amazing service, so convenient and thoughtful had a…read morefantastic wax with Thony in HB! They truly care about all their clients :)

All good experiences at this chain of studios. I did my first brazilian sugar wax with Skye and she…read morewas fantastic. I returned for another appointment because I truly had such a great experience with her, and look forward to the future ones. I have been to two of their locations and I appreciate the cleanliness and aesthetic of their studios, definitely a great spot to check out!

I also really like LaserAway for their treatments--they're professional, knowledgeable, and take…read moregreat care of you throughout the process.

DO NOT COME HERE FOR LIP FILLER!!! Ive previously had lip…read morefiller treatments done before at Liquid Beauty HB (last one done 4 years ago) but wanted to give Laser Away a try. Before beginning, Joey confirmed she didn't feel any leftover filler in my lips. I began to feel hesitant seeing how long the procedure was taking just to do 1 syringe of Juvederm XC filler. It took around 45 minutes before we ran into issues. Joey mentioned there was a lump of new filler on my top lip that she should be able to message out. This was very painful. She then became nervous and asked "Did you feel a burst or something? And I said what? Then she responded by saying that she was "just going to message the PA on the SLACK app really quick". I had no idea what was happening! She then left the room and returned saying she has a remote PA on video chat that needs to check if I got a Vascular Occlusion caused by the filler injection! When I looked in the mirror I panicked! They took SEVERAL videos and I spoke with the PA virtually who stated "in their observation that it may just be a very VERY bad HEMATOMA! But if it was a Vascular Occulusion and circulation was not being provided to areas of my lips, I would have to go to Urgent care because it would be considered "a medical emergency!" Nurse Joey suggested that I can have the filler dissolved immediately which would lower my chances of complications and I agreed to just dissolve it, HOWEVER the PA on video chat advised that we "give it some time as there has already been A LOT OF TRAUMA caused to my lips". I was very scared! I then stated that I wanted a refund! Joey advised that I speak with the front desk. The front desk said they would reach out to Tashina in regards to a refund. I also asked to schedule an appointment the next day to have someone check out my injured lips, praying that it wasnt a Vascular Occlusion. The next day 3/21/26, I was examined by Nurse Angie who's manner showed that she was more experienced. She was kind and attentive and was the 1ST person at Laser Away to apologize for my experience. She then took videos and stepped out. She then returned with another staff member who held her phone to take video while she lifted up my lip and massaged it to feel for any lumps, along with constantly pressing on my lip for 3 seconds at a time to show that my lips returned back to normal color after being pressed. The messaging and compressions were painful. Then they both left. THEN they came back a 2nd time to take ANOTHER video. I began to panic again. Angie noticed I was so nervous and said, we are just taking this 2nd video because the PA on SLACK needed better lighting. When they returned a 3RD time, they stated the remote PA (different than the one on the previous day) thought it was a bad hematoma and to take Arnica tablets and/or cream and to apply a warm compress every hour. But to make sure to look for any areas of gray or any intense pain or tingling. Then I was sent on my way. Still very scared and concerned. It has now been a week and I still have bruising on my lips AND upper lip! It is unacceptable to have these huge hematomas from mishandling of my lips! Some bruising is expected, but NOT FULL ON HEMATOMAS!!! Before leaving, I requested for the manager to call me so that I could speak about my experience. I had to called Laser Away on Monday 3/23 to check if my correct contact info was provided because I was never contacted. I was then finally contacted by Lynette the Regional Manager. She was pleasant on the phone and stated that she was sorry that my 1st experience at Laser Away was not as expected and mentioned that she would make sure Joey received additional training in areas that needed improvement. She offered a free Hydrafacial but honestly I am extremely traumatized being there. It is very unfortunate because I wanted to give LaserAway a chance and even talked my husband into booking a Botox appointment that weekend with LaserAway but this whole nightmare experience scared him away enough to cancel. Lynette said she would refund my husband's payment and 5 days later, still NO REFUND received! Lynette also stated that despite my whole experience, I COULD NOT get a refund as the services were already rendered, even though I had asked for a REFUND IMMEDIATELY at my 1ST appointment when i was LITERALLY IN THE ROOM! It has been a week now and I have been taking Arnica cream and tablets and been applying warm cloths periodically. I feel so self conscious about all the bruising that I have to cover it up with lipstick and foundation. Worried that ppl may think im getting physically abused when in reality this was all caused by Laser Away. Not to mention the money I had to spend on Arnica tablets and cream!!! It is very scary that they do not have Physician Assistants on site to assess situations like this!!! If there was, then I would feel safer knowing whether or not I should go to the emergency room for a Vascular Occlusion!

