Was at Evergrren Health Urgent Care 5/15/26. Front desk staff friendly and got me in to see MD…read morequickly. From there - it was pleasant. I was referred to a specialist as I had an ankle injury. Would highly recommend

I called first to see how long the waiting line was and they said 30 min…read more The person was very cordial. When I arrived, the desk lady was most cordial and helpful and while I was talking to her a gent came up and assured me they would get to me as soon as a room opened. Not sure if it was my age (78) or what but that was nice. I waited about 15 min and was in to a room where a young lady did all the normal. The doctor was exceptionally thorough and concerned with my condition. We discussed and settled on next steps. I was really impressed with the doctor's care and I've had plenty of experience on the patient side of the practice of medicine. Wish she was my primary.

Worst ER I have ever been to. I've had better care in the middle of nowhere Nevada. The nursing…read morestaff disregarded my pain and were more focused on moving me to a back corner room so they didn't have to hear my moaning in pain. My wife (who's also a nurse at a different Swedish facility) asked my nurse to call pharmacy and expedite verifying my pain meds but the nurse sarcastically responded "Congratulations, you're a nurse!" Refusing to call pharmacy, and said "We can all hear him screaming..trust me". There were three nurses sitting at the nurses station periodically giggling and looking at their phones when my wife made the request. However the doctor- Casey M Krebs was by far the worst part of my visit. She seemed incapable of creating a care plan and didn't show any urgency. She seemed more focused on pacifying us for the moment and quickly leaving the room than actually helping us understand our options or initiating the process of me transferring to a hospital with urology. We were still asking her questions as she was trying to close the door and leave. It was obvious she did not like it when my wife asked any questions on my behalf, and completely disregarded her concern that the CT results showed severe hydronephrosis. The doctor said "That is not the focus. Im not concerned about his hydronephrosis, Im concerned about his kidney stones." I got such poor care that I decided to leave AMA while still in severe pain and drive to Swedish Edmonds, which was the best decision I made that day. To be honest I'm not sure the staff at Mill Creek even knew the process of transferring me, let alone doing it quickly. Once I arrived at Edmonds they took my case seriously from the start, scheduling me for emergency surgery the next day to remove the obstructive stone. My pain was well managed and my whole care team was incredibly skilled and empathetic. I am still completely disheartened with my experience at Mill Creek and would advise ANYONE considering it to go anywhere else.

Like anything, good and bad. Bad: it must have been a busy night - I showed up at 12:30 AM with…read morekidney stones & sat in agony in the waiting room for two hours. Everything else was excellent, especially the staff - the nurse Miguel and especially the doctor - Kori N Cossey. Informative, capable, personable. So, save the initial wait everything was excellent.

I just went to this place because I needed to be checked out and I was very disappointed. The front…read moredesk was very nice and the nurse that took me back was very nice but Dr Mao was horrible! He didn't listen to anything I was saying. When I would explain my health problems he acted like they never happened. Then he asks me what meds I'm allergic to and I tell him. He says that I'm wrong and that I'm allergic to a number of meds. I have no clue what he's talking about so he tells me to come look at the screen. It's the wrong person! So now I've just seen someone else's personal medical records. After that I just wanted to get out of there! He kept trying to prescribe me something but I said no because I couldn't trust his judgment. He just seemed like he could care less about his job and he acted like it was no big deal so I definitely would never recommend this place.

Christmas Day - not what we planned for......but my 90 yr old mother required care. She received…read morecompassionate, quick & efficient care & we are Very grateful!!!

Nice staff and care from PA on day of visit for medicalcare. Some delays but appreciated ability to…read moremake an appointment on the phone. I didn't think the bandage was applied very well so I redid it at home. Came back a few days later at their request and met with an undertone of irritation caused by their own poor communication and clumsy process. My comments were trying to help, and I was considered "impatient. OK. But I'll go here again because they took care of me when I needed attention. Thanks.

Do not go here. We walked in at 7:00 PM because my pregnant wife was having scary symptoms. The…read morefront desk lied and refused to help us, making up a fake rule that they don't take walk-ins after 7:15 PM. We had to drive straight to the Bothell clinic, where they helped us right away and confirmed that rule is fake. I have an ongoing claim against this place with the Department of Health. Stay away.

I had seen a doctor at another organization and their care did not help at all but I don't fault…read morethem. Dr. Brown at Optum was patient and brilliant. He did not comment on the other doctor but he explained why the medication did not work. I felt so uplifted when I left and I am very grateful to Dr. Brown for turning my concerns into cures. All medical professionals are over-booked and overworked but I am so appreciative for all of them for helping in any way they can. "Medicine" is not an exact science (we all wish it was but we are not computers, thank goodness). Btw, tuition for medical schools is outrageous and once a doctor enters the profession, the cost of malpractice insurance is astronomical. There is a severe downturn in students entering the medical field. We have to find a compromise so we can replenish the medical profession.

