We had Ryan managing our condo, and were very happy with his service. We only ended the contract…read morebecause we chose to move away from vacation rentals with our property. I would highly recommend his team to both owners and renters!!!

Our experience working with Ryan and It All Starts Here included both positive results and…read moresignificant management concerns. The property rented consistently, and many guest reviews described positive interactions with the host. Ryan also appeared to maintain a productive relationship with booking platforms. Our home quickly achieved 5-star status and ultimately, the property was placed in Airbnb's Luxe category. The owner-manager relationship, however, was difficult. Ryan described the arrangement as a partnership rather than a traditional service relationship. In practice, this included him approving substantial rental discounts when he believed they aligned with a guest's budget (without communicating with us first). There were also instances in which instructions regarding the home were not followed. After moving out, we realized that we had taken the kitchen mat and promptly ordered a replacement. We notified Ryan of the expected delivery date and, once it arrived, provided instructions about its placement. Several months later, we found the unused mat in the back of a closet. Ryan's only explanation was that "the cleaners must have put it there." Another example was a guest complaint about our outdoor cushions staining clothing. We had purchased new cushion covers before we left and when Ryan first notified us of the complaint, we advised that maybe they needed to be washed. Several months later, he brought up the issue again. I reminded him they may need to be washed. Once that was done, the guest complaints ceased. There were also issues with household items. Linens purchased for one bed were the wrong size. They were eventually swapped out, but only after we visited and pointed out they didn't fit. We also supplied products for the house and shipped additional supplies when requested. Several months later, we found the cases we had sent unopened and unused. Additionally, we had concerns about the cleaning service and the effectiveness of the reported spot checks. Issues we observed or that guests reported included food on the floor, jelly or jam on counters, vomit on a bathroom wall, and underwear left in a bedroom. He accused us of being "picky" and that no other owners had complaints (not true). The most significant concern arose after the management platform changed in May 2026. The new system produced accounting errors each month. Payments were issued based on the reports as generated, so we had to review them monthly, and identify the discrepancies, then report them back. Corrections were made in the following month, which made the reports difficult to reconcile. We sold the house after working with Ryan for one year, and the final report still contained the same discrepancies. After we raised those issues again, Ryan blocked all communication channels we had used to contact him (or it appears that way, as he stopped responding to us). In the end, Ryan either overpaid us (if, in fact, his report is correct) or under paid us (the report showed a payment not made and the months-long issue of incorrectly charging Owner Stay Cleaning fees when we weren't there). The matter has not been resolved, but at this point our frustration level is so high we're reconciled to never seeing what is owed to us. But the fact he can't keep his accounting straight on even simple things demonstrates his lack of attention to detail. EDIT: Ryan will say he tried to settle this (see attached), but will not update his records to be correct. In fact he insists his information is right, but won't supply supporting documentation. The attachment he is referring to was a "No Contact" agreement, which I find interesting he has on hand. We won't sign it, but neither will we ever be in contact with him again. Overall, Ryan was effective at generating bookings and supporting strong rental performance. Owners considering his services should be prepared to monitor bookings, review payments, charges and discounts closely to confirm that financial reporting and rental decisions meet their expectations.

TLDR: Helios hired someone in Pakistan to harass me and try to impersonate me to take down an…read moreunwanted review. Never work with these people. If this continues I'll be exploring legal options Absolutely insane experience with this place. We paid $5K+ for an Airbnb reservation 2 years ago, and we had a poor experience given that price. Everything was slightly off about the place. The worst part was the washer broke, then they promised to pick up laundry and then never came. Once we went to go pay for our own laundry they almost didn't want to reimburse until we pushed hard. All of this I put in a fair 2 star review. Few days ago, I started receiving weird messages from Airbnb. Someone had apparently started calling Airbnb pretending to be me to remove my review. This happened 5-10 times. Then, I got a message from a WhatsApp number in PAKISTAN asking me to take down my review for a discount with Helios properties. After I went "what is this?" they deleted their messages.