I've had a Belle Vie membership for over a year, and my main reason for keeping it was Jasmine…read more I've been coming to Belle Vie for the past 3 years and always had great experiences with her. Unfortunately, after Jasmine left Belle Vie, I decided to give NP Jessica a try since I still had my membership. After my experience today, I can confidently say I will not be going back. I got AquaGold microneedling done today and felt very undermined and blindsided. I arrived at 3:05 for optional numbing before my 3:30 appointment, but when I asked about numbing I was told they don't numb for this procedure because 1) it doesn't hurt and 2) it's much quicker than normal microneedling. Both of those statements turned out to be false. I was seen at 3:15 and finished my session around 3:40. At first the pain was bearable, but as the procedure continued it became increasingly painful. After I repeatedly told NP Jessica how much it hurt, she asked if it was my first time microneedling--even though I had already told her it was my first time when she walked into the room and that I was excited to try something new. Her response of "ohhhh I'm so sorry" made it feel like what I had shared beforehand wasn't really taken into account. For context, I have a very high pain tolerance. I've done multiple sessions of PRF EZGel under my eyes with NP Jasmine (formerly at Belle Vie and now at Intemporel Clinic). I've even been told I'm an easy patient to work on because I really do not complain. After the appointment, I called immediately while sitting in my car to be reminded of the post-care instructions because I was honestly so discombobulated from the experience that I couldn't recall them. I also got a second opinion from another NP based in Newport, who told me they absolutely could have numbed me rather than telling me the procedure wouldn't hurt and was quicker. I called back again and ended up getting connected to the receptionist at the Cerritos location, which was bizzare because 22 minute prior the Newport receptionist picked up. She was very apologetic and helped answer all of my questions. I mentioned that for future reference, I believe NP Jessica could be more mindful and transparent about the pain level and the fact that everyone's tolerance varies. I even said I would have gladly paid extra for numbing if that was the issue. She informed me that numbing is actually complimentary and that if I arrived early and asked about it, they could have simply asked if that was something I wanted rather than dismissing it. I will say that Z is the absolute best, and every facial I've gotten from her has been so good!! Although I won't be returning to Belle Vie after 3 years of coming here, I do wish them the best!!

This place is definitely a hidden gem. I've driven past it a million times but saw it on Classpass…read moreand wanted to check it out. Zelenka was AMAZING! She asked about my skin concerns/what I was looking for, it's the day after and my skin is still glowing. Plus Hydrafacials are my favorite! Also she's super fun to talk to which was awesome :) I'll definitely be back!

Second time here. What made this visit truly special was my injector, Tiana Otsuka, RN…read more(@InjectorTiana). She is incredibly informative--she took the time to explain everything in detail: how Botox works, exactly where she'd place the injections for natural results, potential side effects, and realistic expectations for both my forehead/upper face Botox and the masseter treatment. No rushing, no upselling--just honest, expert advice. Beyond her knowledge, Tiana is so patient and genuinely sweet. She listened attentively to my concerns, answered every question (I had a lot!), and made me feel completely at ease and comfortable the whole time. Her gentle technique and warm demeanor turned what could have been a nerve-wracking first-time masseter treatment into a relaxing, positive experience. You can tell she truly cares about her patients and loves what she does.

I've been coming here for a year and it's always a pleasant experience! The staff is super friendly…read moreand accommodating. There offices are clean and modern -- they update the decorations seasonally which is always nice. This office provided botox for my first time and will definitely look into other treatments in the future.

I come to see Dr. Ngo for my acne scars treatments. I had really bad scars from my teenage years,…read moreall over my face, and they were very deep. I was very shy whenever I had to go out. I always tried to put a lot of make up on to cover them, but it wasn't really help that much. Luckily, after all those years, I have found Dr. Ngo, who can fix my problem, and she's super nice, knowledgeable . After the second appointments, I can see my skin starts to get a lot better. The scars are smaller/filled up and some even gone. I'm so so happy with the results. Her assistant is nice, her office is clean, and she has lots of plants around the office. I feel like I'm in nature and it makes me feel relaxed during the treatment. Thank you Dr. Ngo for such a great work and always make me laugh a lot during the time I visit you.

