Booking was so easy and the customer service was great! Thank you Elizabeth, I'll definitely be…read moreback!

Bianca is the best ever! She made me so comfortable the whole time and I'm definitely coming back…read morehere to get it done with her again. Lovely place!

I cannot recommend LaserAway in Huntington Beach enough. This is such a talented group of…read moreindividuals, and every experience I've had there has been amazing. I've gotten lip filler twice along with several SkinPen microneedling treatments, and they have never let me down. The nurse I always request is Azra, and she is absolutely incredible. She is so supportive while also giving honest, professional advice, and she always leads you in the right direction. She truly cares about her clients and makes you feel comfortable and confident every step of the way. I always leave feeling so happy with my results. Highly recommend!

Unprofessional Service and Terrible Customer Experience…read more Update: Shortly after submitting my complaint, I received a call from a representative at another location. Although the issue involved the Huntington Beach location and was not her responsibility, she listened patiently, acknowledged my concerns, and offered thoughtful solutions. Her kindness and professionalism genuinely made my day better. The contrast was striking. The earlier communication felt more like a high school student casually arranging a hangout than a professional spa providing services costing hundreds of dollars per visit. Having dealt with many luxury retailers and high-end service providers, perhaps my expectations are relatively high, but I don't believe basic courtesy and professionalism should be considered exceptional. A sincere apology and a thoughtfully worded message could have easily prevented this entire situation. Instead, one person left me feeling dismissed, while another, who wasn't even responsible, went out of her way to help. That difference in attitude and professionalism speaks volumes. Original Review: I started visiting the Huntington Beach location because the parking was more convenient. Unfortunately, the customer service has been incredibly disappointing. Out of the three appointments I've scheduled at this location, two have been subject to last-minute rescheduling requests just one day before the appointment. What makes this even more frustrating is that they had already sent me multiple confirmation texts beforehand, all of which I responded to promptly. I book my appointments days in advance and arrange my schedule accordingly. Yet, in the middle of the day, just one day before my appointment, I receive casually worded messages such as, "Hi, can you please come at 2 tomorrow?" or even "Never mind." No explanation for why my appointment needs to be changed, no acknowledgment that I booked well in advance, and not even a simple apology for the inconvenience. The lack of professionalism in these messages is astonishing, especially for a business in the spa and wellness industry, where customer service should be a priority. What made the experience even worse was my phone call to the location. The employee I spoke with did not apologize a single time. I asked whether they could make a note on my account to avoid requesting last-minute changes in the future, or whether they would simply prefer that I stop visiting their location altogether. His response? "Oh, I don't have an answer for that." He then immediately asked, "Is there anything else?" When I said no, he simply hung up. No apology, no attempt to resolve the issue, and absolutely no interest in retaining a customer. I have visited many spas over the years, and this is by far the worst customer service experience I have ever encountered. The staff's attitude was shockingly dismissive, careless, and unprofessional. It genuinely felt as though I was dealing with employees who had received little to no customer service training and had absolutely no interest in doing their jobs properly. Convenient parking means nothing when the service is this poor. I would much rather go somewhere that respects its customers' time, communicates professionally, and understands the most basic principles of customer service. Extremely disappointing, and certainly not the level of service I expect from a spa at Huntington Beach.

I had a HydraFacial with Christina and had such a wonderful experience! My skin felt so hydrated…read moreand looked refreshed and glowy afterward. Christina was knowledgeable, and everyone on the staff was so friendly. I also loved the new space! It's beautiful, and it made the whole appointment feel calm and relaxing.

I've been a client since the early days, when Janell founded the organization-having followed…read moreJanell and her Team to both the Cerritos &Costa Mesa locations. Staff is consistently amazing and accommodating; the practitioners pay attention to the client goals and offer a personalized approach. Sarah stands out as an exceptional practitioner--and someone I enthusiastically recommend: professional, caring, and attentive to detail! I always feel comfortable and well cared for. Kelley

I've been coming to Liquid Beauty for many years…read more John is amazing. He is meticulous, approachable, and candid. I can always ask him questions and he is super knowledgeable. For my hooded eyelids aesthetic, I feel like I'm in great hands to keep that natural but fresh look. Front desk is friendly and booking appointments is pretty straight forward by doing it on their platform.