We enjoyed our stay at the hidden gym, backyard entertainers property! All the amenities and…read morehousehold items were perfect to have for the family trip for Christmas! The hospitality and commitment to service provided was top-notch and very much appreciated. Highly recommend staying here next.

We recently stayed at a Vacanza Stays property in Indio for a multi-generational family getaway,…read moreand it was absolutely perfect! Finding a home that comfortably accommodates a large group while keeping everyone entertained can be a challenge, but this property delivered on every level. ​Here is what made our stay so memorable: ​Resort-Style Backyard: The outdoor space was the ultimate highlight. The pool and spa were pristine, and the patio setup was tailor-made for family barbecues and relaxing under the desert sky. ​Space & Comfort for Everyone: The house was incredibly spacious, clean, and beautifully styled. With plenty of bedrooms and well-appointed bathrooms, every generation of the family had their own space to unwind after a long day of fun. ​Perfect for Group Entertainment: Between the open-concept living area and the outdoor amenities, it was the ideal backdrop for a weekend filled with cooking, laughter, and quality family time. The kitchen was fully equipped with everything we needed to prep big family meals. ​Seamless Hosting: From check-in to check-out, the process was incredibly smooth. The property was immaculate upon arrival, letting us shift straight into vacation mode the second we walked through the door. ​If you are planning a family trip or a group retreat to the desert, I cannot recommend Vacanza Stays enough. We made wonderful memories here and are already looking forward to our next escape!

Fantastic stay! Beautiful, clean home with great amenities and excellent communication from the…read morehost. Everything was perfect, and our family had a wonderful time. We would definitely come back and highly recommend it!

We have a couple of Airbnb properties that we manage ourselves, but our property in the Palm…read moreSprings area seemed too far for us to manage to our standards. I wanted to hire the best and decided on Ryson. Jason and Ryan are incredibly hard working. Sometimes I send emails in the middle of the night and feel bad because I know they will still respond quickly. Yes, they have a pre-set onboarding process, but I found it to be very professional. I wanted to open at lighting speed because I had been delayed so long with the pool construction. I bought a lot of things that just weren't needed like duvet covers that weren't white or pillow cases that were special and only in a set of two and those had to go. That was disappointing, but we didn't want sheets in the photos that were impossible to replace. It's better to have things done perfectly so your first guests will be 10 star happy and ours were. The consistent comments I get from guests are that the management company is quick to respond and resolve problems. From their website identify their properties and look at the reviews there and on Airbnb. Many of the comments will not only compliment the house, but also Ryson typically it's related to communication, problem resolution or cleanliness. I've had pool issues and after many months of dead ends, they helped me get to the bottom of the problem. With our city getting serious about neighbor complaints, I'm not worried because I know Ryson will be on top of it. We had one group during Cochella that was playing meditation music so loud that I got a call from the neighbors in the middle of the night. Ryan let them know that they would be out there right away and if he could hear the music from the exterior of the home he would immediately terminate the stay if the guests didn't comply. They were also protective to ensure the safety of their cleaning staff. It cost me money, but I respect that. If staff are treated well, they will take care of the home well. No management company is perfect. It's a demanding job with lot of surprises every day. We look at the house as a business. It doesn't have to be my way, it just needs to be safe, beautiful, professionally managed and provide our guests with a great experience. Read the reviews here: Panoramic Mountain View Desert Hot Springs on Airbnb

These people are very professional and responsive. They have been managing my vacation rental for…read more3 years without any issues. Guests who stay there also rate Ryson Vacations highly. Would definitely recommend!

Beautiful property The house is so charming &…read moreSpacious Nice size rooms with the most comfortable beds The kitchen is very well equipped Gorgeous pool and backyard Really peaceful and quite Super close to all the restaurants and bars Definitely would stay here again 10/10

Great house. It had everything we needed. Oasis rentals were very responsive when we needed them…read more The house we rented was even better than we expected. Thank you!

Absolutely love staying with California Vacation Villas! Been staying with them for 5 years now and…read moreevery property is amazing. The units are all clean and spacious and priced so much better than booking through usual hotels. We love staying at the Legacy Villas and the La Quinta Resort and Spa. Can't recommend them more!

