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Concentra Urgent Care

3.0 (2 reviews)
Closed • 8:00 am - 5:00 pm

Services - Concentra Urgent Care

Physical therapy

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1 year ago

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2 years ago

Very positive and Professional staff, friendly and well schooled. Got my annual physical done quickly and answered all questions

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ATI Physical Therapy

ATI Physical Therapy

(6 reviews)

I had a fractured finger, which after a month, the bone was still showing a crack on the x-ray, and…read moreI was already losing range of motion, with pain and swelling. My orthopedic provider told me I should start hand therapy (physical therapy) right away to avoid long-term problems. They gave me a generic referral write up and suggested a couple of providers near my home. That's when the real challenge began. I called those two providers and provider after provider from my insurance's in-network list, but most didn't answer, didn't call back, didn't take my insurance (even though my insurance said they would), or couldn't see me for weeks. I felt stuck and frustrated until I called ATI. The customer service rep on the phone quickly checked my insurance and offered me an evaluation appointment the same day or just a few days later, with a physical therapist experienced in hand injuries. The therapy sessions at ATI made a huge difference. The staff was friendly and supportive. They guided me through exercises, gave me printouts, and even provided an app with videos and daily tracking, which helped me stay on track at home. Four weeks later, my orthopedic doctor said I had fully recovered and lifted all restrictions. I still have some numbness and tingling, but I understand that's normal for my injury and may take many months to get back closer to what it used to feel. When I called ATI after the final orthopedics assessment to share the assessment and cancel my last physical therapy appointment; they handled it right away with no fee even thou the appointment was a few hours later. I'm truly grateful for their help. If you're in a similar situation and frustrated with finding a good physical therapist/hand therapy that is available and takes your insurance, I highly recommend calling ATI. They made a stressful time much easier for me.

creepy. everyone is in the same large room getting their therapy. you can watch everybody else…read more it's very impersonal and really unpleasant. and then the therapist gives some instructions and walks away leaving the patient to perform, while the therapist goes to someone else. one man was walking very unsteady up and down the room and no one was helping him or guarding him, lest he fall.

Atlas Physical Therapy & Industrial Rehabilitation

Atlas Physical Therapy & Industrial Rehabilitation

(14 reviews)

Good things don't always last forever: I asked that my new PT referral to be submitted to Atlas PT…read morebecause I had such positive success in the past. The new referral was for joint pain in different joints that were addressed in the past. However, I ran into a difficult situation trying to set up the initial evaluation (that generates a recommendation for further PT sessions). The office staff stalled in a number of different ways that communicated that they were not available to receive any new clients. I was told that Dr Tito Dith, PT had such a full schedule of clients that I should call back in 3 months! The staff person would not schedule the initial evaluation as Dr Dith was overbooked and that the practice had lost 4 of their 5 PT assistants due to their taking higher paying positions elsewhere. Unfortunately, this story is currently being repeated over and over again in established practices that is a real game changer. The only way to prevent support staff from leaving for higher pay is to offer them that competitive compensation in the first place. I do not know all of the circumstances, only what the office staff is willing to share. As for me, I learned enough while I was their client to feel like I am able to devise a productive and beneficial home program. This will require that I investigate what the internet has to offer. It would be helpful for a pro to oversee my home program. But in this case Tito Dith has made it clear that he is unavailable. So, based on what the staff is currently reporting, I cannot recommend Atlas Physical Therapy. This is the reason that I have updated my review and awarded only one star.

The front desk staff are horrible to work with. If the therapists made up for that I would continue…read moreon as a client/patient. Today was the last time I had to endure Leah's condescending tone and terrible customer service. I understand how difficult it is to find good customer service these days, but persistently making clients feel unwelcome is never a good strategy in any business model.

Concentra Urgent Care - urgent_care - Updated May 2026

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