I had a very small amount of botox placed for my crow's feet wrinkles many years ago and at that…read moretime I was not happy with how it made me look because it was too smooth. I prefer more of a natural look over the frozen look. Since then I've been hesitant to try it again but luckily I found Dr. Ngo who gave me the most natural results and I am beyond happy. She also gave me my first microneedling treatment and was very accurate in gauging how my skin would react so she adjusted it to provide the best results without causing irritation. She also numbed me really well so the treatment felt like a light massage. After the Botox and microneedling, my skin is glowing and I look refreshed! Thank you Dr. Ngo for your expertise and skills in providing natural, elegant results!

The first visit made a positive impression. Everyone was friendly and the receptionist introduced…read moreme to the staff. I had a great consultation with the clinician, Ashley who explained my treatment well . I was given the opportunity to ask any questions I had and Ashley spent a good amount of time with me. I was given a tour and swag bag! I'm looking forward to my visit next week. Nice place !

I came for a quote and honestly that's exactly what I ended up getting. The staff were nice but the…read moreservices were extremely expensive and the upsell was intense. I understand the area and the market, but was not going to drop $2700 on a 3x repeat treatment with various add ons when I didn't even live in the area. I think this is definitely for someone who wants to overpay for everything. Space is gorgeous though and again staff is nice!

The staff and the clinical professionals are fantastic. No pressure and super knowledgeable! Always…read morespecials. Love this place

A friend recommended me for a hydrafacial here. I've had hydrafacial before.. I would say good…read moreresults but it's more on the fast lane of things.. I didn't get my face washed throughly but I did get a little alcohol wipe to wipe my face down before the session. Nothing feels as fresh as getting your face washed with face wash though!

I have had great experiences with dr Laser so far. I've been going to them for several months now…read moreand every session is quick, easy, and smooth. Everyone is extremely nice and helpful in explaining price, scheduling, and process. Dorothy at the front desk is the best and will always take care of you! I would also recommend their botox services. Very professional but personable, couldn't recommend this place more.

Individual treatments are pricy. Buying a package makes it worth it…read more This location has a big parking lot, which is nice bc the LA locations usually don't or it's very busy. Last time I went here, there were issues with the cooling fan, so I just had the laser by itself but not painful at all. Quick 10min appt for underarms

I cannot say enough good things about Sabrina. She is an exceptionally talented injector and truly…read morean artist at what she does. She made me feel completely comfortable, listened carefully to my goals, and was so reassuring. My results are natural, balanced, and exactly what I was hoping for (if not better). I still look like me, just refreshed. She was super friendly and i'll definitely be going back to her.

I have been coming here for years - they recently sold and wow the new management is awful. I was…read moretwo minutes late and received a text. Am I coming in? All the streets surrounding the location are under construction at the minimum would've expected a text to say try another route. Got there and they deleted all my information from their system so for 15 minutes, I had to complete all of my information again. When I asked the girl behind the counter, Chloe, why I was doing this. She said she wasn't sure. Then she said they just needed it updated. There's a big difference between update and deleting. When I came to check out, I asked how many sessions I had left and she said one more I said great. I'd like to book that for a month away. She had me sign the screen to give my tip, but it was charging me $100 instead of just a tip when I said that doesn't sound right I was told don't worry you'll get an email when I finally agreed she said oh but the email will take about half an hour. As I left, she texted me to tell me that my final session would not be honored because it expired my package a month ago. Chloe is supposedly the manager and I am embarrassed for your entire organization if this is who you think should be a manager, teaching customer service and treating people as rudely as she does. I will never go back to this location and anyone that's been in the past save yourself. Don't make the mistake. I did go to LaserAway go to any of the other places possible, but avoid this location at all costs. Aerial just called me from customer service I asked for my information per the California resident act to delete my information and she said they don't do that - I said I read it on the website and she said she would have to look Into it. I said what's there to look Into she said it's up to their discretion and she would look into it - talk about shady company

100/10 for laser hair removal! I went from shaving my legs every single day to maybe once a week --…read moreand I've only had three sessions so far. My leg hair has already thinned out so much. I'm seriously so impressed and will probably end up doing my whole body here eventually!

Everyone here is so nice !! The doctor truly cares and goes above and beyond to see what is best…read morefor you and your skin . I have been coming here for laser hair removal for my arms , but they have many other services. The office is very clean and modern and the appointments are very easy to book. I would recommend anyone to visit here.