I've been coming to Liquid Beauty for 2 years now for Dysport and Filler…read more Although it is a long drive for me coming from LA says a lot. I trust my injector(s) John and Tiana on their honesty, professionalism and the time they take to answer all your questions regarding the results you're looking for. I highly recommend Liquid Beauty for taking years off your face and body.

I'll just start out by saying that I've been to plenty of medspas and none compare to the sincere…read moreservice you get one-on-one with Dr. Ngo. She really cares about her clients and is careful but extremely efficient. I started coming to Luxury Medical Spa about 3 months ago in preparation for my wedding. My main concerns were depressed acne scarring, active inflamed acne, enlarged pores and hyperpigmentation from different stages of scarring. I came in with low expectations keeping in mind that these kind of problems are very difficult to treat especially within a short time frame. I came once a month for 3 months and by the second time, I was already blown away by the improvement in my skin texture, overall smoothness and vibrancy! I'm so happy I found this place, I drove from Apple Valley 2 hours away and it was absolutely worth it to me. I'll forever be a returning client!

I come to see Dr. Ngo for my acne scars treatments. I had really bad scars from my teenage years,…read moreall over my face, and they were very deep. I was very shy whenever I had to go out. I always tried to put a lot of make up on to cover them, but it wasn't really help that much. Luckily, after all those years, I have found Dr. Ngo, who can fix my problem, and she's super nice, knowledgeable . After the second appointments, I can see my skin starts to get a lot better. The scars are smaller/filled up and some even gone. I'm so so happy with the results. Her assistant is nice, her office is clean, and she has lots of plants around the office. I feel like I'm in nature and it makes me feel relaxed during the treatment. Thank you Dr. Ngo for such a great work and always make me laugh a lot during the time I visit you.

Had pdo threads with Ashley and I am so glad I did. They make such a difference in the way I look…read moreand feel. Ashley is the greatest! Now, I'm in the process of having under eye fillers. The staff is friendly and make you feel comfortable and relaxed. Great place to go for self improvement, it's a treat.

I will definitely recommend this place. Staff are very knowledgeable with the services that they're…read moreoffering. All of them are very friendly and accommodating. Julia is very helpful and friendly! She even helped me with some information regarding schools since my daughter is in college too! Kudos to Julia! I love Jamie as well! Both Jamie and Julia are very friendly! The most friendliest persons that I've ever met! Love them both! The company did a good job in hiring them. They both deserve a bonus And of course, Ashley who always does my skin to become perfect! She knows what she's doing! Very knowledgeable and will honestly suggest what's the best treatment and what's necessary. Kudos to you Ashley! Kudos to all of you! Ashely, Jamie and Julia! Thank you for being so accommodating and friendly to me with my 6 months with Skin Perfect journey! To the Boss of the Skin Perfect Costa Mesa, Kudos to you for hiring the right person both in your customer service and for the RN's. Who does the tx. This is my honest review to your medspa. Love it and love them so much!

Gotta love Laser CM. So friendly and accommodating front desk staff. Nurse Michele is my Bell!…read moreShe knows her stuff while making one comfortable and at ease for every procedure you choose. There are always specials that help your piggy bank. I have been trying to keep it real with plastic surgeons and various procedures for many years and Laser fills all my needs.

A friend recommended me for a hydrafacial here. I've had hydrafacial before.. I would say good…read moreresults but it's more on the fast lane of things.. I didn't get my face washed throughly but I did get a little alcohol wipe to wipe my face down before the session. Nothing feels as fresh as getting your face washed with face wash though!

I love Dr Laser! They have the best prices I've seen, always do deals/specials and offers. I have…read morebeen coming here for full leg/brazilian/underarm hair removal & the results have been amazing! I also have come for tattoo & the results have been great. Joe was soo great with setting my appointments & getting me great prices and hooking it up on everything I needed!! Seriously ask for him! Maile did my laser and was soo informative with all the information I needed, super kind & made me feel so comfortable through it all! Definitely come here for all laser needs!

