Looking for new Dr... selected Dr Horrocks based on Yelp reviews and information...he is part of a…read more"membership practice " wanting more than $100 a month just to be part of the practice! (Insert standard Ukrainian response here). Having been in a "membership practice for two years no, I can say you don't get anything more and that's at $199 a year. It's just a way to soak patients for more money.

I used to be a HUGE fan of this office and the Dr. Unfortunately, they went with MDVIP and no…read morelonger accept just good ole regular insurance. Such a shame, I have yet to find another provider who is as great as Dr. Horrocks.

Literally can never get through when I call since the move to Honor Health. I've been patient, but…read moreI'm now OUT OF MEDICATIONS and can't wait any longer. I am unable to access my provider online either. This is absolutely ridiculous!! Can someone answer the phone at the Sun City West office? Hello?

Always had a good experience here. Plus the pharmacy is very handy. Only downside I have found is…read moretheir turnover of physicians. Great nursing staff.

Doctor James Gordon is my new GI. To say he's improved my quality of life by tons by getting me…read moreinto a low profile button G tube would be an understatement. What a difference. Wanted to get a message to him directly but I'm non verbal and couldn't call and found no other way online but THANK YOU DOCTOR GORDON!

The rudest front desk lady I've ever met. Didn't greet me or anything until she was done sorting…read moreher paperwork. Cancelled my appointment cause I wasn't 30 minutes early. I was at the appointment on time

Front desk was great. Fast to get me checked in. Fast to get me to the back. MA that took my vitals…read morewas very nice & helpful. Was less than impressed with the PA. I went in for a persistent dry nighttime cough, persistent meaning it's been over a month now. He told me he has no idea what could be causing it and to just take NyQuil until it stopped. I felt like it was a waste of my $80 co-pay. Just didn't seem like he was interested in getting to the root of an issue I've had on and off for many months now. Probably won't come back to this urgent care unless someone else was available.

I visited this clinic in March and writing this review now as the service I received was not only…read moregood in the moment, but the treatment healed me. I was able to make an appointment online during the middle of the night when I couldn't sleep due to my illness. I was seen shortly after checking in and I was seen by J Conditt NP who listened to me and prescribed meds that had me feeling better immediately and eventually healed my infection.

Always available 24/7. In home visits for handicapped or elderly patients . Personal care. You…read moreare more than a number

I've just moved to Surprise from the Seattle area and needed a new primary care physician…read more My insurance said this place was covered and was a few miles from my new home so I figured, how perfect is that!? Ugh, how wrong I was and shame on me for not doing better research and reading online reviews. My new PCP is nice enough but being from India (and I have zero issue with that!) she is new to the states herself and seems to be learning the process right along with me. This is NOT what I want in my 40s. My first appointment angered me so much and I am not one to get bothered by too much. I had taken the time to ENSURE I would be seen for a physical (pap etc) + a consult to get my yearly prescriptions. I had my records sent over, followed up with their office to confirm they were received and again, I confirmed that my ONE appointment would cover all I needed. How very wrong I was. When I arrived I was informed that my records were not in their system (they were later found) and that I would need to return for my physical since I'm a new patient and that was their "policy". The PCP informed me that she likes to meet her new patients and have a chat before scheduling physicals. Also, she told me that they're not allowed to schedule both appointments due to medical billing policies. I called BS on that but since I'm new to the state I wasn't sure if that was true or if they were just looking to get more money out of me. After speaking to family and friends, I'm pretty sure it's a policy of this place only and a way to bill for more money. I returned today and the appointment was scheduled as a "follow up". There was no mention of a pap needing to be done. I asked who was running this circus and the MA was quick to tell me the front desk doesn't know how to do things correctly. I am already established and completed my yearly exams but I will be transferring my care next year. There are just too many red flags here. I am still waiting on the MA to call me about my mail order prescriptions. Let's see if that happens. A side note on their lab department: I had blood taken this morning before my appointment. The phlebotomist tried twice to "find" a good vein and then the second one came in to complete the botched work. Both arms are left with painful bruising. I am 40 and have NEVER had this experience. Proceed with CAUTION.

