Member here for a year or so. It's by far the cheapest gym in the neighborhood and it is the definition of "no frills." It has all the standard gym equipment but the pool is gone and honestly it feels like a relic from the 80's. When the city began to reopen, I went to pause my membership because I knew I wouldn't feel comfortable going there while the pandemic raged on. I walked in to find the front desk associate without a mask. It wasn't on his chin or hanging off his ear - he had no mask in sight. I asked him if he was "y'know, worried" about not wearing a mask and being back at work when the CDC was warning that gyms were the highest possible risk category. He responded with a "nope," which kind of gave me the feeling he thinks all *waves arms chaotically around head* this is all a joke. If your most essential of staff doesn't believe there's a problem, why would I trust them with my health and wellness or to even take the cleanliness (which never seemed to be a priority to this establishment) seriously? Membership canceled. Leaves a lot to be desired, but I guess you really do get what you pay for. read more

You would never expect it from the outside but this place is great. It has squash courts, a pool, a tanning room, yoga, boxing, dancing, karate, ping pong tables, rock climbing, dry cleaning, massage, a juice bar, a boxing ring, a day care center, free internet and a sun deck! It's liek you are Tom Cruise in the Scientology center and you never have to leave your little castle - this place has everything! read more

Optimal Gym - Gyms Near Me - Philadelphia, Pennsylvania

STAFF IS F-ING DISGUSTING! Male janitor is always in women's locker room. Why they keep the cleaning supplies here I don't know. But he saw me naked I got into it with him. He didn't even bother to announce he was coming in before he did. Then a few days later he came in unannounced again. This time I spoke to a manager. Now this is the third time and their original excuse of why he was in here was no female staff. Well he was in here with some lady talkin carrying on. I listened for a few minutes from in the sauna. So I'm like WHY IS HE IN HERE SERIOUSLY? She's like oh he's leaving. I don't see what they don't get MEN DONT BELONG IN A WOMENS LOCKER ROOM WHILE WOMEN ARE PRESENT. Then the last had the nerve to call me a B**** cause I complained. Great way to treat your memebers. I going to write this review on the internet everywhere this gym pops up. read more

Optimal Gym - DONT GO HERE !!! THERE ARE MUCH BETTER PLACES WITH BETTER STAFF!!! For all the cleaning they pretend to do it's FILTHY MOLDY AND NASTY - Gyms Near Me - Philadelphia, Pennsylvania

This is possibly the weirdest place I have ever been to and I'm not even sure if I can accurately describe it in my yelp review. It has all of these ammenities (ex: racquetball, basketball court, boxing ring, roofdeck for sunning/yoga classes on nice days, hot tub, sauna, etc..), but it looks like it hasn't been updated in years. It just sort of looks dirty and rundown and I'm including the pool and racquetball courts. I decided to sign up for a 24 dollar month despite the 1-star yelp reviews because it was a block away from my apartment and I really needed to start running again. I thought I'd just be really careful when canceling my membership and billing. When I signed up for the trial, they required me to choose a plan that would automatically be billed if I didn't cancel within the month and did inform me I had to sign something in person. I tried to ask for information on prices and couldn't get a concrete answer. When my roommate decided to sign up for the trial, he told her different prices for membership than he told me! Halfway through my month, I told them that I would not be continuing after the trial and they informed me that if I did not plan on continuing and signed this document, then I couldn't come to the gym anymore for the rest of my trial even though I had ALREADY paid 24 dollars. I'm almost positive that actually isn't legal. They want you to forget and trap you in a contract that says you will be 69 dollars a month for 12 months and a 25 dollars credit card fee and 29 dollar 6 month fee for "updating the gym. That was very difficult to explain via help, but I really do think like other yelpers state they are intentionally trying to trap you in a contract. So if you want to pay for a gym that is falling apart and possibly get stuck in a contract, go to Optimal! They haven't actually billed me like the other yelpers, but lets see what happens when I get my next statement read more

