THIS REVIEW IS FOR 4707 Bell location and 35th W Peoria location but they have no listing but same…read morecompany. UPDATE 06/01/2026 @ Bottom Candid review~utterly disappointing. Anyone who follows my reviews know I try to be as fair as I possibly can, always. I have been using MYDRNOW since Oct. 2025 and they were great! Specifically Terri C. and her staff. It is also walking distance from my gym, P.O. Box & hair salon. On May 11th I was scheduled for an evening appointment. Upon arrival I was greeted by a new receptionist who told me my Nurse Practitioner Terri was no longer there and left days before. I was brought in for BP and Weight and a new Nurses assistant greeted me there (concerns growing). I was led into an exam room and waited 5-10 minutes (typical, all good). Enter Fahar A. New Nurse practitioner I'd never seen. I quickly inquired about Terri and why I was not informed before coming. His statement was "I've got problems too....I was just told today I was coming here to handle Terri's caseload" Why he told me this I have no clue, not my problem. Apparently I was wrong. Fahar informed me that I need to see a specialist before continuing on my existing medication (which is a grand total of 1). I was given a bridge prescription until May 31st as that was the first time the referral had availability for visit (online). I filled my partial script and waited until that day (this past Saturday May 30th, 2 days ago). I had video call with Krystle R. During our call she informed me because it was the weekend they could not fill my prescription and I would need to see another specialist as she couldn't prescribe?? Getting lost? I waited for next video appointment with Cara H. June 1st.... To start she was late for our call which is understandable but courtesy was nowhere in site. Even my last appointment went over or any acknowledgment. Her first conversation point was she had researched me and I have had 5 different pharmacies in a short amount of time. As a consultant I work in different part of Az based on days sometimes weeks. I have my Single prescription filled where it makes sense to my given client/work location as well as inventory at the pharmacy. I did ask Cara H. If there were any duplicate prescriptions requested ever or she could see "Dr. Shopping" she said no. Cara informed me she would not prescribe my medication and she referred me to yet another specialist?? So in closing I now after talking to a very nice lady Angelica at MYDRNOW phone support I need to call a referral company for appointment?? That's 1 in person appointment, 2 video call appointments and now a new referral company. This company has SERIOUS internal communication problems or they like generating fees for bogus appointments to generate fees. Being clear they are either trying to generate "unnecessary fees" or their Right Hand doesn't know what their Left hand is doing?? Either way they are a company to steer clear of and please do share this information. I can't prove which it is but will be looking into them with a microscope and will update to this contribution asap. UPDATE; 06/01/2026 As promised I would update. I reached out to the 3rd Specialist referral after my initial post. The organization requires a 3 hour in person appointment covering 3 health/wellness areas. One of the areas is Physical?? I take very good care of myself, no drinking, smoking and Daily exercise. Considering I have been in to see MYDRNOW for 9 months straight where blood was taken multiple times and vitals on every visit, why would this be necessary of they are doing the job my insurance is paying for already. I'm definitely changing providers today but will continue to investigate why they are sending referrals like they are needed 4 times now.. Jett~

The first time I went was good I had zero issues and NP there was great. Unfortunately when I went…read morein March she was no longer there. I wanted to go for labs and a hormone check. I was called back and the normal vitals were done, I told her I didn't need a pap done that day I just wanted to talk about my hormones I get into the room and the same MA comes in to do an EKG and draw my labs, I thought this was a little odd but figure she'd talked to the NP about what labs I wanted. The NP comes in and for the most part everything went smooth. Although she wanted to talk to me quit a bit about a colonoscopy. I was only 40 at the time and work in endoscopy. I didn't need to talk for 10 min about them. I also said I didn't want to get my mammogram yet. Fast forward to when my labs results start coming in. 1. There is a urinalysis dip test with pregnancy test results. 2. No testosterone lab was ordered. 3. I was billed for a comprehensive annual exam. 4. A mammogram order was sent and the imaging center bugged me for over a month even after I said no. I never peed in a cup, I specifically requested my testosterone level be included in my hormone panel, and I never undressed to have a pap or breast exam done. It took me multiple phone calls and messages before I had to physically go in and talk to them. They agreed to redraw my labs for free and correct the billing. Unfortunately the end of July I received notice that owed for that visit) I was told that visit would be waived) I also found that I was billed $120 for my follow up visit to go over results. (The $120 was for making an appointment on Easter Sunday, it was the only appointment they had on a day I was off for 3 weeks). I was not informed about this additional fee. They are open 7 days a week and on holidays and I can find nowhere stating this is a normal charge. Honestly it was a not a great experience, and they did try to make it right but with not being about to directly contact the office, the random charge, the lab results that weren't mine, and an MA who thought she could decide what labs to draw along with the fact that they keep calling me to coming in for my annual is more then enough to give a warning.