I have been a loyal Dr. Laser customer with this location for several years but my recent…read moreexperiences has pushed me to write this review. I booked a laser hair removal appointment weeks in advance for July 3rd and was told the location would be open. I called multiple times over the last few weeks and left voicemails trying to reach someone, I never got a single callback. I no longer live in the area and booked this appointment my only chance back in town. On the morning of my appointment I called to confirm since I never received a confirmation email or reminder. No one answered. I had to call the Manhattan Beach location just to find out that Costa Mesa was closed. I was never notified. No call, no email, nothing. This location has gone noticeably downhill. It is nearly impossible to reach anyone by phone, and they have switched away from medical grade numbing cream which has made tattoo removal significantly more painful than it used to be. I still have several sessions remaining that I need to use up, but if you are looking for a reliable provider I would honestly recommend going elsewhere. The quality of this location has gone down tremendously and I cannot in good conscience recommend it to anyone. I genuinely hope management addresses these issues because the service I experienced years ago was excellent. This is not that.

I went for the first time today. I was really nervous because it was my first time getting lasered…read more The staff was really friendly. It was really clean and super cute in there. The nurse that took me in was really informative and she explained the process and the aftercare made me feel comfortable. Her name is Megan loved her also the front desk receptionist Micaiah super friendly provided a lot of information. They have different payment options which I love they have single treatment options which a lot of places don't have. They also have payment plans if qualified. I will be back.

Extremely Disappointing Experience at SEV Laser Irvine - Unprofessional and Rude Customer Service!…read more I was first introduced to SEV Laser when their PR team reached out to offer me a complimentary treatment in exchange for sharing my experience on social media. I visited their Huntington Beach location and had such a wonderful experience! The staff was friendly, welcoming, and professional. Because of that positive experience, I decided to purchase a Groupon and book another treatment at their Irvine location. Unfortunately, I couldn't have been more disappointed. My appointment was scheduled for 1:50 PM, and I live approximately 30 minutes away. At 1:30 PM, I called to let the receptionist know I was running five minutes late and would arrive at 1:55 PM. She told me that was completely fine. At 1:48 PM, they texted asking if I was on my way. I couldn't respond because I was driving. Shockingly, at 1:52 PM, they had already canceled my appointment, marked me as a no-show, and sent a message saying I would be charged 50% of the service! I arrived at exactly 1:55 PM, just as I had promised, only to find the door LOCKED. Nobody would answer or let me in. I called customer service, and even they couldn't reach anyone at the Irvine location. I stood outside waiting for approximately 30 minutes until an Uber delivery driver arrived. Suddenly, an employee opened the door to accept the delivery. When I approached her to explain what happened, she was incredibly rude and dismissive, saying she was on her lunch break and didn't want to talk to me. So apparently, they had time to open the door for an Uber delivery but couldn't take a moment to help a paying customer who had called ahead and arrived at the agreed-upon time? What makes this even more frustrating is that I genuinely liked SEV Laser after my experience at Huntington Beach. I was happy to support the company with my own money after initially being introduced through a PR collaboration. Unfortunately, the Irvine location completely ruined that impression. I understand businesses have cancellation policies, but customers should not be penalized after receiving verbal approval to arrive five minutes late. Being marked as a no-show before I even arrived, locked out, and then treated rudely is simply unacceptable. I will NEVER return to the Irvine location. I hope management takes customer service more seriously because no customer deserves to be treated this way, especially after making the effort to communicate in advance. I am now requesting to transfer my Groupon to their Long Beach location because I refuse to return to Irvine after this experience.

I have been coming to this office for a while now and I couldn't be happier! All of the ladies at…read morethis office are so nice and helpful. I see Mariel for my Botox injections and she is the BEST. She is super knowledgeable and gentle (she knows I hate needles lol). I've had some pretty wonky experiences with other Med spas and I am so so happy I found this office. Stay tuned for some before and after photos ! Thank you Mariel ! - Kaitlyn G

100/10 for laser hair removal! I went from shaving my legs every single day to maybe once a week --…read moreand I've only had three sessions so far. My leg hair has already thinned out so much. I'm seriously so impressed and will probably end up doing my whole body here eventually!