Read the fine print when you sign up for the introductory month- or better yet- don't even come into this gym. You will automatically be enrolled after the month and will have to pay $179 joining fee. If you want to cancel your membership you will need to pay 2 months after the cancellation date. I had seriously high hopes for this place as my boyfriend had been a loyal member for 10 years. We are both no longer members. As far as the amenities go, the gym equipment is sub par but the place is always empty, so that may be a plus for you depending on the scene you like. I attended one yoga class with Marty - who was fabulous - but of course no longer works there as an instructor. The class she taught had a sub the second time I came and the gym seemed like she had never even taken a yoga class in her life, let alone taught one. I am obviously super disappointed and I usually do not write bad reviews but feel like I need to save people the headache and share my experience. There are so many up and coming gyms that will listen to their customers and provide a great gym experience, head in that direction. :) read more

Just to let everyone know - it seems that this credit card fraud is intentional, or at a minimum completely negligent. I have filed a billing dispute with the credit card company, continued to be billed 4 months after that, and now have to cancel my credit card. I am still owed $270.00 which I may never see. Please go to SWEAT gym instead -- it's right up the street. read more

This place is now called Optimal Gym, and I am told it is far nicer now than when it was Pennsport. From the outside, it looks small, but in the spirit of Philadelphia architecture, a narrow front hides a long interior. Inside: racquetball courts, pool, hot tub, boxing ring, massage, tanning, roof deck, lockers rooms with saunas and steam rooms, rock-climbing wall, free weights, kettlebells, weight machines, cardio machines, and a place to stretch after whatever grueling workout your heart desires. Classes include Zumba, functional high intensity training, jiu jitsu, yoga, and all of your basic aerobics classes. On amenities alone, this gym can kick any other gym's butt. They have various membership packages, and no one who works there is a sales person meaning they are not pushy, annoying, or liable to represent the gym as something more than it is. That said, it's a solid option as far as gyms go, with some older stuff and some newer stuff. Very recently, they replaced all of the cardio machines. People seem to be pretty chill and represent a typical gym atmosphere: cardio bunnies with perfect hair and lipgloss, mirror flexers, douchepacks (packs of douchebags) who do a lot of curls and punch each other in their swole pecs, profuse sweaters, Runners, and those who buck the stereotype and just come to do their thing. New members are entitled to a fitness assessment with a trainer. This was really helpful in identifying some of my weak points, though the trainer couldn't understand why a past trainer would teach me things like the squat and deadlift, and he helped me bench the bar (by "help" I mean "lifted it for me") though I can bench more than that. Apparently women at Optimal should stick to stability balls and pink weights, so it's unlikely that I would ever hire a trainer. read more

Just joined a month ago, and have been very impressed with this facility. There's a pool, sun deck, about four racquetball rooms, a boxing ring, basketball court and more. You would never be able to tell how big it is from the outside. I primarily do the fitness classes, and racquetball. I've taken Zumba and Pilates and have loved every class. There's four different Zumba instructors, with five Zumba classes a week!!! (That and the location being so close to my house, made me choose this gym.) Am surprised that the gym is never really crowded. Class size vary class to class, but the weight area is never crowded, and my husband really likes that. Majority of people are from Queen Village, and there's a real neighborhood feel to this place. Would definitely recommend this gym. read more

Best gym in area, great knowledgable trainers a real community. As a disabled senior this gym is a Silver Sneaker location and a large group of seniors meet and relax here daily. The hours (24 ) allow for flexibility I have been a member at this location past five years and looking forward to the next. 5 years!! read more

If you want piss poor customer service, the run around, and waste of your valuable time join this gym. Do not engage in any type of "trial" memberships. I decided to "try" this local gym after belonging to the Bellevue for many years. Compared to the Bellevue - which is the only premiere gym in Philadelphia - this is truly basics. Run down machines, cob webs in the corners of walls, busted machines, scary locker rooms. I physically went into this gym to cancel my "trial" membership, spoke with a rep at the front desk and they tapped on the computer and sent me on my way. Come to find out, they continue to charge my account for a YEAR membership because they claim I never cancelled. After a MONTH of trying to resolve this issue with no email returns, no return phone calls, run around from the manager they of course, blame me for all this "misunderstanding". I should have listened to all my local neighbors that this place is shady and has been for years. Go across the street to Sweat or over to PSC on 5th. Enough said. read more