This is not an urgent care clinic…read more Your insurance may say they are urgent care, they are not. They have redefined what "walk ins welcome" means to the rest of the modern world. Their sign simply says Walk ins mean you can walk in to schedule an appointment at a later date/time on a kiosk. So it's basically a regular doctor's office without a receptionist. Anyone can walk in to any doctor's office to make an appointment for later. There is no true walk in and wait for urgent care. I left and went to a true urgent care.

I don't recommend this clinic based on my first and last visit. They have no grace period at all if…read moreyou're a couple minutes late, they canceled my appointment. I was told they book every 10 minutes and so cannot accommodate you if you're 5 mins late. Yet, I booked another appointment and had to wait 40 minutes to be seen by the doctor. The doctor who saw me was Gina Lisch and she made a few rude and condescending remarks to me. I came in to be seen for severe nasal inflammation and congestion. She told me my problem was that I "pick my nose like a 4 year old" (I don't pick my nose). She also said I was "not normal" because I was born with only one kidney. I found this offensive. She was one of those people who was looking to argue with anything you said and just wasn't pleasant. Won't return here.

Great care, always available to help you. Making an appointment is easy. Online on phone.read more

After three years of visits, I am pleased to recommend this clinic. The husband and wife team are…read moregreat at their jobs, and their dedication is abundantly clear. Thanks for the care.

I have been here twice and both times were quick, personable, and efficient. In and out with a…read moresmile and solutions to my issues. One concern from first appointment was billing but that had nothing to do with this office.

I went in with my cognitively disabled sister to get her a COVID test. She attends a day program…read moreand someone on Tuesday tested positive. I was filling out her paperwork (I HAD A Power of ATTORNEY). The individual (uneducated and uninformed person) stated I HAD TO HAVE THE GUARDIANSHIP PAPERS throwing the POA back on the counter. By then I was not a happy camper as obviously she did not know anything about the HIPPA laws. Number one, Legal Guardianship papers are in legalese. I do not carry them in my purse, only the LEGAL, POWER OF ATTORNEY DURABLE HEALTH CARE FORM of the STATE OF ARIZONA, setting out I am given the right and duty to make health care decisions for her due to . . . disability. DON'T GO THERE. IF THE FRONT DESK IS THIS INCOMPETENT, I CAN ALMOST GUARANTEE THE DOCTORS AND NURSES ARE AS WELL!!!!!!!!

My husband needed to have the wax in his ear removed as soon as possible, so he could hear. We had…read morenever been to this urgent care facility. I called for an appointment and got one at 1:15. The front office woman was fantastic. She was so pleasant and knew her job. We did have to wait about 30 minutes before being seen, but believe me, when I say it was worth the wait. We first met Raymond, another outstanding aid worker, that knew his job. Very pleasant, explaining everything. THEN we met Betsy, the NP. She was outstanding. So competent, friendly, understanding, and professional. She explained in detail what needed to be done now and in the future to help prevent this from happening again. Now, the bad news....she doesn't work at this urgent care too often. We were so fortunate that she and her staff were there today.

Had an appointment and waited over 2 hours just to be seen…read more Sad to say the quality of quality is poor. Once I walked in gentleman at the desk said there was only one doctor and still understanding that it still took to long. Hopefully they could get properly staffed.

Banner Urgent Care is clean and organized. The employees were kind. You have an option to schedule…read moreyour appointment online ahead of time on their website and you don't have to create an account or sign in anywhere to do so. If you come in as a walk in and see other go back before you the online appointment factor may be the case. We were in and out fast. I would recommend calling ahead before you go to any facility. For anything beyond basic cough or cold. Reason? Depending on your needs a doctor's offices and many urgent cares may not have the equipment for what you need. I have never had an issue calling a after on call nurse, hospital or urgent care to figure out the best direction to go. Especially when it comes to injuries. A new injury can often be so swollen a break may not even be visible for a couple days without a specialist. We do the best as patients seeking the right care and they do the best with what they have.

The nice woman at the front desk was very kind and helpful. However, the provider I saw today,…read moreCarol, seemed to rush through my visit and I felt very dismissed. Then she had the audacity to google what medications I could take with my current prescription medication and read to me the AI result at the top of the page. There seemed to be very little concerns that I've been experiencing these symptoms for an entire month without reprieve. She didn't even bother ordering an xray to rule out pneumonia. I will be seeking a second opinion elsewhere as I especially refuse to see a doctor who uses AI to figure out how to treat their patients.