This place half diagnosed my son last March . When I brought up concerns I had I was told that was…read morenot true . A day and a half later I went back in concerned things were getting better . I was told if I don't like the level of care I'm receiving I should take my son to the emergency room. I had asked to see another Dr in this office and was told no because I needed to see the original Dr seen for these issues . I took my son to children's Phoenix urgent care where I was told he did infect have pneumonia like I originally thought and had asked adelante . I expressed frustrations after 5 days in the hospital to our PCP and the office staff . I was told they would escalate and add on my chart I never wanted to be seen by that Dr . I received 1 call from someone who was trying to get more information on my issues and was told she was escalating to her manager and would receive a call back and I never did . I stayed with this office stupidly because I was afraid to transfer to another office as my son now needs seizure medicine and follow ups. Now here we are in 2026. My son's neurologist from Pch ordered blood work, I was told this office does blood work Saturdays . I called to see if they would be able to help and they told me no because the order came from another Dr . I asked to leave a message for our PCP to see if she would write the order so we can have this done in the office . At the end of my "message" I was told the Dr has moved to Phoenix . WHAT?! Why wasn't anyone informed . Needless to say now that my son is more stable and issue after issue in the office it was the push we needed to find a new Dr office. This staff doesn't care . They don't keep their word. They push you around, shame you, tell you they are right and you wrong. This is why people don't like going to the Dr . I hope this office gets their stuff together for the children of surprise

Dr Nally passed away last week, but whoever said he was a quack is dead wrong. He has kept me…read moregoing inspire of several medical conditions and serious surgeries over the last 14 years. The surgeries had nothing to do with him, but being diabetic on top of it...he kept me healthy enough to keep working and enjoying life. He was kind, and really kept up on medical improvements and research. He was the best doctor I've had in my lifetime.

I honestly feel bad for all the years I wasted with other doctors and for anyone who doesn't have…read moreDr. Nally. He truly saved my life. The deeper your issues are the more you need him. He's an unbelievable Resource. He puts all of his energy into every visit and he's finding ways to beat the ridiculously high cost of the healthcare system. I could go on for hours, but I'll just tell you he saved my life. I pray that you realize you're worth and stop wasting your time with doctors who are apathetic or ignorant. wishing you the best care possible with Dr. Nally.

I've been seen here multiple times for different things. Stephanie Blackmore, her doctor in…read moretraining, the phlebotomist and front desk people have been nothing but kind and helpful. All of my concerns are always heard out and addressed. Multiple family members and now close friends come here for primary care and/or illness.

I have been seen here twice and will never go back. Stephanie Blackmore was very rude and…read morecondescending. She talks over you and I felt rushed and did not feel as if she had time for me. I have never left a negative review before but I also have never been treated this poorly by someone who is supposed to have your best interest in mind.

An excellent PCP with wonderful back up staff . Highly recommend . The staff are very helpful and…read morekind . I am waiting now to see if this buy out makes any difference at all

The PA's there are very knowledgeable or if they have any doubts or questions they ask the doctor…read more They return calls fast & usually with the answers to your questions. The whole office staff is very friendly & pleasant to deal with. You can request to see the Dr himself & they'll gladly schedule an appointment with him. And he will gladly see you. I'd give them more than 5 stars if I could.

The CNAs were not available that much. I rang the call button and they took about 45 to an hour to…read moreget here. No Walker which I needed desperately. They got annoyed because I called so many times because they weren't set up for me and I needed certain things. My meds did not arrive until 12:45 at night and I got here at 4:30. So I was in pain all that time. The food is disgusting here. You have one item on the menu and then a few things you can order like burgers and salads. They're always talking loud in the hallway which is so annoying. If you want peace and quiet don't come here. I will be moving to another rehab today.

Thinnest walls ever! You can learn the medical diagnosis and history of your neighboring patient!…read moreIf that's cool for you, and your information being "leaked out" as well, then book an appointment now! I've never have seen Dr. Bajpai. I think he must work one day a week. The PA Dr. Ammit is who you'll most likely see. I think he means well, but rushes through conversations and tests. He's also very loud, hence why we can hear through the walls. Personally, I think it's got to be very difficult to be a doctor these days. False diagnoses via WebMD on the patient level, and this clinic is a prime example of one that is over-booked. Every minute of the day, the doctor's running back and forth between patients. Couple that with insurance in this country that is garbage-in/garbage-out plus 100k+ residents just in Surprise plus cookie-cutter, general office buildings being used as medical facilities, and yes, this place kind of sucks. It's a little dirty too, mainly the patient room floors.