I went to try out one of the classes, I took Zumba last week and I had a graet experience. The instructor was very encouraging and knowledgable. She kept the energy up and challenged us. The front desk staff was helpful, but didn't really "sell" the gym to me when I asked about membership information. He didn't offer to give me a tour (although he did show me where the class was when I first arrived) and when I asked for more information I was handed and envelope (which only contained general information about the facility, no prices). I'm still debating if I want to join. I would give it another try. read more

This gym I used as mine was having power issues. It is clearly older yet has all requisite equipment. I suppose being 24 hours makes it less crowded, which is a plus. The men's locker room leaves A LOT to be desired. Falling plaster over shower stalls, old hair in sink drains, dust clogged vents, lockers with the doors ripped off - maybe they cleaned this place in the past ten years, or maybe not. On the bright side, it would be a super great set up for a skeezy orgy or a horror movie. read more

Read all reviews of this gym before doing the trial. They will continue to charge you even after you cancel within the contractual terms. Ridiculous customer service, reporting to better business bureau and will likely be taking to small claims court. This place is a SCAM read more

This gym is fine. I had trouble like others did with the trial. I was not informed that it was ending and was then charged an insane sign-up fee. Considering what I paid for the initiation fee and month-to-month you'd think I'd be able to get into the gym 24hrs a day as they advertise. Nope. That's an extra $10 a month and they don't open early like normal gyms -- if you don't have access you can't get in until 8am and half the time the person working isn't there on time, so you're stuck outside until they show up or remember to unlock the door. I gave it three stars because those who work there are nice and the gym is old but has most everything you need as far as equipment goes. However, the pool cannot be used for lap swimming. If you're looking to swim seriously, look elsewhere. read more

I just joined this gym upon the recommendation of my friend and I love it. It's not your typical everything is shiny and new kind of place so if you like that sort of thing this isn't for you. I say this in the best way possible, it's a little rough around the edges so it makes me feel like I'm in a safe space, it feels homey. The staff is super friendly, there's a pool, it's never crowded, all of the equipment I used so far has worked great, and there's a guy who gives free 15 min massages on Thursdays... what?! I don't know, the place feels real, it's not trying too hard. And if you join and get a friend to sign up you get a free month. So far it's the best gym experience I've ever had as someone who's not super into gyms but has tried a few. read more

Great gym. Very nice staff. Gym has a pool, jacuzzi, all the weights and machines a gym would have, racquetball courts, a small bball court, and sun-deck for a tan for the summer. Prices are reasonable as well. Definitely recommended. read more

Dear Yelp Diary. I can not work out for a while because of my injury and so I now SPA at the new gym membership. It succks to not be able to work out anymore. i dont think Im destined to be thin and in shape. It really has been hindering and now just plain annoying. So i needed anything to keep me from being completely inactive or in bed. I use the jacuzzi hot tub here and then sauna and it works my cardiovascular...so I keep electrolytes...becus it is like u are physically working out the vascular system but not the muscular system. It is my technique. All the pharmacy school education has me very experimental with my creative version of physical therapy. I have a physical therapist but it takes time and hurts a lot after each session that i want to avoid if i can and come here instead. Well now the lights are blown out after i wished it would inside the sauna..;P It was way too bright. And I love the 24 hour much more. It is near South street so I can explore more and that makes me happy. But still parking is crazy. so...Im just a night owl now. its been over 10 years since Im a member here. And now I have Yelp. Ten years ago there was no yelp. Only the explorative adventurous side of me and friends. Thank gawd. Otherwise Id be bored to death. Im wishing down the road I can lift weights and box and run again. This accident hindered my life and it sometimes can bring me to a depression cus i like to get out be active and do things. now i feel semi handicapped from my normal routine. I can just sit and write more. Walking outdoors long distance I can not do anymore without extreme fatigue or a level of aches and pain. Reminder Im allergic to pain meds. Just terrific! Yeah....So I guess I will become a full time yelper while Im in this state of injury. Sincerely, Unhappy read more