I agree with another author--this is the best same day clinic experience I've had. I was seen by…read morethe triage nurse within a few minutes, into the doctor, over to X-ray and back within 30 minutes. I was walking out the door with a diagnosis and RX in hand within 45 minutes! But it's not only the timeliness that's impressive; the physician was really nice. I felt very comfortable with him and the support staff was very efficient as well. Go see them.

Fantastic service, friendly, fast and helpful, couldn't ask for anything more. So nice to find…read moresomething that works

My first visit back here after almost 2 years was, painful for me (thanks COVID) but in reality…read morepainless. I arrived shortly after 8 AM. Checked in, saw the sign for COVID symptoms & said "ALL OF THESE. I HAVE ALL OF THESE!" Taken to the back. Why does no one introduce themself? I don't care if you have a name tag on. Introduce yourself. Tell me who you are. Tell me what you are doing. So much is lost these days & I cannot wrap my head around this. It takes two seconds to introduce yourself. They of course needed to do blood pressure. It's not rational, to me, EVER, to do an automatic blood pressure machine when someone is coughing. The person cannot only 'NOT stay still but can't stay quiet. You know, that whole pesky coughing business. I'm legitimately unable to breathe with some of the coughing so this automated cuff is tightening to the point of pain & I can't feel my fingers. So, I ripped it off & said why. There was some argument that it was necessary & that another cuff could be placed on my forearm. No! What the hell? Why would you think there would be a different result? I said, you can do it manually or not at all. I'm not going to subject myself to additional pain & discomfort because you want to use an automated way. Ultimately, the manual method was done. Quick swab up the nose for COVID & flu test. COVID positive. Here is a prescription for anti-viral, (yep! I sure did require them), cough medicine, & inhaler. "Now, get our." LOL. Back the following Monday after anti-virals complete because of a cough that would not go away. Went in after 10 AM. Wildly different experience. Much longer wait time & a much saltier nurse/nurse assistant/technician. Honestly, I realize I have no idea what their position is, because again, she couldn't be bothered to tell me who she was. I believe her name may have been Courtney. I can't remember, I saw her name tag briefly, but again, she couldn't be bothered to introduce herself. She did the manual blood pressure, I suspect because of a note left from the previous person. Now, she didn't bother to support my arm & strangely enough I do have training in this area because once upon a time, I was a medical assistant. Supporting the arm can make a difference but it simply demonstrated her lack of indifference. Vitals done, "nurse practitioner will be in," & our the door. Waited for 10+ mins & walked out, said, "since I'm waiting, can I please get a COVID test?" I would have thought that would have been done automatically to confirm I was indeed COVID negative. This was apparently offensive to Courtney or whatever her name was because she came in, didn't wash her hands, put gloves on, shoved, yes shoved, very aggressively the swab into one nostril, striking maxilla because of how aggressive she was, & then left. Didn't swab both sides as had been done previously. Nurse practitioner came in. Diagnosed with whooping cough (pertussis), medicine prescribed, & out the door. I had to email several hours later asking for the COVID result because each time I looked it still said processing. This didn't make sense why in the week before the result was done in 10-15 mins but now was several hours. Finally, results done & COVID negative. Interesting how in less than a week, a review can change so drastically. The reality is patient care/bed side manner, customer service makes a huge difference. One person really can make a huge difference. If an organization is willing to hire or leave one employee with a negative attitude unchecked, then it begs the question of how many more & whats the mórale in the organization? I don't know the answers but what I know is, I don't appreciate having a nasal swab shoved aggressively into a nostril that it strikes bone, or that my arm wasn't supported during the blood pressure check. Most importantly, to me, the failure to identify & introduce yourself. It's such a simple thing. Why is it not being done??

This is the WORST! Honor health is a joke. Going from Evernorth to Honor health is absolutely…read moredisgusting! My daughter has a mass, she needs her doctor to send a referral, the office said she had to re establish herself and next appointment is March 3. This could be cancer!!!!!!! But honor health could care less!!!! What if this was your child?? Would you say oh well??? Probably not!!! If it is cancer, I will be contacting an attorney for malpractice!!!!