The first time I stayed at a CA Vacation Villas property was in 2024 (LV020), and I had a wonderful…read moreexperience. Based on that, I made a reservation on 4/14/25 for LV213 for the following year (4/9/26-4/13/26). The total confirmed price at booking was $1,913.40. Between August and September 2025, I was in contact with the property through the management portal and Booking.com. At no point was there any indication of pricing issues. On 11/15/25, I received an email from Booking.com stating that the property had informed them the "correct" price should be $4,464 USD -- more than double my confirmed rate. I was given 24 hours to accept this new price or my reservation would be automatically cancelled. After seven months of holding a confirmed reservation, this sudden price increase appears tied to Coachella festival dates being released. When I declined to pay the inflated rate, my reservation was cancelled and refunded without my consent. As a result, I was left without accommodations during a peak weekend and unable to secure comparable lodging at a reasonable price. I had already booked flights and rental car arrangements based on this confirmed reservation. This experience reflects a lack of consumer protection and accountability. While my first stay at Legacy Villas was positive, I cannot recommend booking with this management company due to the risk of confirmed reservations being cancelled for higher pricing opportunities.

Peter, Thank you for…read moreassisting us when asked. We know you didn't have to but you did that. You were a Great Blessing this day and I pray always for nothing but great things for you! Stay cool during this summer(if you can)

Do not book with AMG. I became seriously ill from mold exposure in one of their properties -- and…read morethe way they handled it was negligent, dishonest, and downright disgraceful. I booked a 6-week stay at 2545 S Gene Autry Trail Unit E. Shortly after arriving, I became severely sick. It was a type of illness I recognized from previous mold exposure, but significantly worse. My doctor urged me to have the home tested -- the results showed the property was hazardous and unfit for occupancy due to toxic mold. I had to leave immediately for my health and safety. I informed management, who acknowledged the situation and assured me they would collect and safely store the four packages I had ordered before leaving. That was over a month ago. Since then, I've dealt with 39 back-and-forth emails and two long drives -- totaling four hours -- based on false assurances that the packages had been retrieved and were ready for pickup. I was repeatedly told they were "secured at the office," only to arrive and be told they were somewhere else -- once in "Building B," once supposedly "in the mailbox," and eventually that they'd been mailed back to the sender. Why was I lied to so many times? To cover up carelessness, laziness, and complete incompetence. At no point did AMG take responsibility for their disorganization or their failure to follow through on basic communication. I made it extremely clear I was driving a long distance to retrieve these packages. They wasted my time, lied repeatedly, and left me empty-handed. Worse, they have never removed the mold-infested property from their website and are still actively listing it for new guests. When I briefly returned to retrieve my items, the house had dead bugs in the entryway. It was clearly uninhabitable, but they continue to rent it out anyway. My main contact was Julia Charbonneau, and I also corresponded with Brianna Collingwood. Neither showed a basic level of competence or care. This company is careless, dishonest, and dangerously unprofessional. If you value your health -- or even just your time -- stay far away. There are plenty of better-run rental platforms in the desert, including Airbnb and Furnished Finder.

My interactions have been positive with this establishment. Booked a vacation getaway during a busy…read moretime of year and Mike took good care of my crew. Payment and paperwork went smoothly and each exchange was positive and pleasant. I'm excited to check in and have a holiday!

Beware booking through this company- we booked using Bookings.com App, which I've used successfully…read moreall over Europe & USA to book penthouses to condos & hotel rooms. This time, what you see is NOT what you Get. False Advertising!! Pictures of a much higher end unit in a High end community ( Legacy Villas) are used to bate you into booking, then they Switch the unit to a low end dump at a low end hotel. Sandy blamed problem on Bookings.com for "mixing up the pictures ". She did not offer any refund or credit, even though we were clearly mislead. Coffee machine in unit was broken. A new one was sent a day later. Pools smelled of excessive chlorine. I felt terrible being a victim of a bate & switch Scam. We will never book with this company again. Beware of Very Mediocre Units & Customer Care & False Advertising in Pics.