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This place is great and has everything you could ever need - indoor pool, rock climbing wall, kickboxing, massage, tanning and classes out the wazzoo! Great staff of trainers, too. I've been tortured by most of them and whether it's with Yul, Dominick, John, Geno, Ron,or Kyle you definitely get your money's worth. Always busy but there always seem to be machines available even during peak hours. Highly recommended. read more

I haven't tried to cancel my membership yet, so I can't speak to any credit card issues... I've been a member here for a few years now. Yes, the walls could use a new coat of paint in the cardio room and some of the equipment is dated, but I love how down to earth the staff is and have never had a problem trying to get on a machine. I've been working out with trainer Will there for about a year now and can't say enough good things about him. + Tons of cool ammenities (ex: racquetball, basketball court, boxing ring, roofdeck for sunning/yoga classes on nice days, hot tub, sauna, etc...) + Friendly staff (especially Eric, the manager) + Not nearly as many meat head, gym rat types as you'd find at Sweat + Ample cardio machines (no waiting!) + Open 24 hours for people with odd schedules - Wish some of the machines were updated in the cardio room - The water damage in some of the rooms needs to be addressed read more

This place is a unique place to workout because it has variety of equipment but half the things go unused. They advertise saunas and don't have saunas. The pool is tiny and hot tub is hot a couple days of the week which is extremely stressful when you want to relax. It's more of an older crowd that goes but random younger people here and there. The place itself I think is filthy because despite the signs literally posted everywhere in the gym to clean machine after use no one does. And the mats don't get me started! The place has karate/judo classes...racquetball...indoor basket ball..yoga...rock climbing (only sometimes) ...boxing ring.. The machines in the one room are old and most of time don't have weight pins or broken. Speaking of broken the treadmills..bikes..elliptical machines are broken all the time and all of them are calibrated wrong and or different so good luck finding one that works for you. If it rains they put all there trash cans strategically placed to catch the rain leaks. If it's hot and humid this place gets uncomfortably hot even though the "a/c is on ". All in all it's not a bad gym and price is high but what you get in all gyms in city. Unless you live closer to the city they have philly club that's cheaper and way nicer. This gym also has a sister gym closer to city that's nicer and cheaper. They will try and overcharge you for everything so watch your credit card statement. And now this new hour ordeal you've got to be kidding me. It's a 24 hour gym but they make you pay additional 10$ to go during non peak hours. Like I said all in all it's a gym but they sell it like a 5 class place. read more

Probably the worst customer service of my life. I was a member of this gym for several years. it is a relatively empty gym (which i like) but much of the equipment (ellipticals and such) are broken and they never repair anything. I would estimate that 50% of the cardio equipment is broken in someway and has been for years. last November i tried to quit / cancel my membership (i started going to Sweat down the street). They said i had to come in and sign a written note (weird request but i did it) . it's now June (7 months later) and my credit card is still being charged! i have had roughly 6 seperate in person discussions about the issue and several calls and emails. i'm at my wits end. i am thinking of suing them. I honestly don't understand. i guess ill just cancel my credit card but that is such a hassle for me and i cant believe it has to come to that. i have never experienced this level of incompetence in any organization in my whole life. please do yourself a favor and NEVER, NEVER, EVER sign up for this gym. it will be a mistake you will pay for many times over. read more

I can't stress it enough: DON'T SIGN UP FOR THIS GYM! To preface, I moved to the area and needed a 24 hour gym because of a hectic work schedule; Optimal seemed okay. Fast forward 14 months and they will not stop charging my credit card. I've gone in and spoken with employees, signed a formal cancellation letter, spoke with the manager twice, and emailed the billing department to no avail. At this point they've completely stopped responding to any inquiry or demand. It's absolutely LUDICROUS to me that any business operates this way. I've followed the example of some other yelpers on here and am filing claims with my bank, however I'm owed $190 for the two months of erroneous/whatever-we-can-get-away-with! billing that I don't think I'll see again. Save yourself the trouble, hassle and money. Poor management, unhelpful employees, non-existent customer service. Such a joke! read more