So thankful for Dr. Lee and the rest of the team at Optum Mill Creek! After a very traumatic fall,…read moreI showed up to their clinic busted, bloody, and in complete shock. They quickly ushered me into the procedure room and immediately started providing care. Although I was in complete panic, they calmed me down with kindness and humor. Dr. Lee assured my husband and I that there would be minimal scarring from the stitches and I didn't feel a thing. Despite the injury and trauma, I left feeling much more relieved.

We've always received the best medical care, here. The office staff is professional, and the…read moredoctors, knowledgeable, warm and respectful. They are so kind to my children, every time we've experienced some life-calamity. Thank you for always providing us with accurate diagnoses, and healing results. Sometimes long lines, but that's normal for our area. Highly recommend!

We've been coming here for years and never had a problem. Sometimes you wait longer, sometimes…read morethey're quick. Normal walk in clinic. Today my daughter and I came in with a cough that's been lingering for a month and I explained to the doctor for the situation and he lectured me for not coming to the doctor sooner. I told him my daughter did come in and finish her meds and we were giving it time to see if she felt better. He literally spent more time telling me and lecturing my 11 year old daughter to go to the doctor. I at one point got stern with him and said "Well we're here now." Like it was ridiculous to the point when he left the room my daughter looked at me and gave me huge eyes like what was that about. I'm not exaggerating when I say he spent more time telling me there's doctors in Arizona and saying I should have came back sooner then he did on actually checking us out. Tom was very unprofessional. He, at the end, apologized for being "antagonistic" towards us and I wanted to tell him not to be sorry but to choose a better career path. Tom did not strike me as anyone who should even work in the medical field. Not empathetic, let alone professional. If I was his PIC I'd want to know my staff was talking to and treating patients that way, that's why I'm writing.

I visited Carbon Health Urgent Care's Mill Creek location today. The medical care provided was…read morestellar and impressive. The facility is immaculate, the assistant was welcoming, attentive, courteous and provided prompt assistance. The attending physician was excellent. He was thorough & caring. In addition to resolving the immediate concern that prompted my visit with a fast and accurate diagnosis and prescription for treatment, he explained what to expect and how long it will take for the medication to take full effect. Additionally, he discussed with me another health condition that became evident during his examination & labs that needs follow-up. I highly recommend Carbon Health, Mill Creek; my definite "go to" preference for urgent care that is convenient, trustworthy and effective.

I wish I could give them negative stars. I was so happy to have a new urgent care close to home…read more The front desk wasn't sure about my insurance, so I instructed them there is a provider verification number on the back of the card, that will verify that it is open network insurance. Red flag number one, the person at the front desk insisted she make the call from the back (not in front of me). She went to the back and said that she made the call. She was back there for maybe 3 minutes, which seemed to be pretty quick to get even through the call tree. She then came out from the back and said that my insurance wouldn't pay and they weren't contracted. She said I would have to pay the cash price. This didn't make any sense, as I work in benefits and know that my insurance can be taken here, as it is an open network insurance AND I have been to Carbon Health before. Imagine my surprise when I called the same number from my car 5 minutes later, they say that my insurance will cover this visit, and they would never say that to a provider's office calling. It appears as though the front desk person just didn't want to try and deal with it, while I had a urgent health matter, and I had to seek care elsewhere.

I got treated here in January for an infected ingrown toenail. The office was clean and modern, the…read morestaff was friendly and professional, and my care was competently provided. Two months later they charged my debit card $240 without notice. No bill, no phone call. They tried to charge again, but my bank declined. If you go here, report the card you paid with as stolen so they cannot do this to you. Terrible way to do business.

Avoid Carbon Health Lynnwood if you have any other option. I came in for a simple issue that…read moreneeded a quick antibiotic ( Ear Infection ) prescription. The visit lasted less than 5 minutes yet I was billed hundreds of dollars (far more than any urgent care or primary-care visit I've ever had). The provider seemed unfamiliar with basic over-the-counter allergy medications I had to correct her on the active ingredients, and she argued instead of listening. The whole encounter felt rushed, dismissive, and uncomfortable. Extremely overpriced for the level of care (or lack thereof). There are much better options in the area.

First i was greeted by a front desk girl with attitude, she could not find my employers address and…read moreproceeded to tell me I was wrong. I was then told to wait which ended up being about a half hour in waiting room, only to get called back, have vitals done and then wait with no one coming back into my room from 12:30-2:30 in room. when the doctor came in he was was tall older man who also had immediate attitude and asked me why I was there, not in a nice way it was very accusatory like I was bothering them or something. I told him I had a referral and he still acted like I was taking up his time and I asked if he had a problem and if I should go to another facility? He had me show where my shoulder was hurting and said for me to come back later in week and to take some aspirin. He showed no concern over my injury and was the worst doctor I have encountered, ever! He left and I drive back home and when I was in the car the girl at the front desk called me and asked where I went! I said I left because he was done and she said well I had to schedule an appt and I told her no thanks your staff is awful I won't be returning and hung up. worst place I have ever been for medical.

Very positive and Professional staff, friendly and well schooled. Got my annual physical done…read morequickly and answered all questions