice and they take care of you well by replacing any appliance that breaks down overtime. They also replace the carpets and wallpaper every time a new renter comes in CONS: The parking lot is located in the back while the entrance is in the front which isn't convenient. There also located on a busy street which isn't good overall: nice apartment complex overall. A bit pricey but quality matches it. They also have tons of parking, but the lot is located opposite side of the building from the doors

I've rented at Avalon communities for over 7 years, and unfortunately, Avalon Teaneck has been the…read moreworst experience by far. If I could rate them 0 stars, I would. Cleanliness: Both times I changed units, the apartments were handed over in unacceptable condition. They weren't cleaned before move-in, and it took multiple complaints before anything was addressed. Maintenance: Constant issues with broken items both in the garage and in-unit, and rarely did things get properly fixed. Management & Communication: The leasing and management teams were consistently misaligned, providing me with misinformation they refused to acknowledge. Even now, Avalon won't give me a clear explanation around an "accelerated rent" situation that I've been left to deal with. Accountability: The manager, Jamal, has been unwilling to own up to the fact that his team (Niko and Patti) shared incorrect information with me. Instead of resolution, I've been met with avoidance. I have been trying to sort this out for over a month. For years I spoke highly of Avalon and recommended them to friends and co workers. After this experience, I can't in good conscience do that anymore. It's disappointing to see a company I once trusted fall so short in integrity, accountability, and customer care. Shame on Avalon Teaneck for treating long-standing residents this way. Do not rent here.

This is a newer property which looks great visually but has some unseen downsides…read more 1. It's part of the Avalon system who are exceptional at creative fees, invoicing, billing, and following up to collect. However services and speed tailored to residents are lacking. 2. If you're not familiar with NJ law, there is fine print in your application stating that apartments can collect a "reservation fee" regardless of whether you sign a lease. What does this mean? If you submit an application and are approved, the clock starts ticking. If you don't move in, Avalon will charge you daily rent up until you cancel. Wait, what? Yes, that's right. No lease, no move-in, yet you're paying rent. Refer to #1. 3. Past this, the bedrooms are tiny. A king-sized bed is a squeeze. This is why I couldn't move in. 4. There are railroad tracks just behind it. Loud. 5. It's not a walkable location to really anything so you'll be driving a lot. Limited convenience.

I have been working with Karla Cino for 15 years and she is an excellent realtor! I work with most…read moreof the top realtors and Karla is one of the best you will be able to find. Karla surrounds herself and her clients with the professionals you need to work as a team to assure a successful transaction that closes on time and leaves everyone happy!

Karla Cino is one of the industries best realtors in NJ and NY. Her line of communication for the…read morestart of the deal to the final close is top notch. One of my favorite qualities of Karla is her ability to deal with the senior population. Nothing is worse than trying to move a senior resident and Karla makes the process very convenient and accomadating for everyone involved. If you have any questions for Karla, she always has advice about buying a home and when she doesn't have that answer, she has the right connections that will. Her networking skills are amazing and is a true example at why she is as great as she is.

Just moved in! Could not be happier with quality of construction and how quiet it is. Train passes…read moreby couple times a day but only last max 1min.

Train is insanely loud and runs all night(which the landlord didn't disclose) Landlord not…read morerespectful of keeping things quiet (does.most of the building maintenance during the time tenants are home which leads to a lot if noise in your apartment) Does not notify tenants of construction in the building (Really loud renovation going on upstairs and was awoken by the noise at 8am on a Saturday) Repeatedly complained about the dishwasher not functioning properly and keep being told it is just the soap (which is not true at all) The apartments arw decent but the lack of communication and willingness to take into concern tenants is troubling

Edit: My neighbors have encouraged me to edit my 5 Star Google Review to 0 stars after a recent…read moreincident. Brookchester Leasing Office and Management have been repeatedly ignoring my Emails and simply closed my Service Request, ignoring it as well. The negligence and unprofessionalism is huge here After the recent snowstorm, I spent hours shoveling by my garage so my car could back out. I even helped shovel a little bit of the neighbor's garages. I saw the next day where I had previously shoveled was piled up. I couldn't back out. I didn't know if it was the neighbors or snow plow or maintenance so I called the office. Ms. Alis was helpful and so was Mr. Ramon that I could put up signs. I'm very active in the community and wanted to be helpful so I did put up signs on my garage and surrounding it, where they could be visible since they have been piling on top of the snow pile more and more and more. Ms. Denise called me that we can't actually put up signs which I apologized for. She knows I love living here and my intentions are to help others and give reminders. I even volunteered to clean them up but she said someone else did. But my neighbors informed me it wasn't cleaned up at all and they were very concerned that whoever supposedly did, actually stuffed the flyers on my garage, blocking my access to unlock and open it. They mentioned it was very disrespectful and very unprofessional. We are curious of the name of this person who did this to my garage. Although I am patiently waiting a response back through email, I was encouraged to submit information about it on the community wall, portal, service request, and Google Maps. Original 5 Star Review Before Brookchester Showed Who They Really Are: Thank you so much to the staff for facilitating the moving in process, especially Iurri with the information and Casey with the paperwork. Very helpful. I'm excited to be a part of this community

I have plenty of pros and cons about living in Brookchester. I've lived here for 16 years. The most…read moreannoying problem I have is the banging heating pipes every Winter/Spring. They can fix the problem but they won't. It's the weekend and I was promised on Friday that they'd turn off the boiler for some peace, but they didn't. I can't sleep. The pipes are right beneath me. I know the buildings are old, but this is intolerable. Do better, Brookchester. We pay a lot of money for rent.

Living here, they turn the furnace temperature down to 42-LEGAL TEMPERATURE IS 55, IN THE WINTER…read more They got a fine for every building for doing it. I had a parking space in handicap for my husband who had s liver transplant-they took it away, and now SOME VISITOR OF A DIFFERENT ORIGIN HAS NO REGARD for the space. I HATE THESE PEOPLE. They also gave us a bad reference because I STAND UP FOR WHAT IS RIGHT! Kent Arms won't let us rent from them!!! If we could afford our own place and have my own driveway I WOULD LEAVE-NOT AFTER WHAT THEY SAID ABOUT US!

After four years of windows, plumbing, original floors from the 70 I moved out. When I moved in I…read morecouldn't stay because the previous tenants hadn't left in time for the apartment to be cleaned properly and floors to be resurfaced and sealed. So I had to find somewhere else to stay for a few nights. They never replanned the floors, just slapped a new clear over top, right over bobby-pins, screws, bugs... They take a $750 dollar non refundable apartment refurbishing fee in the beginning. When we left they charged us $350 because they claimed we had "damaged the the fridge and the oven" I left them exactly as I had recover them when I moved in, a little dirty. Keep in mind the appliances are from the 90's and we're extremely used when I came in. Also because the " floors were scratched.. the scratches we underneath the clear sealing they had put over the never properly resurfaced floors, the toilet from the apartment above leaked and my ceiling had to be cut open 3 times. Don't move in here, if you do, take detailed videos of everything before and after you leave...