I was a member for a little more than a year starting back in 2012. I loved the gym, I was never backed up waiting for machines, there's was always space to do ab work and pull ups, the pool and sauna were cool and the semi private boxing were all great! Things I had to sadly let go of because at the end of my one year the promotion I was over and I was going to have to pay more monthly (from 45$ to 60$). This messed with my budget at the time and I couldn't really negotiate my rate to stay a member so I had to leave to another gym. My preference would have been to stay because it really was a great place to workout, but talking price with them was a nightmare. If you join you won't be dissapponted, I just hope they've worked out better rates and promotions for member retention. I'm now at sweat gym up the street from them. read more

love this gym! open 24hrs rock climbing wall pool sun deck and the best part... THERE'S NEVER A WAIT for any machine. There's almost never anyone there! read more

Optimal gym is one of my favorite gyms since living in Philly! The hours really make it possible for me to make it before or after work! There is a wide selection of machines and multiple rooms to do other workouts in! There are also some fun games like table tennis, pool and foose ball! I also really like that there is a pool and a place to tan outside! It has been a great gym for me and my boyfriend! read more

Like the other review, they said they cancelled my trial membership and then 6 months later I was still being charged. They didnt give me a dime back. It is a scam!! I saw one of their trainers and told him about it and he said " yea thats a scam they have and its common." I wish this city would help its citizens and shut a business like this down. This is the last gym you should ever go to read more

I like Optimal gym. The equipment is old and the cardio machines sometimes noisy, but whatever. All works well. The gym is hardly ever crowded. The staff is nice. But here's why I won't renew my membership: 1) The wifi doesn't work. I asked a couple months ago and was told they were in the process of having the internet serviced. Two weeks later, still no wifi. I asked again about 2 weeks ago, and was told the wifi just doesn't work and they haven't figured it out. Well, one reason I joined this gym was because it's so darn hot outside and I would like to do my week day runs indoors on the treadmill, and was thinking Netflix binges would help 6-8 mile runs on the treadmill. No wifi = boring long runs. Secondly, and most importantly, the women's locker room is SO HOT. The air conditioner in there clearly doesn't work and the huge fan they have running just doesn't suffice. When I bike to the gym after work, it's miserable to get gym clothes on my gross sweaty skin. After a work out on hot days, it's like walking into a sauna. Yuck. I dread getting dressed in that locker room before and after every work out. read more

I love this gym. I never thought I would say these words as I typically hate all gyms on principle. However, this place is great. So many fitness opportunities tucked away in quiet little corners. Lots of moderately kept up equipment, a pool, racquetball, and yoga. Truly, this is by far my best gym experience in Philly. read more

This gym can be frustrating, but undeniably convenient. 24-hour access is obviously great for people with busy schedules who want to stick to their routine. They have most of the equipment you need and are generally not too busy. The hot tub is never hot....we're talking tepid, not warm. Half of lockers in the men's locker room are rusted out. The floor and mats always look dirty. I am pretty sure the sauna does not work. There is one flat bench press but two decline benches(??). There is not true squat rack, but you can make due with the push-press stand (no, the Smith machine doesn't count). I think this gym is overpriced, kind of gross, and needs certain new pieces of equipment, but I will continue to go because I am not scared of germs and live one block away. read more

I have been a member at this gym for over 5 years and I have never seen a friendlier, safer and cleaner workout environment. I have recently moved to a different neighborhood and discontinued my membership to join another gym.... I RAN back to optimal gym because it is the best gym in Philly! There are tons of free classes, lots of space, indoor basketball, pool , hot tub, a million machines and free weights, cardio room, rock climbing, personal trainers and no one is allowed to enter the facility unless they are members. What the heck do you want from a gym? Oh wait. ..There's also a fooseball & pingpong table, vending machines, tanning deck, tanning booth,free wifi and the staff knows everyone by name! I never had issues with billing and I never will because I pay cash month by month. Get off your *ss.Stop making excuses and join optimal gym! read more

Great gym been a member since sept really nice and friendly staff from am to pm super clean and well maintained plus it open 24/7 and they keep you informed on days the won't be open read more

