TAKE YOUR BUSINESS ELSEWHERE!
I strongly advise against purchasing from this dealership. My experience with Sam and Carlo was incredibly frustrating and unprofessional. Sam's customer service was the worst I've ever encountered; during a call about my potential purchase, he yelled at me for asking simple questions.
My boyfriend and I visited to look at a Mercedes B250, which was listed at $14,995, plus certification and tax. I confirmed this price during our test drive. However, when it came time to sign the contract, an unexpected $400 charge for rust-proof spraying appeared. When I inquired about this, Sam insisted it was "mandatory" for all their vehicles and not optional. Regrettably, I signed the contract and placed a $1,000 deposit.
Less than 24 hours later, I requested an itemized bill of sale to clarify the charges before making the final payment. Sam refused to provide it. When I mentioned I would bring my mother to see the documents in person, he suddenly agreed to remove the rust-proofing charge. However, the revised total he sent still didn't add up.
When I texted to clarify the breakdown and asked for the CARFAX report--which I had not received at the time of signing--Sam called me immediately and yelled, questioning why I was asking so many questions. I reminded him that I had a right to this information, especially for such a significant purchase. His aggressive tone made me uncomfortable, and I knew I didn't want to continue doing business with them.
When I went to the dealership with my parents, Sam refused to refund my deposit, contradicting himself by claiming he had told me the spray was optional. His behavior was deceitful and disrespectful. He changed his answers to please my parents, showcasing classic scam tactics to salvage the deal.
The entire situation escalated quickly, revealing how desperate they were to secure my money without addressing my valid concerns. It's shocking how I was treated after being compliant until I started asking questions. I ended up losing $1,000 in this process.
Furthermore, the CARFAX situation raised red flags. Their listing claimed "!!!Carfax Clean No Accidents!!! !!!", yet there was no link to the report on their website, unlike most dealerships. During my initial visit, I was never shown this CARFAX, nor was it offered. They expected me to purchase the vehicle without providing crucial information regarding its accident and service history. When I requested a copy of the CARFAX, their defensive reaction only heightened my suspicion.
As a customer, I have every right to know the vehicle's history, and their refusal to provide this information is concerning. Their misleading claims about the CARFAX are designed to lure buyers in without transparency. PLEASE learn from my experience and avoid this dealership at all costs. read more