Im writing this to everybody who cares about their health and especially eyes!!!
ok, I'm from China, and studied in uk and switzerland. I have been in short sighted for more than 10 years.
In 2011, I went to Optical Express did a FREE eye test as a new customer just because my contact lenses were used up. Finally after 2 weeks I got my contact lenses which is not very comfortable to be honest comparing to the one i used to wear.
In 28 June 2012, I moved to London, went to a branch of this brand again because i thought they might have my customer database and prescription in record. So I can get my contact lenses faster.
After short conversation, they asked me to pay £20 for another eye test. then NIGHTMARES comes, from 28 Jun till today which is 21 Aug I haven't got my contact lenses yet and even the RIGHT prescription. During this period, I went to that store more than 5 times, they changed my prescription and order trials again and again, every time they just ask me to wait for their calls but the thing is I haven't received any calls.
The ridiculous things is, today i have my prescription printed out from them and it is WRONG because the supplier does not have that prescription matched contact lenses. (I m too angry so I went to Specsaves to check) It cost me £51 for 3 months supply and £91 in Optical Express the exact same contact lenses!!!!!!!!!!!!!!!!!!!!!!!! So, I might ask what is the rest £40 for? for the service which spent me 7 weeks without any results?
All i want to say is, Optical express is just not responsible for their patient at all, they have no sense regarding to time matter, health care; all they cares about are SELLS and PROFIT. the opticians of them are trained to be lier as well!!!
Sorry i don't want to write the whole story . but just remember Do not even step in this brand, Trust ME!!! and you will never regret. read more