Sorry but this place kinda sucks. I had a year long membership and I know it's my fault I didn't go as much as I should have... but maybe if more than a few of the treadmills and bikes were working I would have been more motivated to go. A positive is that the staff for the most part is pretty courteous and it was very convenient to where I used to live. Also the raquetball courts were pretty cool even though I think the hardcore players made fun of me trying to play barely knowing the rules... Also there aren't many intimidating juiceheads scaring you out of the gym. read more

Hands down THE WORST gym I have ever been to. Optimal Gym is what nightmares are made of. The staff is negligent and rude, which often times causes mass confusion. For example, the woman at the desk never gave me a copy of my contract nor could even spend the time to explain to me what I was getting with my $24/month trial membership. Upon checking my bank statement this morning, Optimal Gym charged me $216!! For what? A short and uninformative interaction? If they are going to charge those prices, they better make the experience worthy of price. An absolute scam. read more

I did not have a good experience at Optimal Gym. I signed up for a one-month trial membership. The "free training session" was nothing more than a plug for signing up for training packages. I got no assessment of my abilities, nor did I even see the training room or equipment. The gym is old and dingy. The yoga room has no windows. The worst part, however, is (as a few other reviewers have reported) that after I handed in a letter (as requested) stating that I would not be joining the gym, they charged my credit card close to $300.00. When I called and spoke to an assistant manager, he could not tell me what the one charge of $224 was for. He admitted that they had received my letter, and blamed the charges on the "billing department". I called my credit card company and they refunded my money, and placed a block on any further charges from Optimal Gym. read more

I have been a member for over a year. While they have great classes ( Pilates and Zumba on Sun mornings) they only offer one weight training and that is on Tues in the morning. HOwever, they have several classes for Jiu-Jitsu. ReallY??!! The place is very, very hot during the spring/summer and the rooms for the zumba and pilates are very hot, no windows or air. I did not go all summer long due to it being so hot in there. The 'free training' you receive is only 20 minutes long, not an hour. POOR. If I wanted training, it'll cost close or over $500 for a few sessions. Also, when re-newing my membership, I did not get a break on the price and you would think they would so you would keep coming back. I go there b/c its convenient and I do like the pilates teacher alot and Rueben on Sunday, however, I wish they kept him on Monday's as that jump started my work-out for the week. read more

This place is a cesspool of extortion, just like the corporate gyms we're so tired of. But during their sales pitch in their facility, they very successfully came across as progressive in a way where they emphasize as themselves breaking away from the fine-print paperwork traps, notorious in the gym industry, (Bally's La Fitness, etc.), I went in just to ask about boxing classes, as they had an advertisment outside and I've always wanted to take boxing classes. A man quickly invited me into his office and offered a "trial membership," with boxing classes. It was $24 for this trial membership that would kick in when I began my boxing classes. He assured me the boxing coach would contact me within the next couple of days, which he did not. So I figured they never processed my inquiry and went on about my life. About a month later I see a charge on my account for $163 dollars from Optimal Gym. I called to express my confusion and explained I never received a call from the boxing coach. One of the managers emailed me saying he was bound by the contract, and that he was sure the boxing coach had contacted me, and that I must have just not called back. I had all of my voice mails saved up from the previous two months and there was nothing from any of their boxing coaches. So in addition to the $163 charge, he told me that they were now bound by contract to roll me over into a mandatory annual membership, where I'll be getting billed every month for a gym I will now never use. I explained that not only did I move out of the neighborhood, but that I was no longer interested in doing business with this gym. I emailed this manager and wrote: "Hey, I know we all have a job to do, I have no hard feelings. This is business, not personal. I just think the business aspect on the part of Optimal Gym is very disappointing. I've had memberships at several gyms in the past and have been caught with fine print fees and charges following hard sells and assurances of no automatic charges to my credit card, with no notification, on several occasions. It's an industry notorious for that kind of stuff, like cable and cell phone providers. But, while meeting with you, I felt a vibe that this was a different place and that you were trying to break away from that outdated and very unpopular mold. Unfortunately, I was wrong about that. Which, again, is not your fault, you're just doing your job. But at the end of the day I'm still forking over a lot of money for services never provided. Does that seem right to you? And I know it's your word against mine and that gets us nowhere, but honestly man I did not receive those voice mails. So, overall, in my opinion, and speaking as a business owner myself, Optimal gym is no different, in terms of the unethical business model created originally by Bally's, and which is currently practiced by places like L.A. Fitness and Sweat, and, of course, good ol' Bally's...and now Optimal Gym." I received no response. I am now paying monthly for a gym I a) can't use due to distance and b)won't use because of the unethical practices I experienced with the company. They are scammers, don't be fooled by the new optics. Preying on folks by essentially lying to get their credit card information and then inserting fine print into the paperwork that is never explicitly discussed by the manager during the consultation, is disgusting, unethical, and definitely does not belong in Queen Village. read more

