Horrible customer service. Untrained technicians...do not go with this company for your generator service needs.​

Always professional. Optimize's Installed (2) generators at different Locations. When I was ready to Install the second one I didn't Hesitate to call Optimize. They Didn't let me down. read more

Had Optimize install Generac whole home generator in January 2019. Have had maintenance agreement since then. Aug 2019 IDA generator failed had to have Generac people from Iowa come to replace generator. Just had red light on and need service. Called on a Wednesday 3pm I: was told if not tomorrow 1-3 business days. Never heard from them called Friday was told same thing. On the list for 1-3 days. Will come either Monday or Tuesday. That is 6 days I am without generator if something goes wrong. Then if need a part or something it will be longer. Point is Optimize does not prioritize loyal existing customers. No point in paying for yearly maintenance. read more

We had a 22kw liquid cooled QS Generac installed. Since installation, we have had 3 gas leaks and it wasn't even working since install. We were told they wouldn't come out until final walk through and not to worry since there is nothing in the Gulf. Ok, fine. Today was the final walk through and it was not a great experience. We were told that we still owed $600. We gave them a deposit of $600 in March that was to go towards the balance. We have an invoice, sales order and initial contract that all have the same amount owed total. No where does it say the $600 credit was applied, even under the payments/credits section. The only difference was the initial contract has the concrete pad and the recent invoice and sales order had a stand. Still the same amount due. We even called the company before to verify the amount and we're told that it was $20,108.34= $600 off from deposit. So, that's the amount we got in a check for them. When I called, I was sent to Craig. He was condescending, rude and outright degrading. When he realized we weren't going to agree and we're at an impasse, I apologized saying I was sorry we got here and his response was to tell me that "yes, you are sorry and you should write a check for $600." He went on to tell me that he didn't know what world I lived in but he lives in the "real world" and that you pay what you owe. We don't owe anymore. If we did, the contract, invoice, sales order and phone call should have said so. He even went as far as to say that it's obvious we don't have money and so, could not pay the $600. No, I'm just not paying more for what I've already paid for. This is not great business and disgusting behavior from a manager. Do better and check your contracts. read more

I met with a new representative from Optimize who addressed my concerns and it was a much better experience. We have an installation of October 10th. I will follow up after installation. read more

Quite professional and reliable. Fixed my generator in a quick way. Was in a bind and needed a quick response. Fixed the same day that I called. Only problem was the bill came under the name EGS. Thought it was a bogus charge--as the kids say-"My bad!" read more

The installation crew (Alex and Dayton) were refreshingly courteous and professional. Exceeded my expectations.

Optimize installed my generator years ago and did a great job. I got their service warranty and they have been on top of regular maintenance as well as any issues I've had. Would highly recommend. read more

I contacted them in June to service my home generator and was told someone would contact me within two weeks. 6 weeks later I contact them again asking what's going on. I was told someone would contact me in the next two weeks to service it. It's been over a month now and I will not be calling them back. If they are this bad with a new customer I don't want to do business with them. read more

I rarely if ever give five stars but today this company earned it. I called to have a generator looked at on a house we are going to buy the gentleman Craig Paige was able to come out and meet me in about 20 minutes of the call. Star 1 Having never had a generator attached to a home of course I had many questions. He answered them all and did not treat me like a stupid female. Star 2 He was honest, about not having worked on a lot of these older units. So when he had a question he actually stopped what he was doing and call the company directly to get an answer to this question.Star 3 He took his time to explain the service agreement, the history of his company and how he came to do what he does, and the future of his company and how he is trying to build it. Star 4 And lastly he was a nice gentleman with an honest smile and a good strong handshake. I cannot stand when a man gives me a girly handshake. S read more

Optimize EGS - Generator Installation/Repair Near Me - Baton Rouge, Louisiana

I'm giving this 1 star rating because our power went off and the Generac generator installed by Optimized did not come on even though the generator was running outside but the lights did not come on. We called the sell representatives cell number and did not receive an answer or a call back even after leaving a voicemail and text message. So we ended up calling the 1800Generac number and waited over 35 minutes for someone to pick up and all they were able to do was give us another number to call and it took 15 minutes to get a call back from them. Meanwhile my father medical equipment is down and his air flow mattress has gone flat. The person who call back (not a representative from Optimized) came to our rescue and did what was necessary to get the lights on. read more