Thank you Lord for this beautiful day, I give thanks for your blessings. My angel woke sick today,…read moregive me the strength to hold and care for him through your glory and grace. Amen! As parents we have to choose. We have to make choices, those hard ones? Is it worth going to the doctor? It's just a fever! Let them sleep it off. Here's my story of why not to ignore a fever. Why not ignore a fever? A few years back I lost one of my sisters to the flu. It all started with a fever. So when any of my children, friends and families children we never mess around with a fever. The fever tells us "hey you, something is wrong here!" Take care of this please?! That's exactly while we are sitting here in the car waiting for further instructions on how to get checked in and all here at Urgent Care. Now that we are sitting in a waiting room, one other patient sits across from us. Beware with the new COVID rules going to the emergency room has a whole new set of rules. Usually, they only want the patient to be seen, even if they are a child. I have no time for this rule. I understand that we are trying to contain a virus and one never knows the diagnosis but what's it gonna hurt to have mama holding your hand. The nurse felt the same way and allowed me to accompany my son in the room in the back. All you need is the mask, but if you forget the ER staff has you. When you get sick all you want is mama? Connor kept looking back as he coughed from that cold bed. They stick him with needles to ensure that he's healthy. Tube after colorful tubes of his red blood flow out flooding the tube. He's such a trooper, not even screaming or crying. I can see it in his eyes, that glazed over look. He's so tired and can not breath with all that congestion. He wishes that he was able to cough it all up. When we came to the urgent care they are super through and asked Connor his level of pain. They put him on a sedative drip so that he could get comfortable. They informed me that since he came in with a 109 fever, he will not leave until it breaks. I agreed and left his health in their hands. As the nurses worked on us and other patients we were asked on numerous occasions if we were comfortable. The room that we were in had a bed that Connor relaxed in and I sat right next to the bed holding his hand. Remembering back when they were so young, I get lost in the memories as I sit here in silence. The room has a television and great privacy. As we wait I dozed off next to Connor. The doctor came back in what seemed such a short amount of time, or so it seemed. Needing that short nap after being up all night with Connor I feel fresh and awake now. Just need coffee. That's later back to Connor. Breaking the fever is key. The staff informed me that since it is so high, they need to put him in an ice bath. Temperatures that high can cause brain damage of not broken. The Tylenol and ibuprofen mix did not work, only bring it down a few degrees. Connor was put in an ice bath being dipped for five minutes in and then five minutes out for about thirty minutes. After attending and aiding the nurses that the color came back to Connor. He was put back in the bed in some fresh hospital digs with the drip medication put back into his veins. One can never know what's going to happen. It may seem such minimal impact that was done for Connor; he's healthy and smiling now. The fever is not all gone, but when we left it was 101. Instructions were given to me for continued home care. I was told they would call my phone and follow up with us. Now that we're home, the instructions that I was given were easy to follow. Any concerns that arise I was told to return immediately to the urgent care. I feel that the staffs kindness was one of the best blessings one can have. They eased my nerves and kept me calm. Yes us mamas tend to get emotional when our kids are sick. They sent the prescriptions to a local pharmacy. All this work was much appreciated. Knowing that this is just their job. Health care individuals put their lives in jeopardy every moment to celebrate your health and happiness. Much love to all the happiness and stillness that you were able to give my angel. Sometimes it feels that we continue to fail, putting off if the fever is just a wonderful little nothing. In the eyes of our children we are super hero's. Trust your instincts and know that you can do it! For our children their is nothing that we will not do. For you are brave, strong, and smart!

I am so happy we found this location. After having a pcp go on leave, one up and quit, I was in…read moredesperate need of a PCP for referrals for an injury. Wieskamp was quick and attentive. He had me set up for an xray and MRI before I even got out the door. He reviewed my xray results right away, I had a message in MyChart from his team on the drive home from the imaging location. I saw kucinski for another reason and he was great as well. The first primary care to actually discuss what he thought about my medications. Great information to have. He really gave me a feel for his style of care. Hands on. The whole staff is wonderful. The office is spotless. I have yet to run into another patient but I hear them being put in rooms. There is little to no wait to be seen. Oh! And if I call I get an aooontment same or next day, it's awesome! This set up is what we need more of. No more waiting for two months for an appointment. I actually look forward to going there, which feels odd for a doctors office

Didn't want to go to ER and back them up so I went to urgent care for a pain in my side. The…read morereceptionist was wonderful. I don't understand why folks come here and get attitude with the staff. The lady in front of me was so demanding and straight up rude. Seriously? Like it's going to get you somewhere? I was seen immediately by PA Carol...who was absolutely marvelous. Very polite, professional and spot on. It took her less than a minute to say, " It's your appendix you'll have to go to ER." They would send the info over..sure enough..as soon as I walked into ER, gave them my info..I was on to the triage room, where the dr was waiting. Did a quick exam and ordered a CT scan immediately. Later in the day, I had surgery. Thanks to the staff, especially PA Carol for being so attentive. I didn't really want to end up at ER but I'm grateful that is where you sent me! Best regards, Cindy

Don't go here. The receptionist doesn't even know the difference between the insurance company and…read morethe type of insurance. Got billed for a visit and it never got submitted to my insurance because she submitted it under the Affordable Care Act and not Blue Cross/Blue Shield of Arizona. She either needs to be retrained or find another job.