I will go ahead and give Optimal Gym 5 stars because it's so convenient for me to go swimming at all hours of the night when I get off work, it is always nice and clean, if I was into working out NOT in the pool it seems like it'd be great for that too, pretty good monthly rates, coconut water in the vending machines and sometimes Clif bars, but PLEASE fix your phone system!!! When you have to call to get let in the door late at night and the phone system is either completely down or dialing random sleeping employees when you try to press an extension instead of the front desk, it makes me feel unsafe as a very small female to be standing outside alone at 3:00am for a large chunk of time waiting for someone to happen to walk by the window and see you by chance. Pleaaaase fix this! Also, the night time cleaning guys that work here are awesome. They are nice, helpful and professional, and when my phone calls to the front desk DO get through, they are very expedient in letting me in the door so I don't have to stand outside too long. Haven't really dealt with much of the day staff since I only come at night, but other than the poor grumpy people I've woken up on their home phones when the phone system calls them (hey I understand, it is 3:00am....) every staff member has been informative and helpful. I love everything about this place and so glad it's here, just don't want to get robbed or murdered waiting to get let in! read more

This gym sucks and is a total scam. First of all the place is always empty so unless you want to work out by yourself you had better find another gym. Second they totally screw you on payment because they make you pay 2 months ahead when you want to cancel and I also know that when you sign up for a "introductary month" they charge you 250 dollars the next month if you dont cancel even though most people have no idea they have signed up for more than a month. I havent seen a trainer last for more than 2 months there. I was a memeber there for over 8 years before I saw they way they admittanly TRICKED new people into paying and I got tired of working out by myself there. DONT JOIN! read more

Besides the outdatedness the amenities are good if you are particular but like a lot reviews said I found out the hard way of how they like to play games with the rates and ultimately charge you whatever they want. Customer service is 0. My friend did month to month and they charged him for 1 year claiming it was the enrollment fee unbelievable! read more

I previously went to LA Fitness and 12th Street Gym and this gym is my favorite by far. I work 2nd and 3rd shift at times so the 24 hour access is fantastic for me. Personally, I know I will go to the gym more if I feel comfortable there. I'm not a meat head, fitness guru, or anything even close. I feel comfortable at Optimal because I can go whenever I like and do whatever type of workout I feel in the mood for without any pressure. Everyone is friendly, but respects your space. I never have to wait for a machine or worry about getting to a class 45 minutes early to save myself a spot. I am NOT going to the gym to find a date. My previous gym experiences have been terrible by feeling like someone is always watching me or judging me. I love the Optimal environment, such a diverse group of laid back, friendly people all working on bettering themselves while having fun. I really appreciate that Optimal isn't trying to shove personal training sessions or extra this and that down your neck all the time. It makes my work out a little more ... relaxing. The environment is really conducive to helping me feel good about myself and my motivation. Optimal has everything I want and more. I have not yet found a piece of equipment or feature it's lacking. My boyfriend recently signed up and he loves it there just as much as I do for similar reasons. Last week they had a "Membership Appreciation Day." How awesome is that?? AND they actually gave away a real, valuable prize to a real member .... a 51 inch plasma TV!!! It brought together the Optimal community and showed that Optimal IS invested in it's members. I live in Queen Village but I've met a few folks in other neighborhoods who are also members and enjoy it. I'm looking forward to being a member here for a long time to come! read more